• Provide our customers with world-class customer service. Help resolve questions or concerns. • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. • Effectively manage a pipeline of projects to completion • Conduct collaborative investigations into possible fraudulent or suspicious activities • Analyze data and spot trends • Conduct monthly partner due diligence checks

• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”). • Supports clients’ psychological safety. • Accounts for attendance and execution of missing person protocol and informs leadership as necessary. • Completes accurate and timely documentation for groups. • Ensures that documentation accurately reflects all changes in the client’s condition and notifies clinical staff of any noteworthy observations (e.g., psychological, and emotional symptoms, non-compliance in programming, and behavior usage). • Schedules and conducts bi-weekly meetings with clients to plan for discharge, establish an outpatient team, and provide discharge resources. • Collaborates with therapists during treatment team meetings to update them on clients' outpatient needs and concerns. • Provides one-on-one assistance to clients in crisis as directed by the clinical team and the client’s plan of care. • Supports clients in navigating the virtual platforms used. • Assists with clients in a pleasant, professional, and efficient manner. Seeks assistance from licensed staff when needed. • Performs all other duties assigned by the supervisor.

Role Description Baqio permet de gérer le quotidien administratif et commercial et centralise sur une même interface toutes les fonctionnalités nécessaires : la gestion du stock, le CRM client, la facturation, le suivi statistique et les déclarations douanières. Vos missions : - Assurer l'accompagnement et la satisfaction des clients dans l'utilisation du logiciel. - Garantir la qualité et la fiabilité du produit par des tests rigoureux et une communication efficace avec les équipes de développement. Pour renforcer l’équipe Support, Baqio recherche un(e) Chargé(e) de support junior. Rattaché(e) au responsable d’équipe, vous intégrez l’équipe Support Baqio formée actuellement par deux Chargées de support & formation senior, et travaillez en lien direct avec notre équipe technique, nos commerciaux et nos clients basés en France. Responsibilities - Support Client & Accompagnement - Répondre aux sollicitations clients par tchat. - Accompagner les utilisateurs dans la prise en main et l'utilisation optimale du logiciel. - Identifier les besoins clients et proposer des solutions adaptées. - Réaliser des tests sur environnement de démo. - Créer et maintenir à jour la documentation utilisateur. - Gestion des incidents & réclamations - Escalader les cas complexes et litigieux. - Qualifier et transmettre les bugs à l’équipe technique. - Suivre la résolution des questions / problèmes jusqu'à leur clôture. - Tenir informés les clients de l'avancement des corrections. Qualifications - Accueil clients : Excellente capacité à accueillir et traiter les demandes clients avec professionnalisme, courtoisie, écoute et bienveillance. - Analyse des besoins : Capacité d'identifier et d'analyser les besoins des interlocuteurs pour fournir des réponses adaptées et efficaces. - Aisance avec les outils bureautiques et collaboratifs : À l’aise avec l’informatique et capacité à comprendre le fonctionnement d'un logiciel. - Coordination : Collaboration efficace avec les équipes internes pour assurer une gestion fluide et efficace des dossiers clients. Personal Qualities - Excellent relationnel : Aime échanger avec les utilisateurs et les aider. - Patience et empathie : À l'écoute des frustrations clients. - Pédagogie : Capacité à vulgariser et expliquer simplement ; s’adapter à l’interlocuteur. - Curiosité et ténacité : Aime chercher et investiguer pour résoudre une problématique. - Rigueur : Souci du détail et de la qualité. - Esprit d'équipe & collaboration : Bon communicant avec les différents services. - Proactivité & engagement : Force de proposition pour améliorer le produit et les process. - Adaptabilité : Capacité de s'ajuster rapidement aux changements et aux nouvelles situations. - Autonomie & télétravail : Capacité à travailler sans supervision, prendre des initiatives et faire preuve de responsabilité. Requirements - Expérience dans la Relation Client d'au moins 2 ans (contact avec clientèle, B2B apprécié, gestion administrative, etc.). - À l’aise avec l’informatique et habitué à travailler sur des logiciels. - Maîtrise de l’expression orale et écrite en langue française. - Expérience ou connaissances du secteur viti-vinicole est un plus. - Bac +4/5 minimum. Benefits - Poste 100% télétravail avec des déplacements ponctuels à prévoir en France pour les journées d’équipe et les salons professionnels (environ 1 fois tous les deux mois). - Salaire brut annuel : 30 360 €. - Mutuelle d'entreprise (Alan Blue). - Indemnité mensuelle de télétravail de 115€ brut. - Matériel nécessaire à votre poste fourni (Macbook Air, Casque audio, écran externe, etc.). Processus de recrutement - Premier échange en visio de 15 minutes avec les personnes dont la candidature correspond aux prérequis. - Un entretien avec deux personnes de l’équipe Support & Formation incluant notamment un cas pratique. - Un entretien avec la direction. Company Description 1er logiciel web de gestion commerciale spécialisé vin et alcool.

Requisition Number: 2364067 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum Financial, we combine leading-edge technology with a mission-driven culture to transform how health care works. Our focus is not just innovation, it's about making health care data accessible, secure, and actionable to improve outcomes for millions. The Senior Account Manager (Relationship Executive) plays a critical role in driving client success by building solid, trusted partnerships and delivering strategic value across a portfolio of employer clients. The Senior Account Manager is responsible for client growth, retention, and satisfaction through proactive relationship management, strategic guidance, and operational excellence. This role serves as the primary point of contact for employer clients, consultants, and internal partners, ensuring seamless delivery of Optum Financial solutions across products such as HSA, HRA, FSA, COBRA, and Direct Bill. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Client Relationship Management: - Serve as the primary strategic advisor and point of contact for assigned clients, consultants, and vendors - Build and maintain solid, long-term relationships based on trust, responsiveness, and results - Account Growth & Retention: - Drive client retention and identify opportunities for growth within existing accounts - Deliver insights, recommendations, and proactive strategies aligned to client goals - Service Delivery & Execution: - Oversee delivery of contracted services, ensuring performance meets or exceeds expectations - Partner cross-functionally with internal teams and external vendors to execute client initiatives - Operational & Strategic Support: - Provide education, guidance, and problem resolution across all applicable products - Lead issue resolution with urgency and accountability, ensuring positive client outcomes - Communication & Thought Leadership: - Tailor communications to client needs, including industry updates, product enhancements, and performance insights - Act as a subject matter expert and trusted advisor on Optum Financial solutions You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 5+ years of experience in client services, account management, relationship management, or customer success - 3+ years of experience managing client relationships with accountability for service delivery, issue resolution, and client satisfaction - Experience serving as a primary contact for clients and partnering across internal teams to support client needs and deliver solutions - Experience managing multiple priorities, navigating escalations, and driving resolution in a fast-paced environment - Proven ability to communicate effectively with clients, consultants, and internal stakeholders Preferred Qualifications: - Experience supporting healthcare, financial services, or employer benefit-related products - Experience working with benefit administration offerings such as HSA, HRA, FSA, COBRA, Direct Bill, or similar products - Experience using Salesforce or comparable CRM tools - Experience supporting client retention, growth, and strategic account planning *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.