GoodLeap

• Completing contract review cases in Origin portal for loans to progress forward to NTP (notice to proceed) and funding. • Contract Review Specialists are responsible for reviewing and ensuring home improvement contracts (HIC) that are uploaded by approved Solar/ Home improvement partners are compliant and meet Goodleap guidelines/policies.

• Provide our customers with world-class customer service. Help resolve questions or concerns. • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. • Effectively manage a pipeline of projects to completion • Conduct collaborative investigations into possible fraudulent or suspicious activities • Analyze data and spot trends • Conduct monthly partner due diligence checks

• Develop and lead a growth marketing strategy aligned to company goals, revenue priorities, product launches, audience needs, and market trends. Translate executive priorities and OKRs into clear marketing plans, campaigns, channel strategies, and team-level action. • Serve as the bridge between leadership and marketing execution. Bring audience insight, brand strategy, and business context into executive discussions. Help business leaders understand how story, digital experience, and brand narrative support their goals. • Represent marketing and communications in cross-functional conversations with Product, Sales, Business Development, Legal, Creative, Analytics, Operations, and People teams. Navigate executive relationships with confidence—aligning when appropriate, pushing back when necessary, and advocating for your team's capacity. • Own the marketing reporting framework. Present performance to executives in a clear, decision oriented way. Connect marketing activity to business priorities, customer behavior, and measurable outcomes. Partner with analytics and revenue teams to improve attribution and funnel visibility. • Directly lead, manage, and develop a team of social, communications, and creative specialists including a Social Media Manager, PR & Communications Manager, and Social Media Designer. Own performance management, goalsetting, feedback, and career development for your direct reports. Mentor each team member based on their strengths, growth areas, and career aspirations. Help them develop strategic thinking alongside craft skills so they understand not just what to execute, but why it matters to the business. • Set strategic direction for social media, PR/communications, and digital content. Own the quality, consistency, and business alignment of the work your team produces. Oversee execution across social, SEO, AI discovery, email, web, content, lifecycle, and campaigns. • Own the strategy for organic visibility across traditional SEO, AI search, LLM discovery, and emerging answer engines. Build frameworks for AI-era content including topic authority, structured content, entity optimization, and answer ready formats.

• Oversee day-to-day Investor Relations operations, including investor reporting, inbound requests, servicing transfers, and ad hoc inquiries, ensuring all deliverables are completed accurately and within established SLAs. • Lead and develop the IR team by setting expectations, monitoring performance, balancing workloads, and ensuring accountability to deadlines, quality standards, and investor requirements. • Own tracking and execution of all IR deliverables, including maintaining centralized trackers, managing reporting calendars, and ensuring all commitments across internal teams and third-party servicers are completed on time. • Serve as the primary point of coordination for investor requests and communications, partnering with Servicing, Capital Markets, Legal, and other internal teams to gather information, resolve issues, and deliver timely, accurate responses. • Manage servicing transfer support and investor-related operational processes, ensuring accuracy, completeness, and alignment with contractual and regulatory requirements. • Monitor SLA performance, identify risks or delays, escalate issues as needed, and implement process improvements to enhance efficiency, accuracy, and reliability of IR operations. • Support the Sr. Manager of Investor Relations by preparing reporting summaries, status updates, and materials for internal leadership and investor discussions.

• Lead the design and development of scalable, secure applications across the stack—spanning modern React UIs to high-performance backend services. • Design and build architecture that supports AI/ML-powered features across user-facing and API surfaces. • Drive initiatives end-to-end—from ideation and planning to execution—by breaking down complex projects into MVPs and manageable, prioritized releases. • Collaborate with product and engineering leaders to align solutions with business objectives. • Ensure compliance with security best practices and data privacy regulations. • Mentor mid-level and junior engineers, fostering a culture of growth, learning, and technical excellence. • Evaluate and implement new technologies and tools to continuously improve our applications and development processes. • Communicate clearly, engage with stakeholders, product managers and cross-functional teams to align on goals, share progress and manage expectations.

Title: Product Operations Specialist Location: Roseville United States Job Description: About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Product Operations Specialist is responsible for post-approval HELOC operations at GoodLeap ensuring that all closing steps are completed successfully, HELOCs are closed correctly, and recordings are properly executed. This role also provides day-to-day operational support for a digital HELOC product, covering account verification, vendor issue resolution, customer dispute management, and customer inquiry response and will involve communicating directly with borrowers to drive issue resolution. The role serves as the operational control point across notarization, booking, and recording, and coordinates across multiple vendors to do so. In addition to executing core operations, key attributes for this role include identifying, defining, building, deploying, and executing against all-new SOPs and other related materials to support the launch and ongoing success of the GoodLeap HELOC product. This role will collaborate with internal teams and external vendors to ensure seamless execution across all closing and customer-facing workflows. From pre-launch through sustained product growth, the Product Operations Specialist will serve as a key enabler of continuous improvement, identifying areas that can be further optimized and leading the related change management efforts. Essential Job Duties and Responsibilities: HELOC Closing Operations - Serve as the escalation point for issues arising during remote online notarization(RON) sessions, including investigating the root cause of applicant failures and escalating to the appropriate internal teams or vendors as needed. Coordinate with borrowers, notaries, and internal stakeholders to cure closing issues and ensure compliance with state-specific execution requirements. Follow up with recording vendors when recordings have not occurred within established service-level timelines and resolve rejected recordings as needed. Identify and track trends in recording issues by jurisdiction, surfacing patterns to inform process improvements and vendor management. Investigate and resolve issues when booking the account with a servicer. Support audits, compliance reviews, and internal reporting related to closing, funding, and recording workflows. Day-to-Day Operations - Investigate customer disputes to determine root cause, collaborate with internal teams to identify the appropriate resolution, and respond to the customer with clear and timely communication. Respond to customer inquiries related to HELOC card accounts, transactions, and servicing. Procure and send out AVM (Automated Valuation Model) upon customer request. Investigate errors that occur when creating new customer accounts with key vendors, identify the root cause, and take action to reach resolution, communicating with the customer as needed throughout the process. Conduct manual account ownership verification reviews when customer-submitted bank information does not match the account holder's name on record. Partner with the Business Credit Risk team to verify account ownership when a cashout is initiated. SOP Development & Continuous Improvement - Define and update standard operating procedures (SOPs) based on common issues identified through day-to-day operations. Identify areas that can be further optimized across closing, recording, and operational workflows, and lead the related change management efforts. Support general team operations as needed, including responding to internal inquiries, assisting with operational reviews, and contributing to cross-functional initiatives related to HELOC workflows. This role will also perform other duties as assigned based on business needs. Required Skills: - 5+ years of experience in mortgage operations, HELOC operations, or digital lending. - Strong understanding of mortgage closing and recording processes - Experience with remote online notarization (RON) - Experience resolving post-closing defects and booking discrepancies. - Experience handling customer disputes, account verification, or fraud-related investigations - Experience working with third-party vendors, including notary and recording providers. - Strong analytical, organizational, and problem-solving skills. - Comfortable working cross-functionally with product, engineering, compliance, and risk teams in a fast-paced environment - Ability to operate independently and build processes from scratch in a greenfield environment Compensation: $25-$28 Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review out Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Completing contract review cases in Origin portal for loans to progress forward to NTP (notice to proceed) and funding. Contract Review Specialists are responsible for reviewing and ensuring home improvement contracts (HIC) that are uploaded by approved Solar/ Home improvement partners are compliant and meet Goodleap guidelines/policies. Essential Job Duties and Responsibilities: - Reviewing HIC’s and ensuring accurate information is listed and contracts are in uniform with Goodleap Loan documents and guidelines. Meeting productivity quota. - Other job duties as assigned by department manager Required Skills, Knowledge and Abilities: - Able to work efficiently and with detail - Ability to work overtime on short notice - Ability to work in a fast-paced environment - Fast learner required - Ability to adjust to changes in process/procedures Compensation: $17/hour Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process • Identify accounts with overdue payments and find solutions to help bring their loan to a current status • Maintain daily, weekly and monthly collection and metric goals • Outbound/Inbound calls with clients to resolve debts owed • All in compliance with GoodLeap’s collections policies and procedures

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process • Identify accounts with overdue payments and find solutions to help bring their loan to a current status • Maintain daily, weekly and monthly collection and metric goals • Outbound/Inbound calls with clients to resolve debts owed • All in compliance with Goodleap’s collections policies and procedures

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We are looking for a passionate and detail-oriented Senior Solutions Engineer with experience in AI-powered automation to streamline operations across Goodleap. In this role, you will design and build automations using tools such as Zapier, N8N, Atlassian JSM, Slack, Zoom, Microsoft 365, and AWS services. You’ll bring efficiency and intelligence into processes by integrating AI-driven features provided by these platforms. The ideal candidate will have a strong foundation in leading discovery initiatives, gathering requirements, designing solutions and implementing them using automation platforms and scripting languages. You will collaborate closely with cross-functional stakeholders to identify opportunities, design robust solutions, and implement automation that reduces manual effort and enhances productivity. Essential Job Duties and Responsibilities - Partner with internal teams (engineering, operations, support, product) to identify repetitive processes and implement scalable, reliable automation solutions. - Design, develop, and maintain automation workflows using tools like Zapier, N8N, Atlassian JSM, Slack and Zoom apps, and AWS Lambda. - Evaluate and integrate AI-powered features of automation platforms to intelligently route, prioritize, and respond to workflows. - Build and maintain dashboards or monitoring solutions to track automation performance and health. - Write custom scripts using JavaScript, Python, or other suitable languages to extend automation capabilities. - Contribute to the documentation and best practices of automation strategies at Goodleap. - Collaborate with security and infrastructure teams to ensure automations comply with enterprise standards. Required Skills, Knowledge, and Abilities - Effective communicator with strong collaboration and problem-solving skills. - 6+ years of software engineering or solution engineering experience. - Proficiency in scripting (e.g., JavaScript, Python, TypeScript). - Hands-on experience with one or more automation platforms such as Zapier, N8N, Workato, or similar. - Experience integrating APIs and webhooks for automation purposes. Bonus Points - Certifications in relevant platforms (e.g., Zapier Expert, AWS Certified Developer). - Experience automating tasks in Slack, Zoom, Atlassian tools, or Salesforce. - Exposure to AI/ML-based automation tools or low-code platforms with AI integrations. - Experience working in fintech, SaaS, or highly regulated industries. - Solutions engineering certifications such as Zapier Expert or AWS Certified Solutions Architect $146,000 - $170,000 a year This role is eligible for cash bonuses and equity incentives. Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.