• Develop and lead the US Field Medical Affairs organization at Iovance • Build the infrastructure of the company’s first field organization in the US • Hire and manage a team of high performing MSLs • Represent the Field Medical team internally and externally to support product launches and ongoing pipeline development • Implement field strategy and priorities in alignment with overall clinical development and launch plans • Oversee the development of the MSL onboarding and training curriculum and materials • Collaborate with other functions on decisions regarding the technology and analytics systems used in the field • Develop and track key performance indicators (KPIs) and provide reports of MSL activities to senior leadership • Provide input into the creation of Key Opinion Leader target lists, MSL field source sizing, and territory maps • Provide leadership and mentoring to retain and develop top talent • Evaluate, approve and direct all MSL activities, including research activities, educational activities, and interactions with healthcare providers and other relevant stakeholders • Ensure internal stakeholders are knowledgeable of key opinion leader views and opinions as it pertains to Iovance products and relevant disease states • Proactively coordinate field need for medical/scientific knowledge required for management and support of Iovance pipeline, especially in providing support of clinical trial activities • Support the creation of clinical slide decks and other MSL resources

Role Description Our Client is building the next generation of AI-powered customer experience technology — combining intelligent automation, AI orchestration, and human-in-the-loop service delivery into a unified ecosystem. This is not a traditional enterprise product role. They are looking for a highly technical, entrepreneurial VP, AI Platforms & Product Innovation to help lead and scale two interconnected AI platforms designed to transform how businesses deploy and manage customer engagement operations. The organization is currently operating within a high-growth CX/BPO environment and is prepared for exponential growth with this new product! This is a hands-on leadership role for someone who can operate strategically while also diving deep into architecture, AI infrastructure, product execution, and technical decision-making. The ideal candidate understands both the promise and limitations of AI and can build scalable, commercially viable products in a fast-moving environment. The ideal candidate for this role will own the evolution of: - A self-service AI agent platform that enables businesses to build and manage their own AI-powered CX workflows - An AI-driven operational intelligence platform that centralizes business insights through natural language interaction What the VP, AI Platforms & Product Innovation will do: - Own the end-to-end product roadmap for multiple AI platforms - Lead product, engineering, architecture, DevOps, AI/ML, and UX strategy - Manage the transition of the current MVP from an external development partner to an internal product organization - Build and scale a remote engineering and product team - Drive rapid feature development through agile sprint execution - Improve AI agent performance, orchestration, and operational intelligence capabilities - Optimize infrastructure efficiency, token consumption, and platform scalability - Partner closely with executive leadership on commercialization and growth strategy - Help shape the long-term vision of a unified AI + BPO ecosystem - Oversee integrations across AI, automation, and CCaaS technologies - Develop scalable systems that support both self-service AI and human-in-the-loop operations - Balance innovation with operational execution and business outcomes Qualifications - Deep expertise in AI/ML platforms, architecture, and applied automation - Strong understanding of CCaaS, contact center technologies, and CX operations - Experience building or scaling AI-driven SaaS platforms - Hands-on technical leadership experience in high-growth or startup environments - Ability to operate both strategically and tactically - Strong knowledge of infrastructure, APIs, DevOps, and modern cloud architecture - Proven experience leading remote engineering and product teams - Entrepreneurial mindset with strong execution capabilities - Ability to distinguish between true AI capabilities and basic intelligent automation - Experience taking products from MVP to scalable commercialization - Strong communication and cross-functional leadership skills - Comfortable working in fast-paced, evolving environments with ambiguity Preferred background - Conversational AI, voice AI, or agentic AI experience - Experience within BPO, outsourcing, or contact center environments - Exposure to operational intelligence or workflow automation platforms - Experience managing AI infrastructure cost optimization - Prior startup or venture-backed company experience - Director-level technical product leaders ready to step into a VP-level role are encouraged to apply Additional Details - Remote-based role (U.S. preferred) - Travel under 30% - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home

• Communicate a clear sense of purpose that teams want to rally behind. • Maintain visibility across the groups and departments within your discipline. • Establish the client service model the whole team operates by, standardizing practices, cadences, and ways of working. • Own organic growth across the portfolio by spotting where we can deepen existing relationships. • Oversee the entire account function as the senior relationship owner. • Identify and pursue opportunities to win net-new clients. • Build and lead a first-class account team. • Lead how we integrate AI into account operations and client work. • Get things done through both formal and informal channels. • Learn quickly when facing new problems and experiment to find winning solutions.

• Develop and execute the Americas channel and alliance strategy aligned with Anomali's corporate growth objectives. • Build a scalable and predictable partner business that contributes significantly to pipeline generation, bookings, and revenue growth. • Establish annual business plans, revenue targets, and growth initiatives across all partner segments. • Identify and prioritize strategic partnerships that accelerate customer acquisition, market expansion, and competitive differentiation. • Own partner-sourced and partner-influenced revenue objectives across the Americas. • Recruit, develop, and grow a high-performing ecosystem of distributors, VARs, MSSPs, systems integrators, cloud partners, and technology alliances. • Establish executive-level relationships with key partners and act as Anomali's senior sponsor within strategic accounts. • Drive partner activation, productivity, and long-term growth through structured engagement and measurable performance metrics.