• Communicate a clear sense of purpose that teams want to rally behind. • Maintain visibility across the groups and departments within your discipline. • Establish the client service model the whole team operates by, standardizing practices, cadences, and ways of working. • Own organic growth across the portfolio by spotting where we can deepen existing relationships. • Oversee the entire account function as the senior relationship owner. • Identify and pursue opportunities to win net-new clients. • Build and lead a first-class account team. • Lead how we integrate AI into account operations and client work. • Get things done through both formal and informal channels. • Learn quickly when facing new problems and experiment to find winning solutions.

• Develop and execute the Americas channel and alliance strategy aligned with Anomali's corporate growth objectives. • Build a scalable and predictable partner business that contributes significantly to pipeline generation, bookings, and revenue growth. • Establish annual business plans, revenue targets, and growth initiatives across all partner segments. • Identify and prioritize strategic partnerships that accelerate customer acquisition, market expansion, and competitive differentiation. • Own partner-sourced and partner-influenced revenue objectives across the Americas. • Recruit, develop, and grow a high-performing ecosystem of distributors, VARs, MSSPs, systems integrators, cloud partners, and technology alliances. • Establish executive-level relationships with key partners and act as Anomali's senior sponsor within strategic accounts. • Drive partner activation, productivity, and long-term growth through structured engagement and measurable performance metrics.

Role Description We are seeking a customer-oriented person, skilled in Order-to-Cash and leadership. As a Sidetrade’s AVP, CS for North America, you and your team will be in charge of our enterprise clients based in these regions, driving adoption and helping customers achieve and sustain excellence within their Order-to-Cash space. The customers’ success leading to renewals, expansion, and advocacy. - Use your Customer Success and leadership skills and good Order-to-Cash knowledge to manage and grow the Customer Success Team in charge of North America. - Be the main point of contact between the company and a set of named enterprise accounts. - Leverage your Customer Success and Order-to-Cash experience to provide insights to customers and ensure that they get the most out of the Sidetrade solution(s) they use. - Understand each customer’s outcomes by communicating with key stakeholders, analyze customer health metrics, provide insights that will lead to success. - Understand and support the customers’ Order-to-Cash KPIs, strategic objectives and Credit Management landscape. - Be the voice of the customer when dealing with the other Sidetrade Departments (Product Management, Professional Services, Sales, Finance and Support). - Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. - Lead, mentor, and develop a team of Customer Success Managers (CSMs) to ensure they meet performance goals and deliver high-quality support to customers. - Identify upsell and cross-sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities. Qualifications - Experience as a Customer Success leader in SaaS Company, in the O2C / Fintech, or leadership experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance Transformation. - Demonstrated success in managing complex customer relationships and driving customer satisfaction, retention, and growth. - Strong leadership and team management skills, with the ability to motivate and inspire a team. - Strong client facing skills. - Strong problem-solving skills and the ability to handle challenging customer situations. - Passion for understanding customer needs and delivering an exceptional customer experience. - Ability to see the big picture and develop long-term strategies for customer success. - Track record of delivering measurable outcomes and achieving key business objectives. - Excellent team player with a natural ability to work across departments and influence stakeholders. - Excellent verbal and written communication and presentation skills. - Success working in a fast-paced environment with a rapidly growing company. - Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field. - Open to some travel to meet with customers. Benefits - Health & wellness – medical coverage, life insurance, 401k matching and other wellness programs. - Time off – competitive paid holidays plus public holidays. - Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Role Description Vice Presidents for Chicago, IL location. Lead and supervise Quality Assurance (QA) team in the creation, design, execution, development, integration and maintenance of software test plans and procedures involving Big Data Architecture and Whitebox platform. - Implement and promote software test methodologies and drive process improvement initiatives and streamlining of QA artifacts. - Lead project delivery efforts. - Assist project teams with risk assessment and represent QA in cross functional project teams. - Report on various key QA metrics to senior leadership. - Supervise Engineers. - Make presentations to technical and nontechnical audiences. - Ensure team complies with ISTQB standards. Technical environment: Whitebox software, large scale Unix/Linux server clusters, cloud (Azure, Oracle cloud), Control M enterprise manager; high performance distributed computing technology; Airflow; HP quality center, QTP; SQL, Selenium, Postgres, Monetdb, Hadoop/Spark and allied Quality assurance and process management tools and frameworks; automated and manual testing; HP-UFT; IBM Rational tools; large and complex [over 1B records/week] data sets; Oracle/Sun java architecture. Qualifications - Bachelor’s degree in Computer Science or Computer Engineering or Electrical/Electronics Engineering or related field. - 10 years of progressive experience as a Lead Engineer (Quality Assurance/Testing) or with software quality assurance required. - Mentoring junior QA engineers. - Presenting & defending software choices to technical & nontechnical audiences, including executives. - Leading project delivery efforts: providing feedback, scheduling meetings & feedback, process enhancements; strong engineering delivery and execution track record, with proven experience around design concepts, development, integration, testing. - Experience with high performance distributed computing technology; programming in compliance with ISTQB standards; Oracle/Sun java architecture; IBM Rational tools; large and complex [over 1B records/week] data sets; automated and manual test strategy/testing, HP Quality Center and QTP including test scripts for marketing analysis in the CPG industry; SQL; UNIX/LINUX. - Soft skills (e.g. communication, problem-solving, adaptability). Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - This job is also eligible for bonus pay.