• Reporting directly to the Operations Manager, ensure elements of the Quality Assurance Plan are carried out and contractually required performance requirements are maintained. • Perform quality assurance reviews on all components of the operations and conduct call monitoring, eligibility determination reviews, and other unit monitoring, based on the QA policies and procedures. • Review of calls; meeting all production and quality goals. • Review of Non Call Center departmental QA tasks. • Maintain technical and program policy proficiency in the RMTA customer care program and maintain proficiency in contract requirements. • Monitor and assess individual/group performance against established standards/requirements. • Enter QA review results into database for quality assurance scorecard reporting. • Provide feedback to leadership team and assist in addressing education/training needs with Project Director, Managers and Supervisors to include preparing summaries and presentations when appropriate.

• Analyze work produced for errors. • Monitors transactions to ensure compliance against performance standards. • Partners with team peers, collaborating on areas of opportunity that have been identified. • Interacts with work leaders, supervisors and managers. • Detects, analyzes and reports fraudulent activities. • Other duties as assigned.

Role Description We are looking for a Manual QA Engineer to help maintain and improve the quality of a B2B marketing platform that supports the full lifecycle of marketing campaigns—from planning and launch to AI-assisted workflows and performance analytics. Our platform includes numerous interconnected tools and workflows used by clients, partners, and internal teams. As part of the QA team, you will play a key role in ensuring reliability, usability, and a great user experience across the platform. Responsibilities - Perform functional, regression, integration, UI/UX, and cross-browser testing. - Validate new features and enhancements across multiple platform modules. - Create and maintain test cases, test scenarios, test plans, and QA documentation. - Identify, document, and track defects through resolution. - Verify fixes and perform release validation testing. - Collaborate closely with Product Managers, Designers, Developers, and fellow QA team members. - Participate in requirement reviews and provide feedback from a quality and user experience perspective. - Help improve QA processes, testing approaches, and documentation standards. Qualifications - 1+ year of experience in manual web application testing. - Strong understanding of software testing principles and QA methodologies. - Experience testing complex web applications and user workflows. - Familiarity with functional, regression, UI/UX, and cross-browser testing. - Ability to create clear and structured test documentation. - Strong attention to detail and analytical thinking. - Intermediate English level sufficient for daily communication within an international team. Nice to Have - Experience with API testing. - Familiarity with browser developer tools. - Interest in test automation and professional growth within QA.

• Test new software releases and existing features. • Intentionally attempt to break workflows and uncover bugs. • Perform regression testing before releases. • Create detailed bug reports with reproduction steps, screenshots, and videos. • Verify that reported bugs have been fixed correctly. • Test software across different devices, browsers, and user scenarios. • Identify usability issues and recommend improvements. • Investigate customer-reported issues and reproduce them. • Implement minor frontend and backend bug fixes. • Update UI elements, validation rules, and small workflows. • Assist developers with testing and deployment verification. • Help maintain testing documentation and quality standards.