Role Description We are looking for a Manual QA Engineer to help maintain and improve the quality of a B2B marketing platform that supports the full lifecycle of marketing campaigns—from planning and launch to AI-assisted workflows and performance analytics. Our platform includes numerous interconnected tools and workflows used by clients, partners, and internal teams. As part of the QA team, you will play a key role in ensuring reliability, usability, and a great user experience across the platform. Responsibilities - Perform functional, regression, integration, UI/UX, and cross-browser testing. - Validate new features and enhancements across multiple platform modules. - Create and maintain test cases, test scenarios, test plans, and QA documentation. - Identify, document, and track defects through resolution. - Verify fixes and perform release validation testing. - Collaborate closely with Product Managers, Designers, Developers, and fellow QA team members. - Participate in requirement reviews and provide feedback from a quality and user experience perspective. - Help improve QA processes, testing approaches, and documentation standards. Qualifications - 1+ year of experience in manual web application testing. - Strong understanding of software testing principles and QA methodologies. - Experience testing complex web applications and user workflows. - Familiarity with functional, regression, UI/UX, and cross-browser testing. - Ability to create clear and structured test documentation. - Strong attention to detail and analytical thinking. - Intermediate English level sufficient for daily communication within an international team. Nice to Have - Experience with API testing. - Familiarity with browser developer tools. - Interest in test automation and professional growth within QA.

• Test new software releases and existing features. • Intentionally attempt to break workflows and uncover bugs. • Perform regression testing before releases. • Create detailed bug reports with reproduction steps, screenshots, and videos. • Verify that reported bugs have been fixed correctly. • Test software across different devices, browsers, and user scenarios. • Identify usability issues and recommend improvements. • Investigate customer-reported issues and reproduce them. • Implement minor frontend and backend bug fixes. • Update UI elements, validation rules, and small workflows. • Assist developers with testing and deployment verification. • Help maintain testing documentation and quality standards.

Role Description We are seeking a Junior Manual QA Engineer to support a live production platform with high-volume, client-impacting workflows. This role will focus on manual functional testing, regression testing, API validation, backend data validation, defect documentation, and production issue triage. The ideal candidate has strong attention to detail, experience validating end-to-end user workflows, and the ability to collaborate with Product, Engineering, Support, and business-facing teams to diagnose and resolve issues quickly. Enterprise experience strongly preferred. Key Responsibilities - Analyze and troubleshoot production issues impacting live workflow functionality. - Perform manual functional, regression, and end-to-end testing for user workflows. - Validate APIs and backend integrations using Postman. - Reproduce, document, and track defects, test results, and workflow issues in Jira. - Validate backend data using SQL and troubleshoot data inconsistencies. - Collaborate with Product, Engineering, Support, and business-facing teams to resolve client-impacting issues. - Monitor production systems and support incident triage and validation. - Support testing for architecture changes, integrations, enhancements, and new platform releases. - Investigate frontend and network issues using browser developer tools. - Help ensure timely issue resolution while supporting SLA expectations. - Interpret product requirements, user workflows, and business problems to design and execute relevant test cases. Qualifications - 2 years of manual QA or software testing experience. - Strong experience with manual testing, including end-to-end workflow validation and user functionality testing. - Experience with regression testing after releases, enhancements, or platform changes. - Hands-on experience using Postman for API testing and response validation. - Experience testing REST APIs and validating backend integrations or services. - Strong SQL skills for backend data validation, troubleshooting, and test verification. - Experience documenting defects, test results, and workflow issues in Jira. - Ability to collaborate effectively with cross-functional teams including Product, Engineering, and Support. - Experience working in Agile or Scrum environments, including sprint cycles, testing ceremonies, and release validation. - Strong understanding of product functionality, user workflows, and business requirements. - Ability to identify, design, and execute test cases based on product requirements and business problems. - Ability to translate product needs into effective testing scenarios and validation plans. - Experience with WCAG standards and accessibility tooling. - Experience investigating frontend or network issues using browser developer tools. Nice-to-Have Skills - Experience using Datadog for log review, monitoring, and troubleshooting. - Familiarity with Kafka and asynchronous workflow validation. - Exposure to MongoDB or other NoSQL databases for backend data validation. - General understanding of CI/CD pipelines, deployment processes, and release validation activities. - Experience working with SaaS platforms or customer-facing or employer-facing applications. Required Tools & Platforms - Postman - REST APIs - SQL - Jira - Browser developer tools - WCAG standards - Accessibility tooling - Agile/Scrum workflows Location, Time & Engagement - Remote role open to candidates located in LATAM. - Must be able to support U.S. time zones across PST, MST, CST, or EST. - Contract role. - 40 hours per week. - Expected engagement through March 31, 2027.

Role Description Trupanion is seeking a French Bilingual Claims Analyst to join our skilled and passionate Claims Team, with an emphasis on supporting our growing clientele and operations in Québec, Canada. This position is responsible for supporting the quality, accuracy, and consistency of pet medical claims adjudication across Claims teams and geographies. By reviewing medical records, claim forms, invoices, and related documentation, this role helps ensure eligible and ineligible claim outcomes align with Trupanion policies and quality standards. Additionally, this position supports claim audits, payment validation reviews, problem-solving initiatives, and recommendations that contribute to operational excellence and continuous improvement. At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in Canada. Responsibilities: - Review medical records, claim forms, invoices, and supporting documentation to assess claim outcomes in alignment with Trupanion policies, including complex claim situations. - Partner closely with Claims team members and managers to support accuracy and consistency in claims adjudication while contributing to an exceptional experience for customers and veterinary clinics. - Assist with the design, preparation, review, and tracking of claim payment verification audits. - Support internal and external audits of Trupanion products. - Identify trends and opportunities for process improvement across Claims operations. - Translate and transcribe medical records and client or third-party communications between French and English. - Maintain a high level of accuracy, productivity, adaptability, and collaboration within a fast-paced and evolving environment. Qualifications - Bilingual in French and English. - Damage Insurance Claims Adjuster License (Personal Lines) in Québec. - Minimum of two years of experience adjudicating damage insurance claims. - One or more years of experience providing customer service over the phone. - Strong preference given to candidates with experience adjudicating pet medical insurance claims or working in a veterinary clinic. Requirements - Strong desire to contribute within an evolving team environment with shared performance goals. - A problem-solver who approaches challenges with curiosity, creativity, and flexibility. - Highly adaptable to change, with the ability to thrive in a rapidly scaling organization. - Proficiency with technology, including Microsoft Office applications, web-based applications, and PC platforms. - Desire to collaborate, learn, and support a variety of processes over time. - Strong written and verbal communication skills in both English and French. - Ability to adapt quickly to evolving processes and protocols with immediate implementation. - Commitment to providing exceptional customer service to customers and partners across the business. - Flexibility to adjust schedules based on department needs. Compensation - The base salary for this position is $70,000 on a full-time schedule. - Along with the base salary, Trupanion employees are eligible for monthly bonuses based on individual or team performance. - We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. Benefits - Employer-paid extended health coverage for you and your family. - Trupanion will partner with Wealthsimple to register your RRSP, pension, etc. - Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!). - Five weeks, paid, sabbatical after five years of employment. - Employer-paid medical insurance for one pet (cat or dog). - Paid time off to volunteer at nonprofit organizations. - Open, casual, pet-friendly, and fun work environment.