Role Description The Managed Services Analyst I role delivers excellent customer service to both internal and external clients, assisting them with GHX products or services. This role supports administrative processes and tasks in support of team objectives. This position requires effective time management skills, thorough attention to detail, and a high level of integrity. - Learn and communicate established processes. - Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems. - Handle daily case work while meeting predetermined KPI and QA metrics. - Accurately document all actions in daily work and customer interactions. - Place phone calls to participating customers and provide education when deemed necessary or beneficial. - Identify, document, and escalate repetitive customer issues. - Solve escalated cases as required. Qualifications - High School Diploma or equivalent - Basic technical knowledge of software products - Working knowledge of Microsoft Office Suite, Microsoft Excel, and Word - Supply Chain experience preferred - Experience working in a team-oriented environment - Up to 10% travel annually required Requirements - Ability to recognize problems, gather information, and escalate to leadership when necessary. - Internet savvy and computer literacy with proficiency in Microsoft Office applications. - Must be able to follow documented processes and be detail oriented. - Strong accountability and integrity due to the sensitive nature of information. - Strong customer support skills. - Clear and effective verbal and written communication. - Ability to regularly meet or exceed KPI and QA standards. - Ability to grow and adapt to changing guidelines or processes. Benefits - Estimated hourly compensation $18.00 - $22.00 - Health, vision, and dental insurance - Accident and life insurance - 401k matching - Paid-time off - Education reimbursement Company Description GHX: It's the way you do business in healthcare. Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. - GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services. - We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. - It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. - Together we take more than a billion dollars out of the cost of delivering healthcare every year. - GHX is privately owned, operates in the United States, Canada, and Europe, and employs more than 1000 people worldwide. - Our corporate headquarters is in Colorado, with additional offices in Europe.

• Bridge business needs with technology solutions • Drive product strategy and ensure successful delivery • Engage clients and stakeholders • Capture client needs and explore solutions • Present effectively in client-facing settings • Write user stories and maintain a backlog • Create visual diagrams for user flows and validations • Plan releases and maintain release goals

• Strategic Collaboration with Sales, Go-To-Market Strategy, Finance, Product, and Data Science to deliver analytics that shape Reddit’s revenue strategy. • Build AI-ready data foundations: Develop and govern the semantic models and contextual business logic required to power both traditional dashboards and emerging AI-driven analytical tools, ensuring high-quality, trusted outputs across all consumption layers. • Translate insights into action, guiding business partners through complex data findings to identify growth opportunities and optimize performance. • Drive operational excellence, ensuring on-time delivery of insights, automation of recurring reporting, and continuous improvement of data models. • Partner with the Data Science and Salesforce teams to manage & enhance the revenue data foundations, including ETL workflows, Salesforce-to-revenue mappings, and data pipelines in BigQuery.

Role Description The Technical Business Analyst is responsible for analyzing business processes and business requirements for initiatives that support Farmer Mac’s strategic objectives. The technical analyst in this position partners with business analysts from the Business Transformation team and the business organization to communicate and clarify business needs for development and implementation by the Information Technology team(s). - Contribute to the development of Day in the Life Use Case definitions, business requirements, and business rules. - Create current and future state technical/workflow/data diagrams. - Define data conversion mappings, data integrations, and data quality standards to ensure IT services align with business needs. - Collaborate with business transformation business analysts to provide process analysis, needs assessments, and preliminary cost-versus-benefit assessments. - Broker other IT services and communicate trends and requirements with business and IT staff. - Define technical requirements via industry-standard, model-driven analysis techniques. - Document and manage requirements via approved processes, templates, and tools throughout the software development life cycle. - Develop and maintain effective working relationships with both business and IT. - Interact extensively with members of the IT team, including the Enterprise Architect, Enterprise Data Architect, Database Administrators, and technical delivery teams. - Occasionally liaise with external stakeholders. Qualifications - Demonstrated technical business analysis experience. - Demonstrated knowledge of the software development lifecycle and systems analysis. - Experience in data architecture and data analysis. - Experience in loan operations and loan servicing. - Demonstrated ability to reach consensus and signoff on requirements gathering deliverables. - Demonstrated ability to work in Agile environments for software development. - Excellent oral and written communication skills. - Natural team player, collaborating with peers and project teams. - Demonstrated ability to manage and collaborate with external vendors. - Proven self-starter with ability to operate with limited supervision. Requirements - Bachelor’s degree in Accounting, Finance, Mathematics, Statistics, Management Information Systems, or similar discipline. - Three to five years of related experience. - Experience with flowcharting tools and techniques such as Lucid. - Experience working in the financial services industry. - Experience working with a broad range of technologies and enterprise systems. - Experience working with the Salesforce platform is a plus. - Experience in the secondary mortgage industry is a plus. - Technical/Business Analysis certification is a plus. - Previous consulting experience is a plus. - Experience with Microsoft Azure DevOps or JIRA is a plus. - Experience with project management tools is a plus. Benefits - Typical base pay range for this role is $110,000 to $130,000 per year. - Compensation will vary based on experience and geographic work location.