• Build strong relationships, and be responsible for managing a healthy P&L with the existing portfolio of accounts within our Direct, SOW & MSP space. • Develop an effective sales plan to meet or exceed sales objectives in opening new doors, new categories, and new clients. • Work with senior management in new initiatives, and programs to fuel growth. • Formulate strategy on trying new creative ways to achieve team targets. • Identify and work with the proposal team to identify and fill RFIs and RFPs. • Conduct regular onsite visits with clients and build rapport to foster a long-lasting, beneficial relationship. • Attend community networking events to create additional business relationships. • Work with the hiring leaders, department heads, stakeholders, decision-makers, and procurement teams. • Monitor customer satisfaction regularly through quality metrics and client scorecards. • Be the overall point of escalation for all current clients. • Keep abreast of trends in the industry and identify new opportunities for the growth of your portfolio. • Perform other duties and responsibilities as assigned

• You manage key accounts strategically and operationally and develop these relationships for the long term. • You analyze customer structures, identify development potentials, and work with your contacts to develop concrete measures to improve and expand collaboration. • You actively identify new business opportunities within existing customers and win selected new customers for findIQ. • You support our Sales Managers as a sparring partner on complex sales projects and contribute your experience to customer meetings and strategic sales initiatives. • You organize and conduct product demonstrations, workshops, and presentations, ensuring that customers understand the value of our solutions and can successfully leverage them. • You ensure the successful rollout of our solutions at customer sites and coordinate internal and external project stakeholders in a targeted manner. • You actively monitor market developments, recognize relevant challenges early, and position findIQ as a strategic partner with appropriate solutions. • You contribute entrepreneurial insight to the further development of our customer strategy and actively help shape processes and structures in the Customer Success area. • If suitable and interested, there is the possibility to take on leadership responsibility in the medium term and help build your own team.

• Collaborate closely with external creative agencies, So Good So You’s Brand Manager, and Social team to execute and evolve influencer initiatives to be fully integrated, 360° marketing initiatives. • Lead strategy for evergreen seeding programs as well as seasonal mailer programs, ensuring an elevated influencer experience. • Partner with the Social team to ensure tracking of content and consistency of communications with influencer partners. • Own the organization and reporting of influencer relationships, ensuring accurate records. • Lead the paid influencer marketing program including sourcing, negotiating, contracting, briefing, and executing influencer campaigns. • Manage the influencer budget, ensuring effective allocation of resources to maximize results. • Monthly internal reporting, providing both organic and paid insights of influencer activity and landscape. • Manage contractors and agency partners who may support influencer execution ensuring quality and brand alignment. • Lead the brand partnerships function with confidence and autonomy by bringing your own framework, process, and point of view to how we identify, pursue, and advocate for the right opportunities. • Draw on your own existing network and category knowledge to build a pipeline of co-marketing partnerships with aligned wellness, fitness, lifestyle, and media brands. • Own partnerships end-to-end from initial outreach and pitch through negotiation, contracting, campaign execution, and reporting. • Develop and maintain a strategic partnership pipeline, managing relationships with intention to maximize long-term brand equity and awareness. • Collaborate cross-functionally with Brand, Social, and Retail teams to ensure partnerships are integrated into broader marketing initiatives. • Establish KPIs, reporting frameworks, and learnings to continuously optimize the partnership program. • Stay ahead of cultural trends and emerging partnership models that could unlock new, creative opportunities for So Good So You.

• Own the renewal cycle for a 100+ account book, ensuring on-time contract execution with minimal revenue leakage. • Lead pricing conversations confidently, including presenting and defending annual price increases to customers. • Identify at-risk accounts early and execute proactive retention strategies in partnership with Customer Success. • Identify upsell opportunities within the OneCX platform (e.g., adding Appointments, Analytics, or Staff Scheduler modules to single-module customers). • Build account expansion plans and work multi-threaded across stakeholders at each institution to advance deals. • Partner with the product and CS teams to surface customer needs that can be converted into expansion revenue. • Maintain deep relationships with key stakeholders (branch operations, technology, and executive sponsors) across your book. • Conduct regular business reviews to demonstrate ROI, align on strategic priorities, and generate an expansion pipeline. • Keep Zoho CRM updated with accurate account data, deal stages, and forecasted revenue.