FINDIQ

• You support our Customer Success team in conducting onboarding, product trainings, and workshops for new and existing customers. • You actively contribute to creating training materials, guides and help pages, building a scalable knowledge base for our customers. • You assist with handling technical and usage-related customer inquiries and learn how professional support works in a SaaS environment. • You analyze recurring customer issues and help prepare structured feedback to pass on to Product and Development. • You work closely with Product, Tech and Sales and gain deep insight into how collaboration works in a growing startup.

• Du betreust Schlüsselkunden strategisch und operativ und entwickelst diese Beziehungen langfristig weiter. • Du analysierst Kundenstrukturen, erkennst Entwicklungspotenziale und erarbeitest gemeinsam mit Deinen Ansprechpartnern konkrete Maßnahmen zur Verbesserung und zum Ausbau der Zusammenarbeit. • Du identifizierst aktiv neue Geschäftsmöglichkeiten bei Bestandskunden und gewinnst ausgewählte Neukunden für findIQ. • Du unterstützt unsere Sales Manager als Sparringspartner bei komplexen Vertriebsprojekten und bringst Deine Erfahrung gezielt in Kundengespräche und strategische Vertriebsinitiativen ein. • Du organisierst und begleitest Produktdemonstrationen, Workshops und Präsentationen und stellst sicher, dass Kunden den Mehrwert unserer Lösungen verstehen und erfolgreich nutzen können. • Du stellst die erfolgreiche Einführung unserer Lösungen beim Kunden sicher und steuerst dabei interne und externe Projektbeteiligte zielgerichtet. • Du beobachtest aktiv die Entwicklungen auf dem Markt, erkennst frühzeitig relevante Herausforderungen und positionierst findIQ als strategischen Partner mit passenden Lösungen. • Du bringst Dich mit unternehmerischem Blick in die Weiterentwicklung unserer Kundenstrategie ein und gestaltest aktiv Prozesse und Strukturen im Bereich Customer Success mit. • Bei entsprechender Eignung und Interesse besteht die Möglichkeit, mittelfristig Führungsverantwortung zu übernehmen und ein eigenes Team mit aufzubauen.

• You manage key accounts strategically and operationally and develop these relationships for the long term. • You analyze customer structures, identify development potentials, and work with your contacts to develop concrete measures to improve and expand collaboration. • You actively identify new business opportunities within existing customers and win selected new customers for findIQ. • You support our Sales Managers as a sparring partner on complex sales projects and contribute your experience to customer meetings and strategic sales initiatives. • You organize and conduct product demonstrations, workshops, and presentations, ensuring that customers understand the value of our solutions and can successfully leverage them. • You ensure the successful rollout of our solutions at customer sites and coordinate internal and external project stakeholders in a targeted manner. • You actively monitor market developments, recognize relevant challenges early, and position findIQ as a strategic partner with appropriate solutions. • You contribute entrepreneurial insight to the further development of our customer strategy and actively help shape processes and structures in the Customer Success area. • If suitable and interested, there is the possibility to take on leadership responsibility in the medium term and help build your own team.

• Support in planning and organizing events (trade fairs, customer events, internal events) — from research and coordination with external service providers to on-site support • Assistance in executing online marketing campaigns (e.g. email campaigns, landing pages, newsletters) in HubSpot • Maintaining and updating contacts, lists, and campaign data in HubSpot • Support in creating and preparing marketing content (social media posts, graphics, short videos), e.g. using Canva • Helping plan and post content on our social media channels (LinkedIn & Co.) • Support in preparing presentations, one-pagers, and marketing materials • General hands-on support for the marketing team in day-to-day operations - wherever an extra pair of hands is needed

• Lead the end-to-end ISO 27001 certification process, including scoping, gap analysis, implementation, and audit preparation • Design, document, and implement the Information Security Management System (ISMS) in line with ISO 27001 requirements • Conduct and manage internal risk assessments, risk treatment plans, and Statement of Applicability (SoA) • Monitor regulatory and compliance landscape to ensure ongoing alignment with ISO 27001 and relevant data protection requirements (e.g., GDPR) • Maintain certification status through periodic surveillance and recertification audits • Define Business Continuity and Disaster Recovery (BC/DR) policies and procedures • Manage and administer corporate IT systems, including user provisioning, access management, and device management (Jamf pro platform) • Own identity and access management (IAM) — including onboarding and offboarding workflows, SSO, and MFA setup • Administer and maintain cloud environments, SaaS tools, and internal infrastructure (Microsoft 365 & Microsoft Azure Ecosystem like Microsoft Entra ID, Conditional Access, MS Defender, etc.) • Provide IT support and troubleshooting for internal team members • Establish and enforce data classification, handling, and retention policies • Manage backup and recovery systems, ensuring data integrity and availability • Evaluate, research and implement new IT tools and technologies as the organization scales • Assist the Head of Operations in documenting tools, processes, and workflows across business systems

• Creation of graphics, illustrations, and video/motion assets for marketing and sales • Further development and maintenance of findIQ’s visual identity across all channels • Conceptualization, design, and implementation of marketing and communication materials (e.g., website assets, social media, presentations, campaign visuals) • Close collaboration with the marketing, sales, and product teams to present complex content in a visually understandable way • Design of trade show and event materials (e.g., roll-ups, flyers, presentations) • Optimization and maintenance of landing pages and website designs • Ensuring consistent branding across all communication channels

• You manage key accounts strategically and operationally and develop these relationships for the long term. • You analyze customer structures, identify growth opportunities, and work with your contacts to develop concrete measures to improve and expand collaboration. • You ensure the successful implementation of our solutions at the customer site and coordinate internal and external project stakeholders effectively. • You actively monitor market developments, identify relevant challenges early, and position FINDIQ as a strategic partner with suitable solutions. • You contribute entrepreneurial insight to the development of our customer strategy and actively shape processes and structures in Customer Success. • If suitable and interested, there is the opportunity to take on leadership responsibility in the medium term and help build your own team.

• Selling our digital product to machine manufacturers and operators – from mid-sized companies to global industrial corporations. • Guiding customers from initial contact to contract signing. • Acquiring new customers through cold outreach and networking. • Hybrid sales approach combining digital communication with traditional field sales. • Presenting our product in customer meetings as well as at industry events. • Contributing to the development of our sales strategy, organization and activities.

• Drive revenue growth across North America by acquiring customers in the mechanical engineering and industrial manufacturing sector. • Sell our digital AI solution to mid-sized machine manufacturers as well as global industrial enterprises. • Own the full sales cycle from initial discovery and qualification to contract negotiation and closing. • Build and manage a strong pipeline through structured prospecting and outreach, supported by our US Business Development Representative. • Present and position findIQ in one-on-one customer meetings, workshops, and at industry events and conferences. • Establish findIQ as a forward-thinking digital partner for machine manufacturers and operators. • Collaborate closely with leadership and product teams to align market feedback with strategy. • Contribute to building and refining our U.S. sales structures, processes, and go-to-market activities. • Help shape and scale our commercial presence in the American market with an entrepreneurial mindset.

• Close collaboration in an agile team close to the customer • A leading role in the expansion of our development team • Collaboration on a modern and tested software stack • Participation in the entire development cycle, from design to deployment • Diverse tasks in the frontend area, such as the development of new UI components and the integration of interfaces • Design and development of new functionalities and services in the backend of our webapp