• Develop a deep understanding of Avride’s products and services, including our features, benefits, and value propositions. • Assist in managing a portfolio of campus accounts, ensuring timely communication, and resolving inquiries and concerns with care and urgency. • Assist and partner with campuses to drive delivery demand and deliver and exceptional experience for their dining communities. • Conduct regular check-ins with campus partners to gather feedback, assess satisfaction levels, and identify areas for improvement. • Respond to all campus inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. • Maintain accurate and up-to-date records of client interactions, including discussion notes, action items, and follow-up tasks. • Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. • Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

• Lead strategic Quarterly Business Reviews (QBRs) to align customer goals with product capabilities and drive long-term success • Educate and consult customers on how our solutions directly impact business performance, efficiency, and growth • Deliver compelling product demonstrations and tailored solution recommendations, effectively guiding prospects through the sales cycle to close new business • Consistently meet or exceed monthly recurring revenue targets through strong pipeline management and value-driven selling • Generate new business opportunities through proactive outreach efforts including cold calling, personalized email campaigns, lead sourcing, and networking • Build and manage a robust sales pipeline and maintain accurate forecasting and deal tracking within Salesforce CRM

• Support the Deputy Director of Partnerships in maintaining high-touch communication with existing partners to increase engagement. • Actively identify and "bring into the fold" new health-related organizations to expand our national footprint beyond current partners. • Prepare and execute mobilization strategies and communications assets for Civic Holidays (e.g., National Voter Registration Day, National Voter Education Week, Vote Early Day). • Organize and train health professional students to facilitate voting access for patients who face unexpected hospitalization during election cycles. • Create patient-facing educational materials and bedside toolkits to streamline the emergency ballot request process.

• Own Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals, expansion revenue, client lifetime value, and forecasting across the existing client portfolio. • Develop and execute strategies to minimize churn, mitigate revenue risk, and maximize client growth opportunities. • Establish disciplined renewal, expansion, and account planning processes that drive predictable business outcomes. • Partner closely with Sales leadership to ensure a seamless transition from client acquisition to long-term client growth and value realization. • Lead and evolve Smartlinx's Account Management organization. • Develop a scalable operating model in which Strategic Account Managers own executive relationships, strategic account plans, renewals, and growth opportunities, while Client Success Managers drive adoption, client health, and day-to-day engagement. • Refine client segmentation, coverage models, engagement standards, success metrics, and operating processes. • Establish clear accountability for client outcomes, retention, growth, and client experience. • Recruit, develop, and retain top talent while building a culture of ownership, execution, and continuous improvement. • Partner across the organization to develop scalable frameworks to proactively monitor client health, identify risk, and prioritize intervention. • Establish account planning, renewal governance, and client risk management processes across the portfolio. • Build and maintain executive relationships across strategic accounts. • Serve as an executive escalation point for key client opportunities and challenges. • Partner closely with Product, Engineering, Support, Implementation, Finance, and Operations to improve client outcomes and remove barriers to client value.