• Own the renewal cycle for a 100+ account book, ensuring on-time contract execution with minimal revenue leakage. • Lead pricing conversations confidently, including presenting and defending annual price increases to customers. • Identify at-risk accounts early and execute proactive retention strategies in partnership with Customer Success. • Identify upsell opportunities within the OneCX platform (e.g., adding Appointments, Analytics, or Staff Scheduler modules to single-module customers). • Build account expansion plans and work multi-threaded across stakeholders at each institution to advance deals. • Partner with the product and CS teams to surface customer needs that can be converted into expansion revenue. • Maintain deep relationships with key stakeholders (branch operations, technology, and executive sponsors) across your book. • Conduct regular business reviews to demonstrate ROI, align on strategic priorities, and generate an expansion pipeline. • Keep Zoho CRM updated with accurate account data, deal stages, and forecasted revenue.

• Develop a deep understanding of Avride’s products and services, including our features, benefits, and value propositions. • Assist in managing a portfolio of campus accounts, ensuring timely communication, and resolving inquiries and concerns with care and urgency. • Assist and partner with campuses to drive delivery demand and deliver and exceptional experience for their dining communities. • Conduct regular check-ins with campus partners to gather feedback, assess satisfaction levels, and identify areas for improvement. • Respond to all campus inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. • Maintain accurate and up-to-date records of client interactions, including discussion notes, action items, and follow-up tasks. • Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. • Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

• Lead strategic Quarterly Business Reviews (QBRs) to align customer goals with product capabilities and drive long-term success • Educate and consult customers on how our solutions directly impact business performance, efficiency, and growth • Deliver compelling product demonstrations and tailored solution recommendations, effectively guiding prospects through the sales cycle to close new business • Consistently meet or exceed monthly recurring revenue targets through strong pipeline management and value-driven selling • Generate new business opportunities through proactive outreach efforts including cold calling, personalized email campaigns, lead sourcing, and networking • Build and manage a robust sales pipeline and maintain accurate forecasting and deal tracking within Salesforce CRM

• Support the Deputy Director of Partnerships in maintaining high-touch communication with existing partners to increase engagement. • Actively identify and "bring into the fold" new health-related organizations to expand our national footprint beyond current partners. • Prepare and execute mobilization strategies and communications assets for Civic Holidays (e.g., National Voter Registration Day, National Voter Education Week, Vote Early Day). • Organize and train health professional students to facilitate voting access for patients who face unexpected hospitalization during election cycles. • Create patient-facing educational materials and bedside toolkits to streamline the emergency ballot request process.