• Engage internal stakeholders and Business Relationship Managers to understand business problems and desired outcomes and define success criteria • Conduct stakeholder interviews, workshops, and requirement gathering sessions to understand business needs, objectives, and constraints • Translate business requirements into clear and comprehensive user stories, use cases, and functional specifications for development teams. • Create and maintain detailed documentation, including requirements specifications, process flows, and system diagrams, to facilitate understanding and collaboration among stakeholders. • Work closely with Enterprise Application team to design and validate software solutions that meet business requirements and align with enterprise architecture standards. • Collaborate with quality assurance/testing teams to define test scenarios, acceptance criteria, and testing plans based on business requirements. • Participate in user acceptance testing (UAT) sessions, providing support to business users and assisting in the resolution of issues and defects. • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. • Additional duties as assigned.

Role Description The Managed Services Analyst I role delivers excellent customer service to both internal and external clients, assisting them with GHX products or services. This role supports administrative processes and tasks in support of team objectives. This position requires effective time management skills, thorough attention to detail, and a high level of integrity. - Learn and communicate established processes. - Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems. - Handle daily case work while meeting predetermined KPI and QA metrics. - Accurately document all actions in daily work and customer interactions. - Place phone calls to participating customers and provide education when deemed necessary or beneficial. - Identify, document, and escalate repetitive customer issues. - Solve escalated cases as required. Qualifications - High School Diploma or equivalent - Basic technical knowledge of software products - Working knowledge of Microsoft Office Suite, Microsoft Excel, and Word - Supply Chain experience preferred - Experience working in a team-oriented environment - Up to 10% travel annually required Requirements - Ability to recognize problems, gather information, and escalate to leadership when necessary. - Internet savvy and computer literacy with proficiency in Microsoft Office applications. - Must be able to follow documented processes and be detail oriented. - Strong accountability and integrity due to the sensitive nature of information. - Strong customer support skills. - Clear and effective verbal and written communication. - Ability to regularly meet or exceed KPI and QA standards. - Ability to grow and adapt to changing guidelines or processes. Benefits - Estimated hourly compensation $18.00 - $22.00 - Health, vision, and dental insurance - Accident and life insurance - 401k matching - Paid-time off - Education reimbursement Company Description GHX: It's the way you do business in healthcare. Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. - GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services. - We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. - It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. - Together we take more than a billion dollars out of the cost of delivering healthcare every year. - GHX is privately owned, operates in the United States, Canada, and Europe, and employs more than 1000 people worldwide. - Our corporate headquarters is in Colorado, with additional offices in Europe.

• Bridge business needs with technology solutions • Drive product strategy and ensure successful delivery • Engage clients and stakeholders • Capture client needs and explore solutions • Present effectively in client-facing settings • Write user stories and maintain a backlog • Create visual diagrams for user flows and validations • Plan releases and maintain release goals

• Strategic Collaboration with Sales, Go-To-Market Strategy, Finance, Product, and Data Science to deliver analytics that shape Reddit’s revenue strategy. • Build AI-ready data foundations: Develop and govern the semantic models and contextual business logic required to power both traditional dashboards and emerging AI-driven analytical tools, ensuring high-quality, trusted outputs across all consumption layers. • Translate insights into action, guiding business partners through complex data findings to identify growth opportunities and optimize performance. • Drive operational excellence, ensuring on-time delivery of insights, automation of recurring reporting, and continuous improvement of data models. • Partner with the Data Science and Salesforce teams to manage & enhance the revenue data foundations, including ETL workflows, Salesforce-to-revenue mappings, and data pipelines in BigQuery.