Coretek

• Provide 2nd line Service Desk support for client IT incidents and requests, to include but not limited to: - M365 and O365 Administration - Resolve basic virtual client issues including virtual and physical endpoints – ie. Citrix - PC hardware and software errors and issues - Desktop or related client hardware peripherals - Microsoft Azure related incidents and requests • Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures • Act as an escalation point for technical problems from junior analysts • Accept and log external and internal client calls • First Call Resolution - Execute first attempt to resolve the client call on first call • Perform administration and support of virtual and physical endpoints and systems using available system tools • Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement • Communicate, internally and externally, the status of the call directly with the client • Contribute to the Knowledge Base with updates to existing articles and generation of new articles • Assist with cross training of Service Desk team members as needed

The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues.

• Monitor alerts from SIEM, firewalls, IDS/IPS, and other systems to spot incidents • Triage alerts by severity, impact, and urgency using set criteria • Collect initial alert details like source, target, timestamp, and logs • Use playbooks and SOPs for preliminary analysis to check for false positives or escalation needs • Perform containment actions per playbooks, such as blocking IPs or isolating systems • Verify remediation effectiveness and document actions with timestamps • Collaborate with teams to solve blockers innovatively • Escalate advanced incidents based on severity, impact, or complexity thresholds • Provide detailed logs, analysis, and context for smooth handoff to Level 2 • Notify Level 2 or response teams quickly, noting urgency and risks • Document incidents accurately per SOC standards, including alerts and outcomes • Keep records organized, timestamped, and accessible for audits • Update supervisors and Level 2 on status, key findings, and actions needed

• Own Successful Project Delivery of Assigned Projects • Ensure that all projects are delivered on-time, within scope and within budget • Ensure resource availability and allocation for both Client/external and Coretek resources • Hold Client, external, and Coretek resources accountable to their projects commitments and escalate to Client and Coretek management as needed when project success is at risk • Develop detailed project plans to monitor and track financial and schedule progress by project phase • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques • Measure project performance using appropriate tools and techniques • Manage the relationship with the client and all stakeholders • Perform risk management to minimize project risks • Establish and maintain relationships with third parties/vendors • Create and maintain comprehensive project documentation • Provide the appropriate level of Executive and Project Team level Status Reporting • Track project performance, specifically to analyze the successful completion of short and long-term goals • Develop comprehensive project plans to be shared with clients as well as other staff members • Develop spreadsheets, diagrams and process maps to document needs • Use and continually develop leadership skills • Perform other related duties as assigned

Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking a Microsoft Support Administrator. The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues.

Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking Project Manager who is passionate about delivering complex technology initiatives and driving successful outcomes for both clients and internal teams. Coretek is seeking a highly motivated and qualified IT Project Manager to support our clients across multiple verticals. The Project Manager will be responsible for supporting delivery quality and oversight for critically important internal and client-facing projects. The Project Manager will support our Managed Services Onboarding process.  The successful candidate will either work from the Coretek Office, remotely or on client site based on Client requirements. Up to 10% travel could be required. To support our mission of “Client Success, No Exceptions” Project Managers are an integral and vital part of achieving our Mission. The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and innovative team, engage with a wide range of internal and external stakeholders, and leading edge solutions to build capabilities to serve our clients.

• Act as a trusted advisor by conducting workshops, gathering requirements, and presenting solutions to both technical and business audiences. • Design and implement Azure-based data solutions using Microsoft Fabric, Azure Synapse Analytics, Databricks, and Azure database systems (SQL, Cosmos DB, Postgres). • Build robust ETL/ELT pipelines to ingest, transform, and integrate large volumes of structured and unstructured data from diverse sources. • Leverage Azure AI Services, Azure OpenAI, Azure Machine Learning, and Cognitive Services to deliver intelligent business solutions. • Collaborate with architects to design scalable, secure, and high-performance Azure Data & AI architectures. • Implement version control, CI/CD pipelines, and automation using Azure DevOps, GitHub Actions, and Infrastructure as Code tools (Bicep, Terraform). • Ensure compliance with data governance, privacy, and security requirements including RBAC, encryption, and identity management. • Develop advanced reporting and interactive dashboards with Power BI to deliver actionable insights to stakeholders. • Mentor junior team members, contribute to internal best practices, and stay current with Azure Data & AI innovations.

• Lead the development of Data and AI strategies and roadmaps, aligning technology solutions with business goals and driving digital transformation initiatives. • Design and architect advanced Azure solutions integrating Microsoft Fabric, Azure Synapse Analytics, Databricks, Azure SQL/Cosmos DB/Postgres, and AI technologies to meet complex enterprise requirements. • Provide technical guidance and mentorship to engineering teams, ensuring best practices in solution development, deployment, and operational excellence. • Oversee the integration of Data and AI solutions with existing enterprise systems and processes, ensuring seamless interoperability, data flow, and security compliance. • Design and implement enterprise data architectures that support AI solutions, leveraging advanced database systems and ensuring data quality, governance, and security. • Architect solutions leveraging Azure AI Services, Azure OpenAI, Azure Machine Learning, and Cognitive Services to deliver intelligent business capabilities. • Partner with Project Managers and stakeholders to manage complex projects from inception to completion, ensuring timely delivery and alignment with business objectives. • Mentor and coach team members, fostering a culture of continuous learning, innovation, and technical excellence within the organization. • Develop and improve deployment architectures, solution standards, and technical frameworks that guide organizational excellence. • Act as a trusted technical advisor to clients, conducting executive workshops, presenting solutions, and driving consensus on technical approaches.

• Continuously monitor infrastructure, application or software events generated by the event management system • Respond to alert incidents in a timely fashion to minimize downtime • Provides technical leadership for a variety of infrastructure platform issues including, but not limited to: - Network – data and voice - Server – Windows/Unix/Linux - Backup - Cloud - Azure-O365 - Virtualization - Monthly server – workstation patching • Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement • Communicate, internally and externally, the status of the tickets directly with clients • Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems • Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments • Assist engineers with change records as needed in the off hours • Assist with cross training of new NOC team members as needed

NOC Administrator The Network Operations Center (NOC) Administrator is a valued member of the Coretek team responsible for providing Level 2 support for client environments. This role is responsible for the monitoring and triage of devices within our event management tools and Level 2 triage and resolution of internal and external infrastructure issues. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving NOC processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients. Responsibilities - Continuously monitor infrastructure, application or software events generated by the event management system - Respond to alert incidents in a timely fashion to minimize downtime - Provides technical leadership for a variety of infrastructure platform issues including, but not limited to: - Network – data and voice - Server – Windows/Unix/Linux - Backup - Cloud - Azure-O365 - Virtualization - Monthly server – workstation patching - Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues - Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement - Communicate, internally and externally, the status of the tickets directly with clients - Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems - Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments - Assist engineers with change records as needed in the off hours - Assist with cross training of new NOC team members as needed