Coretek

• Deliver customer projects on budget, on schedule, and aligned to defined business and technical outcomes while creating a high-quality customer experience. • Serve as a reliable technical escalation point who resolves complex issues and uses those situations to strengthen team capability. • Partner effectively with Project Management to set expectations, communicate risks, and maintain clear stakeholder alignment throughout engagements. • Contribute to Coretek’s relationship-based culture by consistently demonstrating Accountability, Integrity, and Relationships in work with customers and internal teams. • Lead discovery and requirements definition to understand the customer’s business drivers, technical constraints, and desired outcomes. • Design and implement Azure infrastructure solutions, including detailed solution designs, implementation plans, validation steps, and operational documentation. • Implement new Azure environments using Microsoft Cloud Adoption Framework and Well-Architected Framework principles, including migration of on-premises and cloud workloads through Azure Migrate where appropriate. • Validate implemented solutions for functionality, security, resiliency, and operational readiness before customer handoff. • Facilitate onboarding of customer environments to Managed Services through clear knowledge transfer, support transition planning, and complete documentation. • Develop implementation plans and technical guidance that enable other team members to execute build activities consistently and accurately. • Perform troubleshooting, remediation, and root cause analysis for complex Azure infrastructure issues. • Support development and review of Statements of Work, technical scopes, solution assumptions, and estimates for complex Azure engagements. • Review solution designs and bills of materials with manufacturers, partners, or internal stakeholders to confirm alignment with project requirements. • Improve Coretek-defined standards, templates, and repeatable delivery assets based on field experience and lessons learned.

• Lead workshops, interviews, and discovery sessions with executive, operational, and technical stakeholders. • Document current-state business processes, workflows, systems, and decision-making activities. • Analyze business operations to identify inefficiencies, bottlenecks, risks, and opportunities for improvement. • Develop process maps, workflow diagrams, user journeys, and business capability models. • Understand organizational goals, KPIs, and business drivers. • Evaluate business processes to identify opportunities for: - Artificial Intelligence - Machine Learning - Generative AI - Process Automation - Data Analytics - Predictive Modeling - Intelligent Document Processing • Quantify potential business value, including: - Cost reduction - Productivity gains - Revenue growth - Risk mitigation - Customer experience improvements • Assist clients in prioritizing use cases based on business impact, feasibility, complexity, and ROI. • Gather, document, and validate business, functional, and non-functional requirements. • Create user stories, use cases, acceptance criteria, and process documentation. • Translate business needs into requirements that can be consumed by data engineers, AI engineers, architects, and developers. • Facilitate stakeholder reviews and approval processes. • Build trusted advisor relationships with client stakeholders. • Facilitate workshops ranging from executive strategy discussions to operational process reviews. • Present findings, recommendations, and business cases to leadership teams. • Help clients understand AI capabilities, limitations, risks, and implementation considerations. • Partner with Solution Architects and AI Engineers to align business requirements with technical solutions. • Support development teams during solution design and implementation. • Participate in testing, validation, and user acceptance activities. • Assist with change management, adoption planning, and business readiness activities.

• Design and implement Microsoft 365 E5 solutions, focusing on both productivity and security workloads according to Microsoft and Coretek best practices. • Design and implement enterprise collaboration solutions across Microsoft Teams (chat, meetings, lifecycle management, governance), SharePoint Online (Permissions, Access control, governance), OneDrive for Business (storage, sharing, lifecycle management), and Exchange Online (mail flow, protection, hybrid scenarios). • Lead migration and modernization projects, including Exchange and file migrations to Microsoft 365 and tenant-to-tenant or hybrid transformations. • Establish governance for collaboration, external sharing, and data lifecycle management. • Drive improvements in user productivity, adoption, and collaboration effectiveness across client environments. • Design and implement Microsoft Intune (MDM/MAM) solutions including device enrollment, provisioning, application deployment, and mobile application management. • Configure device compliance policies, endpoint security controls, and Conditional Access integration with device state. • Lead modern endpoint transformation initiatives including Windows Autopilot, co-management, and cloud-first device management strategies. • Develop governance and standards for device management across enterprise clients. • Implement Microsoft 365 E5 security solutions, including Microsoft Defender (Endpoint, Identity, Office 365, Cloud Apps) and Microsoft Purview (DLP, retention, eDiscovery, compliance management). • Implement Zero Trust-aligned security controls and best practices across client environments. • Develop and enhance security monitoring, policies, and automation. • Assess client security infrastructure, identify vulnerabilities, and recommend Coretek services to address gaps. • Design and implement Microsoft Entra ID (Azure AD) solutions including Conditional Access, MFA, and identity lifecycle management. • Implement authentication strategies and hybrid identity configurations including directory synchronization (AADC) and related components. • Act as the technical lead on engagements, collaborating with architects and engineering teams on solution design and implementation. • Establish, document, and communicate standards and best practices across M365 workloads in accordance with Coretek methodologies. • Follow Coretek implementation plans and QC guides when working on projects, contributing feedback and continuous improvement to the process. • Self-manage projects by escalating risks and issues while working within project scope and budget. • Mentor junior consultants and contribute to practice development. • Provide training and knowledge transfer to client IT staff on Microsoft technologies and best practices. • Stay current on Microsoft 365 roadmap across productivity, endpoint management, and security domains. • Speak with clients to identify opportunities within their organization to address pain points where additional Coretek products and services can be leveraged.

• Work with internal stakeholders to determine and refine requirements for new features and enhancements • Provide design, development, and configuration based on agreed requirements • Estimate, plan, and manage implementation tasks and report on development progress • Help drive innovation and product enhancements to the Insights product, with an emphasis on front end development and user experience • Build responsive, accessible, and intuitive interfaces using modern frameworks • Partner with the team to ensure UI and UX consistency across the application • Identify and remediate bugs across the application • Support User Acceptance Testing and implement code into production • Develop and maintain application code for both bug fixes and new features utilizing Coretek standards • Work alongside an existing development team to move features from backlog to production • Follow standard DevOps and Agile methodologies throughout the development life cycle • Contribute to CI/CD pipelines and automated deployment practices • Stay up to date on new and emerging technologies and bring fresh ideas to the team • Apply AI development and coding practices to accelerate delivery and improve product capabilities

• Provide 2nd line Service Desk support for client IT incidents and requests, to include but not limited to: - M365 and O365 Administration - Resolve basic virtual client issues including virtual and physical endpoints – ie. Citrix - PC hardware and software errors and issues - Desktop or related client hardware peripherals - Microsoft Azure related incidents and requests • Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures • Act as an escalation point for technical problems from junior analysts • Accept and log external and internal client calls • First Call Resolution - Execute first attempt to resolve the client call on first call • Perform administration and support of virtual and physical endpoints and systems using available system tools • Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement • Communicate, internally and externally, the status of the call directly with the client • Contribute to the Knowledge Base with updates to existing articles and generation of new articles • Assist with cross training of Service Desk team members as needed

The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues.

• Monitor alerts from SIEM, firewalls, IDS/IPS, and other systems to spot incidents • Triage alerts by severity, impact, and urgency using set criteria • Collect initial alert details like source, target, timestamp, and logs • Use playbooks and SOPs for preliminary analysis to check for false positives or escalation needs • Perform containment actions per playbooks, such as blocking IPs or isolating systems • Verify remediation effectiveness and document actions with timestamps • Collaborate with teams to solve blockers innovatively • Escalate advanced incidents based on severity, impact, or complexity thresholds • Provide detailed logs, analysis, and context for smooth handoff to Level 2 • Notify Level 2 or response teams quickly, noting urgency and risks • Document incidents accurately per SOC standards, including alerts and outcomes • Keep records organized, timestamped, and accessible for audits • Update supervisors and Level 2 on status, key findings, and actions needed

• Own Successful Project Delivery of Assigned Projects • Ensure that all projects are delivered on-time, within scope and within budget • Ensure resource availability and allocation for both Client/external and Coretek resources • Hold Client, external, and Coretek resources accountable to their projects commitments and escalate to Client and Coretek management as needed when project success is at risk • Develop detailed project plans to monitor and track financial and schedule progress by project phase • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques • Measure project performance using appropriate tools and techniques • Manage the relationship with the client and all stakeholders • Perform risk management to minimize project risks • Establish and maintain relationships with third parties/vendors • Create and maintain comprehensive project documentation • Provide the appropriate level of Executive and Project Team level Status Reporting • Track project performance, specifically to analyze the successful completion of short and long-term goals • Develop comprehensive project plans to be shared with clients as well as other staff members • Develop spreadsheets, diagrams and process maps to document needs • Use and continually develop leadership skills • Perform other related duties as assigned

Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking a Microsoft Support Administrator. The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues.

Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking Project Manager who is passionate about delivering complex technology initiatives and driving successful outcomes for both clients and internal teams. Coretek is seeking a highly motivated and qualified IT Project Manager to support our clients across multiple verticals. The Project Manager will be responsible for supporting delivery quality and oversight for critically important internal and client-facing projects. The Project Manager will support our Managed Services Onboarding process.  The successful candidate will either work from the Coretek Office, remotely or on client site based on Client requirements. Up to 10% travel could be required. To support our mission of “Client Success, No Exceptions” Project Managers are an integral and vital part of achieving our Mission. The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and innovative team, engage with a wide range of internal and external stakeholders, and leading edge solutions to build capabilities to serve our clients.