This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure strong outcomes across the customer lifecycle. What you will do - Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes - Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy - Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value - Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance - Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat - Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals - Represent the voice of the customer internally to help inform sales processes and product development What we are looking for - Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships - Relevant experience in media/digital agencies is a plus - Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat - Ability to work independently, manage priorities, and make sound decisions for your assigned accounts - Ability to explain complex concepts clearly and translate data into practical insights - Strong written and spoken communication skills - Willingness to travel for customer meetings, conferences, and industry events when needed Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together: https://www.smartly.io/careers #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

• Main Point of Contact (POC) for assigned protocols • Responsible for project management of the assigned studies • Accountable for performance for assigned protocols • Reviews Monitoring Visits Reports and escalates performance issues • Performs Quality control visits as required • Leads local study teams to high performance • Responsible for creating and executing a local risk management plan • Ensures compliance with CTMS, eTMF and other key systems • Collaborates internally with HQ functions

• Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback • Develop and deliver coaching plans tailored to individual performance metrics and team goals • Collaborate with leadership on team skill development, training needs, and continuous improvement • Lead training sessions and skill refreshers to reinforce best practices and performance standards • Maintain standardized coaching documentation and feedback tools • Track, report, and analyze coaching effectiveness and performance trends

Role Description As a Founder Associate focused on success and operations, you'll work side by side with our Head of Customer Success and founders to help our customers adopt AI across their Sales organisations. This is a launchpad role: you'll start by supporting the team and quickly grow into owning your own customer relationships as you build expertise. - Your mission is to help customers reach value fast, adopt the product deeply, and stay and grow with Weflow. - You'll get hands-on exposure to onboarding, enablement, renewals, and expansion, and learn to advise Sales, RevOps, and Revenue Leadership teams along the way. - Develop into a Weflow product expert, learning how Salesforce implementation and AI capabilities connect to customer revenue goals. - Build relationships with customers by understanding their RevOps stack, challenges, and objectives, and help ensure Weflow drives real outcomes. - Support customers in optimising their Weflow AI setup as their Sales and RevOps priorities evolve. - Help spot expansion opportunities and grow adoption into new teams and revenue functions. - Contribute to onboarding, balancing RevOps priorities with Salesforce technical requirements. - Work toward adoption and retention goals through a proactive, data-driven approach. - Manage support tickets and help maintain a feedback loop with Product and Engineering. - Partner with the Head of Customer Success to build the playbooks, processes, and systems that scale the team. - Tech stack they'll need to get comfortable with fast (Salesforce, Weflow, Intercom, Make, Amplitude, Notion at minimum). Qualifications - Strong communication skills and genuine comfort talking to senior stakeholders. - Real curiosity about AI and a drive to use it to make your own work better. - An analytical, data-driven mindset and the instinct to turn insight into action. - A collaborative, customer-first attitude and willingness to roll up your sleeves. - Interest in Salesforce, RevOps, or sales technology. Hands-on exposure is a plus, not a requirement. - Recent graduate or early-career, eager to learn fast in a high-growth environment. - Fluency in English is required. Benefits - Competitive compensation, including performance-based incentives and equity. - Direct mentorship from experienced CS and Op leaders, and the founders themselves. - A fast career trajectory in a high-growth startup, with real ownership early. - A high-impact role in a customer- and velocity-driven culture. - Flexible PTO. - Regular in-person offsites in great locations (e.g. Berlin, Athens, Lisbon, Barcelona). - A world-class team and top-tier remote culture. - This role will give you great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms. Company Description Weflow's Revenue AI Platform automates Salesforce data capture and provides full visibility into deal, pipeline, and forecast health. - Get each product standalone or save with bundles: - Activity Capture - Conversation Intelligence - Deal Intelligence - Forecasting & Analytics - 200+ fast-growing companies like BenchSci, Autorabit, IDnow, and Blockaid use Weflow to improve team productivity, deal execution, and revenue predictability. - Backed by Gradient Ventures and Cherry Ventures.