• Main Point of Contact (POC) for assigned protocols • Responsible for project management of the assigned studies • Accountable for performance for assigned protocols • Reviews Monitoring Visits Reports and escalates performance issues • Performs Quality control visits as required • Leads local study teams to high performance • Responsible for creating and executing a local risk management plan • Ensures compliance with CTMS, eTMF and other key systems • Collaborates internally with HQ functions

• Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback • Develop and deliver coaching plans tailored to individual performance metrics and team goals • Collaborate with leadership on team skill development, training needs, and continuous improvement • Lead training sessions and skill refreshers to reinforce best practices and performance standards • Maintain standardized coaching documentation and feedback tools • Track, report, and analyze coaching effectiveness and performance trends

Role Description As a Founder Associate focused on success and operations, you'll work side by side with our Head of Customer Success and founders to help our customers adopt AI across their Sales organisations. This is a launchpad role: you'll start by supporting the team and quickly grow into owning your own customer relationships as you build expertise. - Your mission is to help customers reach value fast, adopt the product deeply, and stay and grow with Weflow. - You'll get hands-on exposure to onboarding, enablement, renewals, and expansion, and learn to advise Sales, RevOps, and Revenue Leadership teams along the way. - Develop into a Weflow product expert, learning how Salesforce implementation and AI capabilities connect to customer revenue goals. - Build relationships with customers by understanding their RevOps stack, challenges, and objectives, and help ensure Weflow drives real outcomes. - Support customers in optimising their Weflow AI setup as their Sales and RevOps priorities evolve. - Help spot expansion opportunities and grow adoption into new teams and revenue functions. - Contribute to onboarding, balancing RevOps priorities with Salesforce technical requirements. - Work toward adoption and retention goals through a proactive, data-driven approach. - Manage support tickets and help maintain a feedback loop with Product and Engineering. - Partner with the Head of Customer Success to build the playbooks, processes, and systems that scale the team. - Tech stack they'll need to get comfortable with fast (Salesforce, Weflow, Intercom, Make, Amplitude, Notion at minimum). Qualifications - Strong communication skills and genuine comfort talking to senior stakeholders. - Real curiosity about AI and a drive to use it to make your own work better. - An analytical, data-driven mindset and the instinct to turn insight into action. - A collaborative, customer-first attitude and willingness to roll up your sleeves. - Interest in Salesforce, RevOps, or sales technology. Hands-on exposure is a plus, not a requirement. - Recent graduate or early-career, eager to learn fast in a high-growth environment. - Fluency in English is required. Benefits - Competitive compensation, including performance-based incentives and equity. - Direct mentorship from experienced CS and Op leaders, and the founders themselves. - A fast career trajectory in a high-growth startup, with real ownership early. - A high-impact role in a customer- and velocity-driven culture. - Flexible PTO. - Regular in-person offsites in great locations (e.g. Berlin, Athens, Lisbon, Barcelona). - A world-class team and top-tier remote culture. - This role will give you great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms. Company Description Weflow's Revenue AI Platform automates Salesforce data capture and provides full visibility into deal, pipeline, and forecast health. - Get each product standalone or save with bundles: - Activity Capture - Conversation Intelligence - Deal Intelligence - Forecasting & Analytics - 200+ fast-growing companies like BenchSci, Autorabit, IDnow, and Blockaid use Weflow to improve team productivity, deal execution, and revenue predictability. - Backed by Gradient Ventures and Cherry Ventures.

• Own onboarding and implementation: Lead technical onboarding projects for new customers, coordinating with Presales to deliver solutions tailored to their needs and ensuring long-term success. • Understand and guide customers: Develop a deep understanding of each customer’s users, systems, and workflows, and combine this with expert knowledge of Yousign’s solutions to design tailored integrations, address technical inquiries, and provide effective guidance. • Guarantee continuity and alignment: Strengthen the customer relationship from onboarding through to long-term success by acting as the primary technical partner. As the SPOC post-sale, you will oversee the customer journey, monitor account activity, and share responsibility with Account Managers for adoption, satisfaction, renewals and upsells. • Contribute to strategic reviews: Lead and participate in QBRs with Account Managers to report on account health, progress, and growth opportunities. • Represent the Voice of the Customer: Translate customer requirements into clear, structured feedback for Product and Engineering, influencing improvements and new features. • Support product evolution: Collaborate with Product and Engineering on adoption metrics and help introduce new functionality to your accounts.