Role Description As a Founder Associate focused on success and operations, you'll work side by side with our Head of Customer Success and founders to help our customers adopt AI across their Sales organisations. This is a launchpad role: you'll start by supporting the team and quickly grow into owning your own customer relationships as you build expertise. - Your mission is to help customers reach value fast, adopt the product deeply, and stay and grow with Weflow. - You'll get hands-on exposure to onboarding, enablement, renewals, and expansion, and learn to advise Sales, RevOps, and Revenue Leadership teams along the way. - Develop into a Weflow product expert, learning how Salesforce implementation and AI capabilities connect to customer revenue goals. - Build relationships with customers by understanding their RevOps stack, challenges, and objectives, and help ensure Weflow drives real outcomes. - Support customers in optimising their Weflow AI setup as their Sales and RevOps priorities evolve. - Help spot expansion opportunities and grow adoption into new teams and revenue functions. - Contribute to onboarding, balancing RevOps priorities with Salesforce technical requirements. - Work toward adoption and retention goals through a proactive, data-driven approach. - Manage support tickets and help maintain a feedback loop with Product and Engineering. - Partner with the Head of Customer Success to build the playbooks, processes, and systems that scale the team. - Tech stack they'll need to get comfortable with fast (Salesforce, Weflow, Intercom, Make, Amplitude, Notion at minimum). Qualifications - Strong communication skills and genuine comfort talking to senior stakeholders. - Real curiosity about AI and a drive to use it to make your own work better. - An analytical, data-driven mindset and the instinct to turn insight into action. - A collaborative, customer-first attitude and willingness to roll up your sleeves. - Interest in Salesforce, RevOps, or sales technology. Hands-on exposure is a plus, not a requirement. - Recent graduate or early-career, eager to learn fast in a high-growth environment. - Fluency in English is required. Benefits - Competitive compensation, including performance-based incentives and equity. - Direct mentorship from experienced CS and Op leaders, and the founders themselves. - A fast career trajectory in a high-growth startup, with real ownership early. - A high-impact role in a customer- and velocity-driven culture. - Flexible PTO. - Regular in-person offsites in great locations (e.g. Berlin, Athens, Lisbon, Barcelona). - A world-class team and top-tier remote culture. - This role will give you great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms. Company Description Weflow's Revenue AI Platform automates Salesforce data capture and provides full visibility into deal, pipeline, and forecast health. - Get each product standalone or save with bundles: - Activity Capture - Conversation Intelligence - Deal Intelligence - Forecasting & Analytics - 200+ fast-growing companies like BenchSci, Autorabit, IDnow, and Blockaid use Weflow to improve team productivity, deal execution, and revenue predictability. - Backed by Gradient Ventures and Cherry Ventures.

• Own onboarding and implementation: Lead technical onboarding projects for new customers, coordinating with Presales to deliver solutions tailored to their needs and ensuring long-term success. • Understand and guide customers: Develop a deep understanding of each customer’s users, systems, and workflows, and combine this with expert knowledge of Yousign’s solutions to design tailored integrations, address technical inquiries, and provide effective guidance. • Guarantee continuity and alignment: Strengthen the customer relationship from onboarding through to long-term success by acting as the primary technical partner. As the SPOC post-sale, you will oversee the customer journey, monitor account activity, and share responsibility with Account Managers for adoption, satisfaction, renewals and upsells. • Contribute to strategic reviews: Lead and participate in QBRs with Account Managers to report on account health, progress, and growth opportunities. • Represent the Voice of the Customer: Translate customer requirements into clear, structured feedback for Product and Engineering, influencing improvements and new features. • Support product evolution: Collaborate with Product and Engineering on adoption metrics and help introduce new functionality to your accounts.

Job Description Come and be yourself with us! Being a Bobber means bringing your whole self to work - whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here. About Us HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including Fulham FC, Airtasker, GoCardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees - who we affectionately call "Bobbers." Purpose To manage, mentor and lead a team of Enterprise CSMs, who are managing a portfolio of accounts with a focus on renewals, expansion and advocacy. Main Deliverables - Meet retention, expansion and advocacy KPIs through data-driven analysis, planning and execution. - Build and execute an account-specific relationship framework. - Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Job Requirements - Manage, mentor, enable and lead a team of CSMs, who are managing a portfolio of accounts with a focus on renewals, expansion and advocacy. - Build and execute an account-specific relationship framework inclusive of success plans, Business Reviews, account documentation, reference management - Work closely with our customers with the drive to help them achieve their business goals and promote best practice - Become a trusted advisor and ambassador of change in our customers' workplace. - Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams - Protect existing revenue streams and identify and drive new opportunities. - Assess client health and develop strategies to mitigate risks early and prevent churn - Meet retention, expansion and advocacy KPIs through data-driven analysis, planning and execution - Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Job Responsibilities - Proven ability to hire, mentor, and develop diverse customer success teams. - Experience of building and scaling customer success processes and structures. - Exceptional relationship-building and stakeholder engagement skills, including C-suite communication. - Strong negotiation and conflict-resolution abilities. - Deep understanding of SaaS products; HR tech knowledge (e.g., ATS, HRIS, payroll) is a distinct advantage. - Proficient with analytics tools (e.g., Gainsight, Tableau) for customer health metrics and trend analysis. - Comfortable using AI and automation tools to improve productivity, account research, customer engagement, and internal documentation. - Data-driven decision-making to prevent churn and enhance ROI. - Experience of defining and executing customer success strategies aligned with company goals. - Skilled at budgeting, resource allocation, and cross-functional collaboration with product, sales, and marketing. - Demonstrable experience leading customer success or account management teams in a SaaS environment. - EMEA market expertise, including region-specific compliance (e.g., GDPR, labor laws). - Hands-on experience with mid-market to enterprise customers, renewals, and upsells. - Background in HR platforms and AI/automation implementation. - Strategic vision with a results-driven, analytical mindset. - Strong interpersonal skills for coaching teams and influencing cross-functional stakeholders. - Customer-centric approach with a focus on continuous improvement and innovation. - Familiarity with tools like Salesforce, Gainsight, and collaboration platforms (e.g., Slack, Teams). - Fluency in English; additional EMEA languages (e.g., German, French, Spanish) are a plus. Benefits HiBob is a village filled with incredible people, and we're proud of that. It's a place where Bobbers can truly be themselves. We're about fun, dreams, and ambition just as much as we're about precision, growth, and high performance. Becoming a Bobber means joining a company that values you as a whole person. You'll receive competitive compensation, benefits, and pre-IPO equity - alongside all of this: - Cash allowance for health insurance - Annual vision allowance - 25 days annual leave - Annual UnMind subscription and wellness benefits - Travel support (cycle scheme and season ticket loans) - Hybrid working from day 1 - Work from home allowance - to get your home office set up! - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - 2 Social Impact days per year for volunteering - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Pension scheme auto-enrolment from day 1 - Fun company and team social events (locally and virtually with our global teams) - We love birthdays - take the day off and receive a special gift If this sounds like something you've been looking for, we'd love to have you. Come on, join our village! Belonging at HiBob Our success depends on our people, and we want HiBob to be a workplace where everyone feels a sense of belonging and can thrive. We're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other protected class. Please contact us at hiring@hibob.io if you'd like to discuss any adjustments to our process. We want you to bring the best of you.

Job Description Come and be yourself with us! Being a Bobber means bringing your whole self to work - whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here. About Us HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including Fulham FC, Airtasker, GoCardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees - who we affectionately call "Bobbers." PurposeA strategic, data-driven CSM role focused on helping large, complex customers realise measurable business value from HiBob, expand adoption across modules and stakeholder groups, and drive retention, advocacy, and growth through proactive success planning. Main Deliverables Build and execute tailored success and account plans aligned to customer business goals, adoption milestones, product usage, stakeholder engagement, and measurable outcomes. Lead high-impact customer engagements, including Executive Business Reviews, roadmap discussions, adoption workshops, product enablement sessions, and strategic account planning. Translate customer health, usage, engagement, and risk signals into proactive actions that improve retention, satisfaction, and long-term value. Partner with Account Managers and Renewal Managers to protect revenue, support strategic renewal planning, and surface expansion potential grounded in customer value. Maintain strong account documentation, including stakeholder maps, success plans, adoption priorities, risk plans, EBR materials, and executive-level account narratives. Use AI and customer intelligence tools to improve account preparation, identify risks and opportunities, personalise engagement, and scale high-quality customer interactions. Job Requirements - Deliver a high-touch, strategic relationship management framework for each account. - Champion adoption across HiBob's suite of modules through multithreaded stakeholder engagement and clear value realization plans. - Become a trusted advisor, understanding customer goals and positioning HiBob solutions to support business transformation. - Build relationships across HR, People Ops, IT, Finance, and executive stakeholders to drive alignment, adoption, and long-term value. - Represent the voice of the customer internally by partnering with Product, Sales, Marketing, Services, Support, and Development teams. - Identify and act on growth opportunities, supporting deal strategy with Account Managers. - Lead high-impact customer conversations including regular planning calls, Executive Business Reviews, and technical deep dives. - Assess customer health through data-driven insights and design proactive engagement strategies. - Promote advocacy and long-term success through strategic alignment and value delivery. Job Responsibilities - 3-5 years of experience in Customer Success or SaaS Account Management, managing large, complex accounts with revenue responsibility. - Experience using customer health, product usage, and engagement data to prioritise actions and drive measurable adoption outcomes. - Strong ability to connect product capabilities to customer business goals, HR transformation priorities, and executive-level value narratives. - Comfortable using AI and automation tools to improve productivity, account research, customer engagement, and internal documentation. - Experience building multithreaded relationships across various levels and functions within client organisations. - Strong commercial acumen and experience supporting upsell and renewal strategy. - Experience delivering adoption plans across multiple software modules and guiding technical enablement. - Excellent communication and presentation skills, with confidence in engaging senior stakeholders. - Familiarity with CRM, customer success platforms and project management tools. - Experience working in complex, multi stakeholder SaaS environments is essential; HR tech experience is an advantage. - Tech-savvy with a passion for product learning. - Adaptable and driven, thriving in a fast-paced, high-growth environment. - Fluent in English. Benefits HiBob is a village filled with incredible people, and we're proud of that. It's a place where Bobbers can truly be themselves. We're about fun, dreams, and ambition just as much as we're about precision, growth, and high performance. Becoming a Bobber means joining a company that values you as a whole person. You'll receive competitive compensation, benefits, and pre-IPO equity - alongside all of this: - Cash allowance for health insurance - Annual vision allowance - 25 days annual leave - Annual UnMind subscription and wellness benefits - Travel support (cycle scheme and season ticket loans) - Hybrid working from day 1 - Work from home allowance - to get your home office set up! - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - 2 Social Impact days per year for volunteering - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Pension scheme auto-enrolment from day 1 - Fun company and team social events (locally and virtually with our global teams) - We love birthdays - take the day off and receive a special gift If this sounds like something you've been looking for, we'd love to have you. Come on, join our village! Belonging at HiBob Our success depends on our people, and we want HiBob to be a workplace where everyone feels a sense of belonging and can thrive. We're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other protected class. Please contact us at hiring@hibob.io if you'd like to discuss any adjustments to our process. We want you to bring the best of you.