BAYADA Home Health Care, founded in 1975 by J. Mark Baiada, has been a trusted provider of home-care services for more than 40 years. BAYADA is recognized as on
Associate Director, Quality Assurance
Location
United States
Posted
2 days ago
Salary
$110K - $114K / year
Seniority
Lead
No structured requirement data.
Job Description
Associate Director, Quality Assurance
BAYADA Home Health Care
Role Description Responsible for the development, communication, execution, reporting and analysis of quality assurance activities related to operational, contractual, or compliance audit activities. - Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way. - Employee responsibilities include: - Interviewing - Hiring and training employees - Planning, assigning and directing work - Appraising performance - Rewarding and disciplining employees - Addressing complaints - Resolving problems - Work with the Compliance Committee, Quality Council and Specialty Practices to identify key risk areas and develop risk assessments by practice. - Develop, create and execute an annual QA plan by specialty practice including identification and testing of key requirements based on key risk areas. - Meet travel requirements for completion of annual QA plan based on geographic location and survey schedule. - Perform follow-up/remediation testing if deemed necessary. - Track progress of annual QA plan and report QA results to customers in a timely manner. - Identify trends and best practices and recommend enhancements to processes or standards to support mitigation of risk and improvement of quality. - Track progress and remediation of Plan of Correction (POC) and Performance Improvement (PI) activities related to quality. - Adapt to specialty practice needs and promote evidence-based practice, cultural competency, and current clinical procedures. - Research and interpret standards to promote consistency of surveying and communication between QA team and practice resources. - Manage or perform additional compliance, operational or financial audits or projects at the direction of Senior Management. Coordinate with external vendors and 3rd parties as necessary. - Act as a member of related committees and participate in quality related projects or training throughout the organization. - Determine frequency, location, audit methodology and staffing levels required to execute QA plan(s). - Ensure objectivity & appropriate competence/skill of QA staff. - Develop and maintain a working knowledge of relevant regulations, laws, accreditation standards, policies and industry trends and understand their potential impact on BAYADA. - Prepare project plans, status reports, meeting minutes and coordinate tasks within expected timelines. - Identify personal learning needs and address them by actively pursuing opportunities to expand knowledge and skillset. - Manage workload and adhere to deadlines while providing exceptional customer service to service/support office personnel. - Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. - Perform related duties, or as required or requested by supervisor. Qualifications - Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability. - Four (4) year college degree. - RN designation preferred. - Five (5) to seven (7) years related experience. - Prior supervisory experience required. - Competent to read and interpret documents such as general business periodicals and professional journals. - Ability to work independently, motivate and be self-motivated, flexible, versatile and creative. - Possess problem solving and leadership skills and be able to foster interpersonal relationships. - Competent to write reports, business correspondence and procedure manuals. - Ability to effectively present information and respond to questions from groups of employees, managers, directors and clients. - Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form. - A wide degree of creativity, initiative and problem solving is expected. - Must be computer proficient; Microsoft Excel, Word, PowerPoint. Benefits - Base Salary: $110,000-$114,000 / year depending on qualifications. - Bonus Opportunity.
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