• Accountable for the end-to-end performance, restructuring, integration and optimisation of underperforming software businesses. • Responsible for operating a consolidated group of brands characterised by low growth, aged technology platforms, and high embedded payments monetisation potential. • Full P&L ownership across all brands within Pallas Epos Group. • Lead end-to-end acquisition integration lifecycle.

Role Description The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams. As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale. Responsibilities: - Deployment Enablement & Process Optimization - Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success. - Identify opportunities to streamline deployment workflows and improve client adoption outcomes. - Voice of Customer (VOC) Management - Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite. - Analyse trends in client experience to proactively surface risks, themes, and improvement opportunities. - Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues. - Issue Management & Resolution - Monitor, triage, and coordinate resolution of cross-client recurring and complex issues. - Document findings and incorporate learnings into scalable tools, processes, and playbooks. - Ensure visibility and tracking of issues through appropriate systems and workflows. - Cross-Functional Coordination - Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally. - Facilitate alignment on priorities, timelines, and solutions for client-impacting items. - Coordinate testing efforts and validation prior to production releases. - Project & Release Management - Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking. - Support release readiness activities, including testing coordination and stakeholder communication. - Training & Enablement - Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices. - Ensure teams are equipped to handle complex scenarios and evolving product capabilities. Qualifications - 3–6 years of experience in client deployment, client success operations, product operations, or similar roles. - Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred. Requirements - Strong project management skills, with experience using tools such as JIRA. - Demonstrated ability to manage and prioritize multiple workstreams and stakeholders. - Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements. - Excellent communication and collaboration skills across technical and non-technical audiences. - Process-oriented with a focus on scalability and continuous improvement. - Familiarity with client deployment processes, lifecycle management, and support models. - Experience with issue tracking, testing coordination, and release management practices. - Comfort working with tooling, documentation, and playbook development. - Ability to operate independently as an individual contributor in a fast-paced, global environment. - Strong attention to detail and commitment to delivering high-quality client outcomes. Benefits - Flexible and accommodating work environment. - Global commitment to diversity, equity, and inclusion. Company Description Circana is fueled by a passion for continuous learning and growth, seeking and sharing feedback freely, and celebrating victories in an inclusive environment.

• Responsible for leading a Manager of Account Management and a team of Strategic Account Executives • Develop and manage talent: Identify the skills and performance criteria necessary for success across a variety of roles and manage staff to meet and exceed these standards • Assist in creating career-building development plans for staff • Coach and mentor Strategic Account Executives and Manager of Account Management • Assist Vice President of Client Engagement in yearly strategic planning and execution of the plan • Strategize to develop ways to increase client satisfaction and preserve loyalty and market share • Embed AI tools into daily workflows • Establish AI-enhanced operating rhythms • Continuously evaluate emerging AI capabilities • Coach and upskill the Client Engagement team on effective, responsible use of AI tools • Conduct meetings with account teams and EBC firms to discuss BOB utilization, market updates, obstacles and dynamics • Ensure Client Engagement standards, methods, and procedures are followed • Evaluate team’s performance against KPI’s

Role Description We are looking for someone with a strong blend of business consulting skills and data analytics expertise who can bridge the gap between analytics strategy and measurable business outcomes. The ideal candidate will partner with cross-functional stakeholders to design, prioritize, and deliver analytics programs that drive operational and commercial impact. - Work on the latest applications of data science to solve complex business problems. - Work directly with client stakeholders to translate business problems into high-level analytics solution designs and business transformation initiatives. - Present analytical solutions to business audiences, highlighting the robustness of the solution and its potential business impact. - Lead end-to-end delivery of analytics programs, collaborating with client stakeholders and Tiger’s globally distributed teams. - Identify process gaps and redesign workflows to improve efficiency, decision-making, and operational effectiveness. - Drive cross-functional integration by connecting data flows, KPIs, and business processes across functions to enable unified reporting and enterprise-wide analytics adoption. - Facilitate use-case prioritization workshops with business and technology stakeholders and develop analytics roadmaps aligned with strategic priorities and resource constraints. - Define value frameworks, baseline metrics, and ROI measurement methodologies to quantify business impact and articulate the value delivered by analytics initiatives. - Serve as a trusted advisor to executive and VP-level stakeholders, driving alignment, change management, and adoption of analytics-driven decision making. - Establish governance mechanisms and performance dashboards to track program health, business outcomes, and realized value. - Participate in discussions with team members to select and apply relevant analytical techniques and create actionable business insights. - Responsible for making presentations to senior management, communicating results to business teams, and developing plans to operationalize analytics solutions. Qualifications - 15–18 years of professional work experience, with at least 12 years in data analytics, analytics consulting, or business transformation programs. - Ability to engage with executive and VP-level stakeholders to translate business problems into high-level analytics and transformation roadmaps. - Strong consulting, stakeholder management, and problem-solving skills with the ability to influence cross-functional teams. - Experience in program delivery, use-case prioritization, process improvement, and analytics roadmap development. - Strong project management and team management skills with the ability to work effectively with global teams. - Ability to quantify business impact and articulate ROI through executive-level storytelling and business cases. - Solid understanding of statistical and machine learning algorithms. - Strong SQL skills and hands-on experience with analytical tools such as R and Python, along with visualization tools like Qlik or Tableau. - Exposure to cloud platforms and big data systems such as Hadoop HDFS and Hive is a plus. - Ability to work closely with IT and Data Engineering teams to embed analytical outputs into business processes and operational workflows. - Graduate in Business Analytics, MBA, or equivalent work experience. Benefits - Significant career development opportunities exist as the company grows. - The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility. Company Description Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by leading market research firms, including Forrester and Gartner.