Jonas Software

• Define and execute product, market, and innovation strategy. • Lead the transformation to a product-led, AI-enabled operating model. • Establish strategic vision for next generation commercial construction solutions. • Own product portfolio prioritization and investment decisions. • Lead company’s AI transformation strategy. • Build and institutionalize a specification-driven product development process. • Develop deep understanding of commercial construction, HVAC, plumbing, electrical, mechanical, and field service industries. • Partner with Sales and Marketing on go-to-market strategy.

• Analyzing software requirements (Intellectual Horsepower; Learning on the Fly) • Writing unit tests (Problem Solving) • Identifying product impact and possible implementation options (Problem Solving) • Hands-on development in an agile environment (Functional/Technical Skills) • Testing and reviewing code for technical accuracy, standards, and functional compliance to the design (Intellectual Horsepower) • Performance and scalability improvement and refactoring of legacy code (Problem Solving; Learning on the Fly) • Working within deadlines in relation to product release timelines, and consistently completing assigned development tasks within required timeframes (Problem Solving) • Participation in training, teaching, and peer code reviews, providing comments and suggestions as appropriate (Intellectual Horsepower) • Daily reporting of development activities • Working with the team to define and agree upon estimates (Functional/Technical Skills) • Following defined software development processes and standards • Responsibly following planned and assigned task lists

• Prepare and maintain Regional Territory Plan, identifying key markets and targets within the given Region. • Identify business opportunities by a series of research, qualifying and discovery to establish prospects needs and key drivers. • Build Relationships in order to gain trust and position products as a solution sale that meets determined needs and goals. • Work alongside Application Consultants to provide tailored presentations that showcase product differentiators and meet the specific key drivers required to win the business and successfully close the sale. • Maintain existing client relationships by offering continued guidance, recommendations and best practices based on Industry expertise. • Stay up to date with Industry trends, market activities and competitor products. • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Maintain a clean and accurate pipeline in Salesforce.com for weekly review with Vice President of Sales. • Set proper expectations with prospects regarding solutions, installation/training procedures and product support. • Follow company policy with regards to pre-configurations, proposal generation and contract matters. • Working with Vice President of Sales, manage expenses relating to sales in a responsible way, minimizing unnecessary expenses and maximizing territory profitability. • Perform other duties as assigned.

• Report to the VP Sales and be responsible for selling Bookassist BE and solutions • Generate new business through direct selling to hotel leads • Attend trade shows and events, cold calling, conducting sales campaigns • Ensure all agreed sales targets are met or exceeded • Provide a steady supply of qualified leads under pre-defined criteria • Qualify, develop, and manage leads through to demo stage • Attend training to develop relevant knowledge, techniques, and skills • Perform duties related to the promotion, sales, and delivery of Bookassist’s products.

• Work embedded within our core engineering team, rotating across data development, full-stack application development, and DevOps/cloud infrastructure • Write production-quality code, contribute to live systems, and own real deliverables from day one • Assist in designing, building, and maintaining data pipelines and ETL/ELT workflows • Write and optimize SQL queries across relational and cloud-native databases (PostgreSQL, AthenaDB) • Collaborate with data and product teams to understand reporting and analytics requirements • Contribute to the development of responsive web applications using Angular and/or ReactJS • Build and integrate RESTful APIs using TypeScript and Java back-end services • Work with MongoDB and PostgreSQL for application data persistence and retrieval • Support the provisioning, configuration, and monitoring of AWS infrastructure components • Assist in building and maintaining CI/CD pipelines to automate testing and deployments • Help monitor application health, investigate alerts, and assist in root-cause analysis.

• Accountable for the end-to-end performance, restructuring, integration and optimisation of underperforming software businesses. • Responsible for operating a consolidated group of brands characterised by low growth, aged technology platforms, and high embedded payments monetisation potential. • Full P&L ownership across all brands within Pallas Epos Group. • Lead end-to-end acquisition integration lifecycle.

• Answer and troubleshoot calls from all customer queues • Creates trouble tickets and documents resolution steps in the support ticket • Assist property personnel and fellow employees with technical support/product information issues in a professional, courteous and timely manner • Assist with installing and configuring various software interfaces with property staff and/or assist their vendors as needed • Maintain detailed and up-to-date notes on all customer tickets and assigned in-house projects, as well as accurately accounting for all time spent on customer tickets and assigned in-house projects • Have a working knowledge of all Jonas Chorum products and voluntarily seek additional training and information on unfamiliar subjects • Act as liaison between Jonas Chorum and property staff • Maintain willingness and ability to work any and all shifts as posted on the schedule. • Promote Jonas Chorum software and its products and employees to co-workers and the general public • Answers technical support related questions and resolves technical problems using in-house computers, company software, in-house knowledge base, and third party connection software • Determines if trouble ticket is billable or non-billable based on company policies and procedures • Seek assistance from Tier 2 and Tier 3 technicians through instant messaging and email services • Escalate issues by communicating escalation need through supervisor on duty and or next level of support in a timely manner to ensure expedient and complete solutions for Jonas Chorum customers • In addition to issues received directly from customer via the phone queues, technicians will receive assignments from supervisor on duty • Other tasks as assigned by Jonas Chorum management

• Oversee and drive multiple client projects from initiation to launch, ensuring timely, high-quality delivery and client satisfaction • Work collaboratively with cross-functional teams • Define and confirm project goals, scope, and objectives in collaboration with clients and internal stakeholders • Lead client communications and meetings throughout all phases of the project lifecycle • Set and manage client expectations regarding timelines, deliverables, approvals, and milestones • Provide consultation and guidance on best practices for implementation and system adoption • Coordinate and collaborate with cross-functional teams to achieve project objectives • Develop, track, and adjust project plans and schedules • Manage multiple projects concurrently across various product lines or service areas • Identify and communicate potential opportunities for account growth or additional services • Regularly report on project progress, key milestones, risks, and performance metrics to stakeholders • Maintain accurate and up-to-date project documentation, status reports, and onboarding materials

• Key focus on lead generation and reporting against target. • Executing effective lead generation campaigns to deliver the leads required to meet the annual sales target. • Responsible for weekly, monthly and ¼ reporting. • Develop strategies and tactics to drive leads and customer engagement/retention. • Develop and deploy successful marketing campaigns and own their implementation from idea to execution. • Experiment and measure with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis. • Continual improvement and learning into new lead generation activities. • Manage marketing team members day to day and assisting with the campaigns they are working to deliver. • Support integrated campaigns and communication activities. • Managing performance: ability to track/monitor project process against plan.

• Define, track, and consistently meet or exceed key performance indicators (KPIs) for the support organization, including First Contact Resolution (FCR), Customer Satisfaction (CSAT), and average resolution time (ART). • Develop, coach, and mentor a high-performing support team, fostering a culture of urgency, accountability, and deep product knowledge across all PrestoSports offerings, and creating clear pathways for career growth and professional development. • Design, deploy, and continuously optimize AI-driven support solutions (such as Intercom/Fin) to automate tier-one responses, enhance self-service discovery, and improve agent efficiency without compromising personalized client care. • Oversee and optimize the support technology stack, with primary focus on leveraging Salesforce Service Cloud for case management, reporting, and knowledge base integration, and utilizing Jira for seamless escalation and bug tracking with Development. • Manage and optimize workflows between automated AI conversational agents and live support tiers, ensuring seamless ticket escalation, accurate context handoff, and a frictionless client experience. • Establish performance baselines and KPIs for AI support tools, tracking metrics such as AI resolution rate, deflection accuracy, and customer sentiment during AI interactions. • Manage communication during critical incidents and outages, coordinating resources and providing timely, clear updates to both internal stakeholders and external clients. • Investigate and champion the integration of emerging AI and machine learning tools to enhance self-service options, automate tier-one response, and improve agent efficiency without compromising personalized client care. • Analyze support data and trends to identify root causes of client issues, translating insights into actionable recommendations for the Product and Engineering teams to reduce future support volume. • Ensure the creation and maintenance of a comprehensive, high-quality knowledge base and self-service portal tailored to the unique needs of Sports Information Directors and athletic administrators. • Manage the support budget, including staffing, tooling, and training resources, ensuring cost-effective service delivery.