• Lead, coach, and develop a high‑performing team of diverse, customer-centric, and integrated regional team of Treatment Site Leads (TSLs) to deliver operational support across all assigned treatment sites in their region. • Oversee execution of treatment site onboarding and readiness activities, ensuring TSLs deliver process-focused education using approved resources. • Establish and reinforce a high standard of operational excellence across the region by monitoring field execution. • Drive seamless collaboration between Treatment Site Leads and cross-functional oncology field teams. • Serve as the primary regional escalation point for treatment-site operational challenges. • Translate national treatment-site strategy and priorities into clear regional execution plans. • Maintain a deep understanding of the operational requirements associated with individualized neoantigen therapy. • Analyze regional performance and site readiness metrics to inform coaching, resource allocation, and continuous improvement opportunities. • Foster a culture of accountability, learning, collaboration, and operational excellence across the TSL team.

• Accountable for the end-to-end performance, restructuring, integration and optimisation of underperforming software businesses. • Responsible for operating a consolidated group of brands characterised by low growth, aged technology platforms, and high embedded payments monetisation potential. • Full P&L ownership across all brands within Pallas Epos Group. • Lead end-to-end acquisition integration lifecycle.

Role Description The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams. As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale. Responsibilities: - Deployment Enablement & Process Optimization - Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success. - Identify opportunities to streamline deployment workflows and improve client adoption outcomes. - Voice of Customer (VOC) Management - Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite. - Analyse trends in client experience to proactively surface risks, themes, and improvement opportunities. - Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues. - Issue Management & Resolution - Monitor, triage, and coordinate resolution of cross-client recurring and complex issues. - Document findings and incorporate learnings into scalable tools, processes, and playbooks. - Ensure visibility and tracking of issues through appropriate systems and workflows. - Cross-Functional Coordination - Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally. - Facilitate alignment on priorities, timelines, and solutions for client-impacting items. - Coordinate testing efforts and validation prior to production releases. - Project & Release Management - Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking. - Support release readiness activities, including testing coordination and stakeholder communication. - Training & Enablement - Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices. - Ensure teams are equipped to handle complex scenarios and evolving product capabilities. Qualifications - 3–6 years of experience in client deployment, client success operations, product operations, or similar roles. - Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred. Requirements - Strong project management skills, with experience using tools such as JIRA. - Demonstrated ability to manage and prioritize multiple workstreams and stakeholders. - Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements. - Excellent communication and collaboration skills across technical and non-technical audiences. - Process-oriented with a focus on scalability and continuous improvement. - Familiarity with client deployment processes, lifecycle management, and support models. - Experience with issue tracking, testing coordination, and release management practices. - Comfort working with tooling, documentation, and playbook development. - Ability to operate independently as an individual contributor in a fast-paced, global environment. - Strong attention to detail and commitment to delivering high-quality client outcomes. Benefits - Flexible and accommodating work environment. - Global commitment to diversity, equity, and inclusion. Company Description Circana is fueled by a passion for continuous learning and growth, seeking and sharing feedback freely, and celebrating victories in an inclusive environment.

• Responsible for leading a Manager of Account Management and a team of Strategic Account Executives • Develop and manage talent: Identify the skills and performance criteria necessary for success across a variety of roles and manage staff to meet and exceed these standards • Assist in creating career-building development plans for staff • Coach and mentor Strategic Account Executives and Manager of Account Management • Assist Vice President of Client Engagement in yearly strategic planning and execution of the plan • Strategize to develop ways to increase client satisfaction and preserve loyalty and market share • Embed AI tools into daily workflows • Establish AI-enhanced operating rhythms • Continuously evaluate emerging AI capabilities • Coach and upskill the Client Engagement team on effective, responsible use of AI tools • Conduct meetings with account teams and EBC firms to discuss BOB utilization, market updates, obstacles and dynamics • Ensure Client Engagement standards, methods, and procedures are followed • Evaluate team’s performance against KPI’s