• Manage assigned client accounts within a defined scope, exercising judgment in prioritizing client needs and deliverables • Manage day-to-day activities for assigned client accounts with increasing autonomy • Communicate respectfully and effectively while independently managing and resolving client escalations • Prioritize timely and effective responses to client and internal requests while continuously incorporating feedback and coaching • Lead the assigned Point-of-Delivery (POD) by facilitating meetings • Partner with senior Client Success Executives to support client satisfaction, retention, and performance outcomes • Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities • Prepare for and participate in client meetings, performance reviews, and follow-up activities • Collaborate cross-functionally to align internal teams with client goals and expectations • Maintain accurate and up-to-date documentation of client strategies, risks, and action plans • Participate in onboarding and implementation activities for new client engagements • Develop healthcare revenue cycle, compliance, and industry knowledge through training and on-the-job experience

Role Description As a Customer Success Manager – Federal Solutions, your mission is to amplify the impact of Cellebrite’s products and services for our customers, knowing that each case closed brings communities closer to safety. Through proactive engagement and deep domain expertise, we empower customers to navigate the evolving digital forensics landscape with confidence and agility. We measure our success by our customers’ ability to accelerate justice outcomes, reflected in increased customer satisfaction (NPS), loyalty (GRR), and revenue growth (NRR). Responsibilities - Main Point of Contact Post-Sale: Serve as the primary post-sale point of contact for assigned accounts building strong relationships with executive, operational and investigative stakeholders. Conduct strategic business reviews and align Cellebrite solutions with mission objectives, outcomes and evolving operational requirements. - Customer Adoption and Success: Lead onboarding, adoption and enablement initiatives to accelerate customer value realization and increase solution utilization. Monitor customer health, engagement and usage trends to proactively identify risks, drive success plans and improve operational effectiveness. - Retention and Growth: Drive customer retention, renewals and long-term success through proactive engagement and demonstrated business value. Partner with sales teams to identify growth opportunities, develop account strategies, and forecast renewal and expansion outcomes. - Internal Collaboration: Work closely with cross-functional teams, including Sales, SE’s, R&D, Product, and Technical Customer Support (TCS), to address customer feedback and needs. - Customer Communication: Act as the voice of the customer by sharing feedback requirements and market insights with internal stakeholders. Develop a deep understanding of federal law enforcement intelligence, defense and investigative environments to effectively support customer missions. - Whitespace/Greenfields Discovery: Identify opportunities within accounts to introduce additional solutions, supporting growth within existing customer bases. - CSQL Generation: Recognize and develop Customer Success Qualified Leads (CSQL) to feed potential growth back into the Sales pipeline. - Digital Intelligence Workshop: Lead workshops designed to deepen customer understanding and usage of digital intelligence capabilities. - Forums, Public Speaking, and Conference Booth Attendance (Case-by-case): Represent Cellebrite in relevant forums, conferences, and public events to promote thought leadership and connect with the customer community. Qualifications - 3–5 years’ experience in Customer Success / other Customer-Facing roles - Must be US Citizen with Active Government Clearance or ability to obtain a clearance. - Experience working in a global environment - Experience with supporting federal law enforcement, intelligence, defense or homeland security agencies. - Familiarity with digital forensics, digital intelligence, cyber security and investigative technologies. - Experience with CRM platforms such as Salesforce and customer success platforms such as Gainsight. - Critical Thinking, Data-informed decision making, prioritization, problem solving, storytelling - Effective Communication, Influence & Stakeholder Alignment, Leading through change - Prioritization and Focus, Self-Awareness, Systems Thinking, Excellent communication skills, both written and oral - This is a Remote position, Travel Conus/Oconus expectation may be up to 50% Company Description Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered portfolio enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities.

This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure strong outcomes across the customer lifecycle. What you will do - Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes - Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy - Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value - Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance - Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat - Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals - Represent the voice of the customer internally to help inform sales processes and product development What we are looking for - Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships - Relevant experience in media/digital agencies is a plus - Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat - Ability to work independently, manage priorities, and make sound decisions for your assigned accounts - Ability to explain complex concepts clearly and translate data into practical insights - Strong written and spoken communication skills - Willingness to travel for customer meetings, conferences, and industry events when needed Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together: https://www.smartly.io/careers #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

• Main Point of Contact (POC) for assigned protocols • Responsible for project management of the assigned studies • Accountable for performance for assigned protocols • Reviews Monitoring Visits Reports and escalates performance issues • Performs Quality control visits as required • Leads local study teams to high performance • Responsible for creating and executing a local risk management plan • Ensures compliance with CTMS, eTMF and other key systems • Collaborates internally with HQ functions