EMS Management & Consultants, Inc.

• The Revenue Cycle Specialist is responsible for reviewing and processing claims in various stages of the revenue cycle in a timely and compliant manner • Monitor overall client performance, identify potential loss or delay in revenue to ensure maximized reimbursement for assigned clients • Initiate timely and proactive communication to payers to identify deficiencies and provide appropriate feedback to operational staff in order to resolve and prevent issues • Prioritize, process, and delegate correspondence, rejections, denials, appeals, static claims, and all other follow up on claims in accordance with compliance standards and payer and client specifications • Work independently to define problems, identify causes, and initiate steps necessary for resolution in a timely manner • Regularly meet, and effectively communicate with, Supervisor Claims Management, onshore and/or offshore team members to ensure highest level of reimbursement is achieved • Holistically approach client performance by utilizing big picture analysis, critical and lean thinking, innovation, curiosity, tenacity, and consistent and timely follow though • Monitor and measure client performance outcomes in comparison to client commitments; identify barriers, seek and suggest solutions when desired outcomes are not achieved • Stay abreast of industry changes and regulations to ensure adherence and proactive preparedness • Exhibit strong customer service skills to build and maintain internal and external relationships in order to best address client needs.

• Manage assigned client accounts within a defined scope, exercising judgment in prioritizing client needs and deliverables • Manage day-to-day activities for assigned client accounts with increasing autonomy • Communicate respectfully and effectively while independently managing and resolving client escalations • Prioritize timely and effective responses to client and internal requests while continuously incorporating feedback and coaching • Lead the assigned Point-of-Delivery (POD) by facilitating meetings • Partner with senior Client Success Executives to support client satisfaction, retention, and performance outcomes • Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities • Prepare for and participate in client meetings, performance reviews, and follow-up activities • Collaborate cross-functionally to align internal teams with client goals and expectations • Maintain accurate and up-to-date documentation of client strategies, risks, and action plans • Participate in onboarding and implementation activities for new client engagements • Develop healthcare revenue cycle, compliance, and industry knowledge through training and on-the-job experience

• Owns and manages the end-to-end performance management process, including coaching managers on performance management, documentation, and tracking. • Serves as the central owner of all Employee Relations matters, including investigations, policy violations, and workplace concerns. • Conducts prompt, thorough, and impartial investigations, ensuring appropriate documentation and defensible outcomes. • Advises managers on employee performance issues, risk mitigation, and appropriate actions. • Develops and delivers guidance and training to strengthen performance management practices and documentation. • Ensures consistent application of policies and practices across the organization. • Identifies trends in performance management and ER matters and recommends proactive solutions. • Provides operational oversight and support across HR Operations functions, including Payroll, Benefits, Compensation, HRIS, and HR Compliance, partnering with internal team members and external vendors to support effective service delivery and issue resolution. • Ensures HR operational processes are accurate, efficient, and scalable. • Partners with HRBPs and HR leadership to ensure alignment and effective execution of people practices. • Performs other duties as assigned.

• Manage assigned client accounts within a defined scope • Communicate respectfully and effectively while managing and resolving client escalations • Prioritize timely and effective responses to client and internal requests • Lead the assigned Point-of-Delivery (POD) by facilitating meetings and prioritizing tasks • Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities

• Reconcile all payments received to payments posted • Establish website access to obtain payment remittances • Generate client specific reporting monthly and as needed • Conduct a high level of payment research daily • Provide client specific instructions on payment posting requirements to the Payment Posting Teams • Identify root cause of missing remittance and establish best practices to prevent future misses • Quality audit payment posting and provide feedback when required • Respond to customer email and phone inquiries in a prompt and professional manner • Create and send client specific reports via secured FTP, internal automation and email transmission • Continuous inner and external team collaboration and support to ensure client specific deadlines and accuracy requirements are achieved or exceeded • Coordinate training needs with direct manager to ensure optimal productivity • Maintain continuous focus on improving processes

• Serve as a dynamic change agent and lead business process improvements and cross functional projects • Provide sustained improvement to critical operational processes • Manage multiple complex, high-priority projects within the project portfolio • Manage project budgets, including vendor contracts • Build and manage detailed project plans with clear ownership and deadlines • Manage stakeholder engagement and keep all interested parties informed of project progress, risks, and delays • Drive continuous improvement initiatives for the PMO • Coach and mentor junior team members and help foster their professional development

• The Director of Client Success is a leadership role responsible for client satisfaction, retention, renewal, and revenue growth across a portfolio of strategic clients. • This role leads, coaches, and develops a team of Client Success Executives to ensure consistent, high-impact execution of holistic revenue cycle management (RCM) strategies. • The Director serves as a strategic advisor to clients and an internal business leader, leveraging analytics, operational insight, and industry expertise to optimize performance, mitigate risk, and drive long-term, scalable client and company success. • Lead and develop a high-performing Client Success Executive (CSE) team through clear expectations, coaching, accountability, and performance management. • Establish and oversee standardized client success strategies, operating rhythms, and performance metrics that drive retention, renewal, and growth. • Ensure consistent, best-in-class execution of holistic revenue cycle management across all assigned clients. • Act as executive sponsor and primary escalation point for complex or high-risk client relationships. • Partner with Client Success Executives to develop and execute client-specific operational, financial, and growth plans aligned to client goals and contractual commitments. • Drive value-creating insights and recommendations using analytics, operational performance data, and industry trends. • Maintain strong executive-level client relationships built on trust, transparency, and measurable outcomes. • Lead quarterly business reviews and executive-level discussions, ensuring clear articulation of performance, risks, and opportunities. • Proactively identify, assess, and mitigate client and operational risk through structured review mechanisms, escalation protocols, and corrective action planning. • Collaborate with Sales, Marketing, Revenue Cycle, Project Management (PMO), Analytics, and Executive Leadership to deliver a cohesive, forward-looking client experience. • Coach, mentor, and inspire team members while holding them accountable for outcomes. • Perform other duties as assigned.

• Project Manager I primary responsibilities include the successful coordination and completion of projects on time, within budget, and within scope. • This position will oversee all aspects of assigned projects, while coordinating with internal resources/departments, vendors/third parties, and/or clients, in order to ensure project success. • The project manager will also interface with project stakeholders and contributors across multiple lines of business to define project requirements, scope, and drive successful outcomes. • The position will have an overall goal of improving processes & standardization with an emphasis on leveraging technology and lean operational processes through innovation. • Work with cross functional teams to define and document process improvement goals and initiatives. • Assist in the definition of project scope and objectives, involving all relevant team members and stakeholders and ensuring technical feasibility. • Set deadlines, assign responsibilities, and monitor and summarize progress of projects. • Assess and procure resource availability and allocation. • Develop detailed project plans to monitor and track progress. • Measure, track, and report project progress and milestones and provide status reports to management and process owners. • Manage and communicate changes to project scope, project schedule, and project costs using appropriate verification techniques, forms, and processes. • Establish, manage, and maintain the relationship with the client (internal or external), all stakeholders and project team members, and third parties/vendors. • Perform risk management to minimize project risks. • Create and maintain project documentation. • Delegate project tasks based on project team members’ individual strengths, skill sets, and experience levels. • Partner with process owners to ensure proper documentation of project-related processes are in place or established. • Ensure successful completion of all project-related tasks. • Ensure that QA, regression testing, and UAT (user acceptance testing) are planned and executed as required to meet expectations. • Act as a liaison or support collaborations with clients or vendors to resolve any project issues. • Support the EMS|MC PMO by ensuring understanding, commitment, and application among all strategic decision makers for the successful application of best practice project management, problem solving, and Lean implementation tools and methodologies. • Ensures consistency with corporate goals, direction, policies, and guidelines. • Lead, coach, and motivate process owners and project team members on a positive basis while regularly communicating clear expectations to ensure project success.

• Independently manages a portfolio of healthcare clients, driving client satisfaction, retention, and financial performance. • Manage a balanced portfolio of assigned client accounts with varying service scopes, strategic priorities, and engagement requirements. • Proactively identify risks, trends, and opportunities within assigned client accounts. • Act as a resource to peers by sharing knowledge, best practices, and guidance. • Demonstrate proactive account management by identifying data-driven trends through client reporting and ensuring follow-through on action plans. • Lead client meetings, presentations, and business reviews by setting agendas, presenting performance insights, facilitating discussion, and driving alignment on action plans and next steps.

• Answer and resolve or route Client Relations phone calls in an efficient and timely manner. • Answer and resolve or route Client Relations emails from clients and internal staff in an efficient and timely manner. • Detect caller patterns/trends and provide appropriate feedback to Client Relations leadership in order to reduce or prevent future problems. • Identify and communicate call and email trends and present data to Client Relations team for use in Client Business Reviews and internal schedule management. • Work closely with Client Relations leadership to design processes and recommend improvements for better team support and improvement of the client experience. • Facilitate timely communication and follow-up. • Lead and participate in various projects as needed. • Calling efforts for items that need to be addressed with clients quickly. • Documenting requests for audits or other similar requests. • Collaborating with Strategic Account Managers as needed when issues arise. • Generating regularly scheduled or ad-hoc reports as needed. • Assist Client Relations leadership with schedule management. • Serve as primary account manager in emergency and/or unexpected situations, such as inclement weather. • Project manage the company wind-down process. • Conduct all job tasks, duties, phone calls, and interactions with in accordance with company policies and applicable government regulations. • Consistently support and demonstrate the company mission and values. • Provide backup support to other departments as directed. • Completion of and/or involvement with special projects. • Participation in relevant meetings and company-sponsored events. • Provides coaching and training to Client Relations backup/support sta? members. • Work with designated accounts and provide account insights and recommendations to maximize performance. • Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.