Role Description We are seeking a hands-on, execution-driven Solutions Engineer to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform. This role is ideal for someone who thrives on personal ownership of customer success driving projects from demo to adoption, solving technical challenges directly, and ensuring customers realize maximum value from our platform. You won’t just advise; you’ll roll up your sleeves, configure, troubleshoot, and deliver. You will work closely with sales and solution engineering teams, but you are the primary technical owner for your accounts, accountable for successful onboarding, seamless integrations, and continuous improvement. What You’ll Do: - Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes. - Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting. - Design and implement alerting and monitoring policies aligned to SLAs/SLOs. - Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks. - Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success. - Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities. - Run QBRs and proactively deliver improvement plans, not just recommendations. - Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision. - Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation. - Collaborate with sales engineers to design solutions and ensure requirements are fully addressed. - Deliver platform demos that clearly showcase execution-ready solutions. - Takes on additional responsibilities and projects as needed to support the success of the team and organization. Qualifications - 3 years minimum, 5+ years preferred in a Solutions Engineering, TAM, Post-Sales, Pre-Sales, or Technical Support role. - Relevant experience working at a SaaS company is required. - Proven track record of owning enterprise customer outcomes end-to-end, not just advising. - Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice). - Background in monitoring, alerting, AIOps, and workflow automation. Requirements - ITIL process knowledge (incident, change, problem). - Hands-on experience with alerting/monitoring concepts and event correlation. - APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred). - Familiarity with enterprise integrations and multi-tenant SaaS delivery. Soft Skills - Execution mindset — you take ownership and deliver results. - Strong communicator with executive presence and customer-facing confidence. - Skilled at leading customer workshops, demos, and training sessions. - Comfortable managing multiple enterprise accounts with accountability for success. Benefits - Room to grow at a high-growth company. - An environment that celebrates ideas and innovation. - Your work will have a tangible impact. - Flexible time off. - Fun events at cool locations. - Employee referral bonuses to encourage the addition of great new people to the team.

Role Description Gallagher Affinity is looking for a Solutions Architect to help shape and deliver technology solutions across some of our most important strategic initiatives. Reporting to the GGB Americas CTO, the team handles platform selection, app rationalization, AI solution planning, divisional data strategies, and will assist divisional IT, as needed, on technical solutions. In this role, you will take high-level business ideas and transform them into practical, scalable technology solutions. You will work across business and technology teams to design solutions that are aligned to enterprise standards and built for long-term success. This is a highly visible role that sits at the center of business strategy, architecture, and delivery, offering the opportunity to make a direct impact on large-scale transformation efforts. This role can be fully remote/virtual/work from home and you can be based anywhere in the US. How you'll make an impact - Design and Deliver Solutions - Lead the architecture and solution design for complex initiatives across the business - Turn business needs into clear, actionable technology designs and roadmaps - Support major initiatives such as system integrations, platform modernization, and application consolidation - Identify opportunities to simplify and standardize technology platforms - Partner with the Business - Work closely with business stakeholders to understand priorities and translate them into technology solutions - Act as a trusted advisor on solution approaches, platform decisions, and vendor selection - Help guide the technology direction for key transformation initiatives - Ensure Alignment and Governance - Present solutions in architecture and design review forums to ensure alignment with enterprise standards - Ensure solutions meet requirements for security, data governance, integration, and scalability - Partner with enterprise architecture teams to maintain consistency across the organization - Collaborate Across Teams - Work closely with engineering, product, data, and infrastructure teams to bring solutions to life - Partner with external consulting and delivery teams to support execution - Align with architects across the organization to drive shared capabilities and standards - Drive Innovation - Evaluate new technologies and identify where they can create value for the business - Lead proof-of-concept efforts to test new ideas and capabilities - Promote modern architecture approaches, including cloud-based and integration-first designs Qualifications - 10+ years of experience in solution architecture, software development, or enterprise systems - Strong understanding of system design, integrations, and cloud-based technologies - Experience leading complex, cross-functional initiatives - Proven ability to operate effectively in a matrixed environment and collaborate across business and technology functions - Strong written and verbal communication skills, with the ability to communicate delivery status, risks, and recommendations to senior leadership, executive stakeholders, and technical teams Requirements - Experience with Salesforce platforms or similar enterprise systems - Experience with .NET, PHP, SQL - Experience with AI-enabled engineering tools and platforms such as Microsoft Copilot, Claude, or ChatGPT, and the ability to apply them effectively within software delivery practices - Experience in insurance, financial services, healthcare, or other regulated industries - Familiarity with compliance, security, data protection, and audit considerations relevant to enterprise technology delivery - Experience supporting system integrations or business acquisitions - Familiarity with enterprise architecture governance processes and structured design review boards Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description Kubex is on a mission to enable autonomous, AI-driven management of cloud infrastructure resources across Kubernetes, IaaS, and GPU-backed environments. As AI inference workloads increasingly run at scale on Kubernetes, Kubex is expanding its capabilities in GPU sharing, vLLM optimization, MIG automation, and cross-provider GPU cost management. We are looking for a Senior Solutions Architect with a strong technical evangelism streak to work in close partnership with our CTO in the field. This is a hands-on role with broad scope across existing customers, active sales engagements, and partner relationships. The right candidate combines deep Kubernetes expertise with real, production-level exposure to AI workloads and the ability to hold peer-level technical conversations with MLOps, AI Platform, and AI Infrastructure engineers who go deep on GPU infrastructure, inference serving, and the operational challenges of running AI workloads at scale. This is not a role for someone who wants to stay at the surface. You will be the most senior technical voice in many of the engagements you lead, and the quality of your field work will directly shape how customers experience Kubex and how our product evolves. Travel will be required. Key Responsibilities - Own and lead high-stakes customer engagements from initial architecture reviews and workshops through to production adoption, working closely alongside the CTO on the accounts and opportunities that matter most. - Scope covers existing customers, active sales cycles, and partner relationships across the full range of Kubex capabilities. - Go deep with MLOps, AI Platform, and AI Infrastructure engineering teams on the real challenges of running GPU-accelerated workloads in Kubernetes. - Engage in credible, peer-level conversations on GPU sharing strategies, inference serving frameworks like vLLM, TRT-LLM, and NIM, inference optimization trade-offs, and how Kubex's agentic and human-in-the-loop automation fits into their stack. - Work closely with Sales, Business Development, and Customer Success to shape and progress engagements. - Bring structured field insight back to Product and Engineering to influence roadmap direction. - Carry Kubex's technical voice into the communities that matter: KubeCon, Kubernetes User Groups, and MLOps and AI Platform forums. - Contribute to technical content including blogs, solution briefs, reference architectures, webinars, and conference talks. - Contribute to go-to-market strategy and product positioning, particularly as Kubex expands its AI and GPU optimization capabilities. - Help translate complex technical capabilities into messaging that resonates with both technical buyers and business stakeholders. Qualifications - 7+ years in a highly technical, hands-on role, with significant time spent in senior customer-facing positions such as Solutions Architect, Senior Pre-Sales Engineer, or Senior SE. - Deep, proven expertise with Kubernetes in production environments including architecture, resource management at scale (HPA, VPA, quotas, admission controllers, Karpenter), and deployment across major cloud platforms (AWS/EKS, Azure/AKS, GCP/GKE) and on-prem distributions including OpenShift and Rancher. - Hands-on exposure to GPU-accelerated workloads in Kubernetes, particularly inference. - Working knowledge of GPU sharing and partitioning approaches such as MIG, MPS, & time slicing, and how these are scheduled and managed in real clusters. - Practical familiarity with LLM inference serving frameworks. vLLM experience is strongly preferred; exposure to TRT-LLM, NVIDIA NIM, or SGLang is a plus. - Enough depth on inference optimization trade-offs, covering areas like KV cache, quantization, and parallelism, to engage credibly with customers who work in these details every day. - Familiarity with GPU observability and performance monitoring for AI workloads in Kubernetes, through tools such as Prometheus, OpenTelemetry, or vendor-specific telemetry. - Strong communication skills across audiences, with the ability to move comfortably between executive conversations and deep engineering sessions. - Background in technical community engagement, content creation, or developer advocacy is important given the evangelism dimension of this role. - Solid grounding in DevOps practices, CI/CD pipelines, FinOps, cloud-native infrastructure automation, and API integrations. Preferred Qualifications - Hands-on experience with vLLM or a comparable inference server in a production setting, including benchmarking and tuning for real workload requirements. - Experience with KAI scheduler, NVIDIA run:ai, or similar GPU-aware scheduling solutions. - Awareness of the broader accelerator landscape beyond NVIDIA, including AMD, TPUs, and custom silicon, and how workload requirements map to different chip types. - Kubernetes certifications such as CKA, CKAD, or CKS. - Prior experience in a startup or high-growth SaaS environment, particularly in infrastructure, DevOps, AI, or observability. - Exposure to resource optimization problems: bin-packing, scheduling trade-offs, or infrastructure cost management at scale. Benefits - Competitive compensation, equity, and benefits in a remote-first culture that measures impact over activity. - Kubex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description We are seeking a seasoned Zuora Billing & Revenue Solutions Architect for a full-time contract role supporting an already live Zuora environment. This role is focused on safely expanding platform capabilities, optimizing existing Zuora implementations, resolving complex production issues, and bridging technical teams with Finance and Controllership stakeholders. The ideal consultant has deep hands-on experience across Zuora Billing and Zuora Revenue, strong understanding of revenue recognition processes, and the ability to communicate complex technical issues clearly to non-technical Finance stakeholders. Enterprise experience strongly preferred. Key Responsibilities - Own architecture, configuration, optimization, and advanced troubleshooting across live Zuora Billing and Zuora Revenue environments. - Design, configure, and deploy new pricing models, product catalogs, and revenue rules without disrupting existing production operations. - Serve as a senior escalation point for complex billing, rating, revenue recognition, integration, and system architecture issues. - Translate Finance and Controllership requirements, including ASC 606, IFRS 15, and month-end close policies, into practical Zuora configurations. - Ensure reliable data flow and integration between Zuora and enterprise systems such as CRM, ERP, and financial platforms. - Troubleshoot advanced issues involving APIs, middleware, billing logic, revenue processes, and enterprise integrations. - Partner with technical teams and Finance stakeholders to support scalable, production-safe Zuora platform evolution. Qualifications - 3+ years of relevant experience in a mid-level systems administration, billing systems, or financial systems support role. - Hands-on Zuora Administration experience. - Familiarity with the Zuora UI. - General billing knowledge. - Ability to understand business requirements and accurately implement approved configuration changes within Zuora. - Experience supporting configuration, administrative, or operational changes in business systems. - Strong communication and interpersonal skills. - Strong critical thinking skills. - Enterprise experience strongly preferred. Requirements - Experience with Zuora Revenue / RevPro. - Experience supporting product catalog changes. - Experience supporting invoice or credit memo template releases. - Experience deploying workflows to Production. - Experience supporting audit requests or change-control processes. - Experience working with Finance, Sales, Product, or Engineering stakeholders. Benefits - Remote contract role. - Open to candidates in LATAM and the United States. - Full-time allocation, 40 hours per week. - Expected engagement through March 31, 2027.