Role Description We are seeking a seasoned Zuora Billing & Revenue Solutions Architect for a full-time contract role supporting an already live Zuora environment. This role is focused on safely expanding platform capabilities, optimizing existing Zuora implementations, resolving complex production issues, and bridging technical teams with Finance and Controllership stakeholders. The ideal consultant has deep hands-on experience across Zuora Billing and Zuora Revenue, strong understanding of revenue recognition processes, and the ability to communicate complex technical issues clearly to non-technical Finance stakeholders. Enterprise experience strongly preferred. Key Responsibilities - Own architecture, configuration, optimization, and advanced troubleshooting across live Zuora Billing and Zuora Revenue environments. - Design, configure, and deploy new pricing models, product catalogs, and revenue rules without disrupting existing production operations. - Serve as a senior escalation point for complex billing, rating, revenue recognition, integration, and system architecture issues. - Translate Finance and Controllership requirements, including ASC 606, IFRS 15, and month-end close policies, into practical Zuora configurations. - Ensure reliable data flow and integration between Zuora and enterprise systems such as CRM, ERP, and financial platforms. - Troubleshoot advanced issues involving APIs, middleware, billing logic, revenue processes, and enterprise integrations. - Partner with technical teams and Finance stakeholders to support scalable, production-safe Zuora platform evolution. Qualifications - 3+ years of relevant experience in a mid-level systems administration, billing systems, or financial systems support role. - Hands-on Zuora Administration experience. - Familiarity with the Zuora UI. - General billing knowledge. - Ability to understand business requirements and accurately implement approved configuration changes within Zuora. - Experience supporting configuration, administrative, or operational changes in business systems. - Strong communication and interpersonal skills. - Strong critical thinking skills. - Enterprise experience strongly preferred. Requirements - Experience with Zuora Revenue / RevPro. - Experience supporting product catalog changes. - Experience supporting invoice or credit memo template releases. - Experience deploying workflows to Production. - Experience supporting audit requests or change-control processes. - Experience working with Finance, Sales, Product, or Engineering stakeholders. Benefits - Remote contract role. - Open to candidates in LATAM and the United States. - Full-time allocation, 40 hours per week. - Expected engagement through March 31, 2027.

Join our Team About this Opportunity We are excited to present a dynamic opportunity for a Solution Architect - Inventory to join our Core Commerce & Orchestration unit in MEA. At Ericsson, we are driving the evolution towards autonomous, programmable networks, enabling Communication Service Providers (CSPs) to build a single, trusted source of truth for their network and service data - the foundation for orchestration, assurance, and automation at scale. This role is focused on working in both Pre-Sales and Delivery, designing and delivering end-to-end inventory solutions, leveraging Ericsson Adaptive Inventory (EAI) as the core engine - enabling unified network and service inventory across physical, logical, and virtual domains. The architect will play a key role in shaping solutions that enable: - Unified network inventory across multi-vendor, multi-technology environments - Service and resource lifecycle management aligned with TM Forum standards - Foundation layer for orchestration, closed-loop automation, and network assurance - OSS transformation programs driven by a catalog-driven, API-first inventory architecture What You Will Do - Lead value-based solution positioning and proposal development to secure strategic OSS transformation programs and ensure deliverability - Act as design authority for major transformation engagements, ensuring inventory solutions align with customer needs and Ericsson's architectural principles - Own the technical architecture end-to-end: define, scope, and drive design solutions across the Inventory domain, with major focus on EAI. Design end-to-end inventory solutions for: - Physical, logical, and virtual network resource inventory - Service inventory aligned with catalog-driven architectures (service/resource modeling) - Multi-domain topology and connectivity management (RAN, Core, Transport, Cloud) - Integration with orchestration (ESOA), assurance, and mediation layers - Lead data migration and data cleansing strategies as part of inventory transformation engagements, ensuring quality, completeness, and consistency of inventory data onboarded from legacy OSS systems - Contribute to reusable assets (inventory models, integration blueprints, migration patterns) and support standardization and industrialization of delivery approaches to enable faster delivery through reuse and best practices - Share knowledge, contribute to internal communities, and foster a culture of re-use and continuous learning You Will Bring Must-Haves: - 10+ years in telecom/OSS domain - HLD/LLD design & customer-facing experience - Hands-on experience with network inventory platforms (EAI) - Deep understanding of network and service resource modeling (physical, logical, virtual layers) - Experience with data migration from legacy OSS/inventory systems, including data cleansing, reconciliation, and onboarding strategies - Familiarity with TM Forum Open APIs for inventory (TMF639, TMF640, TMF642, TMF648) - Good understanding of orchestration (SOM/COM concepts), Order Management, and Assurance integration touchpoints - Knowledge of multi-technology network domains: RAN, Core, Transport, Cloud/NFV Can Be Learned on the Job: - Ericsson-specific tooling & internal processes - Deep EAI product-specific configuration and administration - AIOps and closed-loop automation integration specifics Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Egypt (EG) || Cairo Req ID: 785179

• Lead complex automated material handling system design activities • Collaborate with the sales team members & Customers to evaluate the Customer needs • Develop Customer proposals and presentations • Manage and/or generate cost estimates for proposed material handling integration projects • Utilize Autocad, Sketchup, Configurua and MS Suite to communicate concepts

Role Description - Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals - Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems - Participate in client and internal meetings where you leverage your product expertise to inform decisions and solutions - Leverage knowledge base articles to “teach clients how to fish”, and identify opportunities for reusable content - Serve as technical advisor and product advocate; thoughtfully considering customer needs to arrive at a best solution - Provide application support relating to software functionality, incident resolution and systems configuration - Operational experience with MS SQL including but not limited to creating and running scripts, configuration, and maintenance - Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating complex cases to the appropriate team - Consults with programmers to explain software errors or to recommend changes to programs - Install, configure, and support Scantron and third-party software - Ability to train non-technical resources within a customer environment - Ability to multi-task and meet multiple deadlines - Organized and detail oriented and the ability to learn, retain and apply considerable amounts of information Qualifications - 3+ years of technical support experience - Strong understanding of software development and troubleshooting methodologies - Excellent communication and interpersonal skills - Experience with support ticket management systems and CRM platforms - Strategic thinking and planning capabilities - Strong customer service orientation - Ability to work under pressure and manage multiple priorities Requirements - Experience with software deployment and configuration - Strategic thinking and planning capabilities - Strong customer service orientation - Ability to work under pressure and manage multiple priorities Working Conditions - Full-time position - May require occasional evening or weekend availability for critical issues Benefits - Competitive salary - Health, dental, and vision insurance - 401(k) with company match - Professional development opportunities - Paid time off and holidays - Life and disability insurance