• Provides Solutions Architecture consultation and advice Unisys-wide. • Works with clients, Product Owners, Sales & Sales Excellence teams and other stakeholders to align the architectural direction of solution intent. • Serves as lead on large-scale solution and component development, engaging with cross-functional leaders and stakeholders to ensure mutual understanding, ongoing communication and alignment of outcome expectations. • Conducts or leads studies to determine the economic, technical and organizational feasibility of proposed solutions. • Works on applications and system problems that are highly complex and diverse in scope, require input from divergent cross-functional teams and have potentially company-wide impact.

• Oversee development in .NET parts of the solution from roadmap to requirements to operational usage • Strong practical attitude, assisting where necessary at each stage • Troubleshooting at each stage of development and usage • Discussions with senior stakeholders in Unisys and client to determine Product Roadmap • Balance of skills in solution architecture between development and operation • It is important the candidate has security knowledge • Create high-quality written and visual design and architecture artefacts • Conduct reviews of design artefacts created by other members of the team • Participate in pre-sales activities including solutioning, estimation, creation of pre-sales response content • Provide design and coding guidance to other members as required • Take ownership of issues and provide guidance to clients and Unisys team members • Produce prototypes of new solutions and components

Role Description We are seeking a hands-on, execution-driven Solutions Engineer to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform. This role is ideal for someone who thrives on personal ownership of customer success driving projects from demo to adoption, solving technical challenges directly, and ensuring customers realize maximum value from our platform. You won’t just advise; you’ll roll up your sleeves, configure, troubleshoot, and deliver. You will work closely with sales and solution engineering teams, but you are the primary technical owner for your accounts, accountable for successful onboarding, seamless integrations, and continuous improvement. What You’ll Do: - Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes. - Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting. - Design and implement alerting and monitoring policies aligned to SLAs/SLOs. - Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks. - Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success. - Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities. - Run QBRs and proactively deliver improvement plans, not just recommendations. - Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision. - Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation. - Collaborate with sales engineers to design solutions and ensure requirements are fully addressed. - Deliver platform demos that clearly showcase execution-ready solutions. - Takes on additional responsibilities and projects as needed to support the success of the team and organization. Qualifications - 3 years minimum, 5+ years preferred in a Solutions Engineering, TAM, Post-Sales, Pre-Sales, or Technical Support role. - Relevant experience working at a SaaS company is required. - Proven track record of owning enterprise customer outcomes end-to-end, not just advising. - Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice). - Background in monitoring, alerting, AIOps, and workflow automation. Requirements - ITIL process knowledge (incident, change, problem). - Hands-on experience with alerting/monitoring concepts and event correlation. - APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred). - Familiarity with enterprise integrations and multi-tenant SaaS delivery. Soft Skills - Execution mindset — you take ownership and deliver results. - Strong communicator with executive presence and customer-facing confidence. - Skilled at leading customer workshops, demos, and training sessions. - Comfortable managing multiple enterprise accounts with accountability for success. Benefits - Room to grow at a high-growth company. - An environment that celebrates ideas and innovation. - Your work will have a tangible impact. - Flexible time off. - Fun events at cool locations. - Employee referral bonuses to encourage the addition of great new people to the team.

Role Description Gallagher Affinity is looking for a Solutions Architect to help shape and deliver technology solutions across some of our most important strategic initiatives. Reporting to the GGB Americas CTO, the team handles platform selection, app rationalization, AI solution planning, divisional data strategies, and will assist divisional IT, as needed, on technical solutions. In this role, you will take high-level business ideas and transform them into practical, scalable technology solutions. You will work across business and technology teams to design solutions that are aligned to enterprise standards and built for long-term success. This is a highly visible role that sits at the center of business strategy, architecture, and delivery, offering the opportunity to make a direct impact on large-scale transformation efforts. This role can be fully remote/virtual/work from home and you can be based anywhere in the US. How you'll make an impact - Design and Deliver Solutions - Lead the architecture and solution design for complex initiatives across the business - Turn business needs into clear, actionable technology designs and roadmaps - Support major initiatives such as system integrations, platform modernization, and application consolidation - Identify opportunities to simplify and standardize technology platforms - Partner with the Business - Work closely with business stakeholders to understand priorities and translate them into technology solutions - Act as a trusted advisor on solution approaches, platform decisions, and vendor selection - Help guide the technology direction for key transformation initiatives - Ensure Alignment and Governance - Present solutions in architecture and design review forums to ensure alignment with enterprise standards - Ensure solutions meet requirements for security, data governance, integration, and scalability - Partner with enterprise architecture teams to maintain consistency across the organization - Collaborate Across Teams - Work closely with engineering, product, data, and infrastructure teams to bring solutions to life - Partner with external consulting and delivery teams to support execution - Align with architects across the organization to drive shared capabilities and standards - Drive Innovation - Evaluate new technologies and identify where they can create value for the business - Lead proof-of-concept efforts to test new ideas and capabilities - Promote modern architecture approaches, including cloud-based and integration-first designs Qualifications - 10+ years of experience in solution architecture, software development, or enterprise systems - Strong understanding of system design, integrations, and cloud-based technologies - Experience leading complex, cross-functional initiatives - Proven ability to operate effectively in a matrixed environment and collaborate across business and technology functions - Strong written and verbal communication skills, with the ability to communicate delivery status, risks, and recommendations to senior leadership, executive stakeholders, and technical teams Requirements - Experience with Salesforce platforms or similar enterprise systems - Experience with .NET, PHP, SQL - Experience with AI-enabled engineering tools and platforms such as Microsoft Copilot, Claude, or ChatGPT, and the ability to apply them effectively within software delivery practices - Experience in insurance, financial services, healthcare, or other regulated industries - Familiarity with compliance, security, data protection, and audit considerations relevant to enterprise technology delivery - Experience supporting system integrations or business acquisitions - Familiarity with enterprise architecture governance processes and structured design review boards Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...