• Act as the primary liaison to and be accountable for the care provider organization's experience end-to-end as measured by renewals and adoption of existing and new features. • Lead the roll-out/ implementation of the GoldCare system and custom projects as measured by care provider organization's outcomes • Provide professional services to GoldCare care provider organizations such as system training and guidance on customizing GoldCare to the care provider's process and specifications • Translate care provider organization and care worker feedback into actionable product enhancements as measured by adoption of new features • Actively engage with care provider organizations and their key decision makers to maintain strong relationships as measured by renewals • Partner with Customer Support on complex situations with high value care provider organizations

Role Description Valatam is hiring a Remote Bilingual Customer Service & Sales Representative to support one of our growing U.S.-based clients. If you're motivated by goals, enjoy helping customers, and want real opportunities for commissions and career growth, we'd love to meet you. - Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm. - Educate potential customers on available services, procedures, and solutions while creating a positive customer experience. - Build strong customer relationships and represent the brand professionally during every interaction. - Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics. - Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence. - Accurately document customer interactions and maintain records within CRM and internal systems. - Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs. - Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment. Qualifications - Fluent English (C1/C2) and Spanish - 1–2 years of experience in Sales, Customer Service, Call Center, Customer Success, or Business Development - Strong communication and problem-solving skills - Comfortable using Google Workspace, Microsoft Office, and CRM tools - KPI-driven, agile, and coachable - Available to work rotating 8-hour shifts (40 hours/week), including possible weekends Requirements - Laptop (2010 or newer) with 8GB RAM - Internet speed of 50 Mbps or higher + backup connection - Second monitor preferred - Quiet and professional workspace Benefits - US$783 – US$957 per month (based on experience and qualifications) - This role offers one of the strongest earning opportunities in our network, including direct annual bonuses and performance-based commissions (Top performers can earn up to $45,000+ annually with commissions and bonuses) - High performers are regularly considered for promotions. Advancement opportunities may include: - Salary increases. - Additional bonus structures. - Leadership responsibilities. - Priority access to fixed schedules. - Greater earning potential. - Monthly medical insurance stipend (after eligibility requirements are met). - Birthday and Anniversary bonus. - Gym & wellness allowance. - Unlimited online fitness classes. - Company celebrations and holiday events. - Long-term remote career opportunities with international clients. Application Requirement Only CVs and applications submitted in English will be reviewed and considered. Applications submitted in any other language will not move forward in the selection process. To ensure a successful onboarding experience, candidates must be available to work from the eligible countries listed above and have no travel plans during their first 4 months in the role. If you have upcoming travel scheduled, we encourage you to apply once you are available to fully commit to the position.

Role Description A high-touch luxury travel agency is looking for a Travel Coordinator to transform raw travel proposals into polished, client-ready itineraries and elevate every client-facing deliverable. The role centers on: - Itinerary formatting in Canva - Drafting pre-arrival and trip-summary communications - Managing light backend logistics with hotels, guides, and in-destination partners Success means: - Faster turnaround - Consistently on-brand materials - Error-free client communications that let the team scale without sacrificing quality Qualifications - Advanced proficiency in Canva, including template-based design and multi-page layout — portfolio or sample work required - Demonstrated experience producing polished, error-free, client-facing documents or itineraries (formatting, layout, and grammar) - Hands-on experience with Google Workspace (Docs, Sheets, Drive) for document production and file organization - Experience using ClickUp or a comparable task management tool to track multiple parallel deliverables - Demonstrated ability to deliver completed work within tight turnaround windows (under 48 hours) - Experience drafting structured, client-ready written communications such as pre-arrival emails or trip summaries - C1+ English (CEFR) for client-facing written communication Requirements - Prior experience in luxury travel, hospitality, or events (Nice-to-Have) - Background in graphic design, layout, editorial, or visual production (Nice-to-Have) - Familiarity with itinerary planning or travel-industry software and workflows (Nice-to-Have) - Proficiency with additional design or content tools beyond Canva (e.g., Adobe Creative Suite) (Nice-to-Have) Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide

• Lead daily operations across phone queues, live chat, and action-item workflows • Monitor queue performance, workload, attendance, and adherence • Ensure downtime is used productively to complete action items • Support recovery plans during call spikes and operational disruptions • Lead and develop the Care Team and frontline team members • Conduct regular 1:1s and provide performance feedback • Partner with the Care Team Lead to maintain effective QA and training practices • Oversee Access operations and support reputation management • Use performance data to identify trends and improvement opportunities