Valatam

• Develop and manage proactive monthly/quarterly campaign calendars aligned with business objectives. • End-to-end management of email and SMS campaigns—from drafting compelling copy and designing assets (without relying on external design teams) to final deployment. • Build, monitor, and optimize high-converting automated flows (Welcome sequences, post-purchase, browse abandonment, win-back, and retention flows). • Perform deep-dive audience segmentation to improve deliverability, open rates, and list health. • Monitor key performance indicators (Revenue attribution, CTR, conversion rates, etc.) and conduct A/B testing to iterate on subject lines, content, and send times. • Manage email authentication (SPF, DKIM, DMARC) and ensure compliance with CAN-SPAM, TCPA, and other regulations. • Maintain SOPs for recurring processes to ensure scalability and operational efficiency.

Role Description We are looking for a highly skilled, autonomous, and data-driven Email & SMS Marketing Manager to take full ownership of retention marketing programs. You won't just hit "send"—you will be responsible for the entire strategy: - Proactive planning - Creative copywriting - Self-sufficient design - Technical automation - Rigorous performance analysis If you are a systems-thinker who loves driving revenue through meaningful customer connections, we want to hear from you. Qualifications - English (C1/C2) and Spanish - 3+ years of hands-on experience with Email Marketing - Expert-level proficiency in at least one major marketing automation platform (Klaviyo is preferred; experience with OmniSend, Postscript, or Attentive is highly valued) - Bachelor’s or Associate’s degree preferred Requirements - Strategy & Planning: Develop and manage proactive monthly/quarterly campaign calendars aligned with business objectives - Campaign Execution: End-to-end management of email and SMS campaigns—from drafting compelling copy and designing assets (without relying on external design teams) to final deployment - Automation Architect: Build, monitor, and optimize high-converting automated flows (Welcome sequences, post-purchase, browse abandonment, win-back, and retention flows) - Segmentation & Targeting: Perform deep-dive audience segmentation to improve deliverability, open rates, and list health - Analytics & Reporting: Monitor key performance indicators (Revenue attribution, CTR, conversion rates, etc.) and conduct A/B testing to iterate on subject lines, content, and send times - Technical Ownership: Manage email authentication (SPF, DKIM, DMARC) and ensure compliance with CAN-SPAM, TCPA, and other regulations - Documentation: Maintain SOPs for recurring processes to ensure scalability and operational efficiency - Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection Benefits - Hiring rate USD 1288$/month (final rate will be experience-based) - Annual pay increments - Discretionary client bonuses (80% of clients award year-end bonuses) - 7 U.S. federal holidays + 4 paid PTO days - Monthly medical insurance stipend (after meeting eligibility criteria) - Birthday / Anniversary bonuses + Gym / Wellness allowance - Unlimited online fitness classes + company events & Christmas celebrations

• Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm. • Educate potential customers on available services, procedures, and solutions while creating a positive customer experience. • Build strong customer relationships and represent the brand professionally during every interaction. • Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics. • Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence. • Accurately document customer interactions and maintain records within CRM and internal systems. • Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs. • Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment.

• Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm. • Educate potential customers on available services, procedures, and solutions while creating a positive customer experience. • Build strong customer relationships and represent the brand professionally during every interaction. • Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics. • Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence. • Accurately document customer interactions and maintain records within CRM and internal systems. • Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs. • Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment.

Role Description Valatam is hiring a Remote Bilingual Customer Service & Sales Representative to support one of our growing U.S.-based clients. If you're motivated by goals, enjoy helping customers, and want real opportunities for commissions and career growth, we'd love to meet you. - Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm. - Educate potential customers on available services, procedures, and solutions while creating a positive customer experience. - Build strong customer relationships and represent the brand professionally during every interaction. - Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics. - Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence. - Accurately document customer interactions and maintain records within CRM and internal systems. - Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs. - Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment. Qualifications - Fluent English (C1/C2) and Spanish - 1–2 years of experience in Sales, Customer Service, Call Center, Customer Success, or Business Development - Strong communication and problem-solving skills - Comfortable using Google Workspace, Microsoft Office, and CRM tools - KPI-driven, agile, and coachable - Available to work rotating 8-hour shifts (40 hours/week), including possible weekends Requirements - Laptop (2010 or newer) with 8GB RAM - Internet speed of 50 Mbps or higher + backup connection - Second monitor preferred - Quiet and professional workspace Benefits - US$783 – US$957 per month (based on experience and qualifications) - This role offers one of the strongest earning opportunities in our network, including direct annual bonuses and performance-based commissions (Top performers can earn up to $45,000+ annually with commissions and bonuses) - High performers are regularly considered for promotions. Advancement opportunities may include: - Salary increases. - Additional bonus structures. - Leadership responsibilities. - Priority access to fixed schedules. - Greater earning potential. - Monthly medical insurance stipend (after eligibility requirements are met). - Birthday and Anniversary bonus. - Gym & wellness allowance. - Unlimited online fitness classes. - Company celebrations and holiday events. - Long-term remote career opportunities with international clients. Application Requirement Only CVs and applications submitted in English will be reviewed and considered. Applications submitted in any other language will not move forward in the selection process. To ensure a successful onboarding experience, candidates must be available to work from the eligible countries listed above and have no travel plans during their first 4 months in the role. If you have upcoming travel scheduled, we encourage you to apply once you are available to fully commit to the position.

Role Description We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience. Key Responsibilities - Handle routine inbound and outbound customer communications via phone, email, and chat. - Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting. - Escalate complex issues to senior team members when necessary. - Support the team by following up on client requests, sending routine reminders, and tracking pending communication. - Execute accurate data entry and update customer profiles within internal database and CRM tools. - Collaborate with internal departments to gather information required to resolve customer queries. - Provide general administrative and operational support to the customer service team as needed. Qualifications - Fluent English (C1/C2) and Spanish. - 1 to 2 years of experience in remote, customer-facing roles. - Basic familiarity with CRM platforms or customer support ticketing systems (e.g., Zendesk, HubSpot) is preferred. - Strong verbal and written communication skills with an empathetic, customer-first mindset. - Excellent attention to detail and ability to follow established workflows and guidelines. - Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection. - Bachelor’s or Associate’s degree preferred. Benefits - Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements). - Guaranteed annual pay increments. - Discretionary client bonuses (80% of our clients award year-end bonuses). - 7 U.S. federal holidays + 4 paid PTO days. - Monthly medical insurance stipend (after meeting eligibility criteria). - Birthday / Anniversary bonuses + Gym / Wellness allowance. - Unlimited online fitness classes + company events & Christmas celebrations.

Role Description This 100% remote Junior Administrative Assistant role is ideal for organized, detail-oriented bilingual professionals supporting clients from Latin America. - Assist in updating process documentation and maintaining accurate, organized records. - Handle file uploads and maintain Google Drive organization according to established team guidelines. - Execute routine data entry and support the preparation of basic internal reports. - Monitor general email inboxes and coordinate routine correspondence with clients and vendors. - Conduct basic research and assist with general document handling and preparation. - Provide general administrative support to the team as needed. Qualifications - Fluent English (C1/C2) and Spanish. - 1 – 2 years of experience in administration or virtual assistance. - Familiarity and comfort with Google Workspace or Microsoft Office. - Good communication and problem-solving skills. - Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. - Bachelor’s or Associate’s degree preferred. Requirements - Availability to work from the specified countries during the first four months of employment without any travel commitments. Benefits - Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements). - Annual pay increments. - Discretionary client bonuses (80% of clients award year-end bonuses). - 7 U.S. federal holidays + 4 paid PTO days. - Monthly medical insurance stipend (after meeting eligibility criteria). - Birthday / Anniversary bonuses + Gym / Wellness allowance. - Unlimited online fitness classes + company events & Christmas celebrations.

• Create content for LinkedIn, Instagram, and Facebook using Canva. • Manage content calendars and schedule posts. • Assist in creating email marketing campaigns and track results. • Support ad strategy and reporting on performance. • Assist in the execution of Social Media Strategies. • Performing general administrative duties. • Other similar or related tasks.

• Manage and edit Shopify sections, products, collections, and pages. • Build and optimize landing pages using the Shopify theme editor and third-party apps (e.g., GemPages, PageFly). • Set up products with complete details, including pricing, variants, images, SEO, metafields, and metaobjects. • Integrate and manage apps within the Shopify ecosystem (email marketing, customer support, 3PL integrations, bundling/upsells). • Apply CSS edits within Shopify custom code sections to adjust layouts, styling, and user experience. • Set up and manage day-to-day operations for TikTok Shop and/or Amazon Seller accounts.

• Create content for LinkedIn, Instagram, and Facebook using Canva. • Manage content calendars and schedule posts. • Coordinate email marketing campaigns and track results. • Support ad strategy and reporting on performance. • Execute Social Media Strategies • Other similar or related tasks.