PMP Management
Remote Jobs
Revolutionizing the community management experience through innovative services and truly extraordinary customer care.
1 Jobs
Customer Care Manager – Call Center Operations
PMP ManagementRevolutionizing the community management experience through innovative services and truly extraordinary customer care.
• Lead daily operations across phone queues, live chat, and action-item workflows • Monitor queue performance, workload, attendance, and adherence • Ensure downtime is used productively to complete action items • Support recovery plans during call spikes and operational disruptions • Lead and develop the Care Team and frontline team members • Conduct regular 1:1s and provide performance feedback • Partner with the Care Team Lead to maintain effective QA and training practices • Oversee Access operations and support reputation management • Use performance data to identify trends and improvement opportunities
