Role Description A high-touch luxury travel agency is looking for a Travel Coordinator to transform raw travel proposals into polished, client-ready itineraries and elevate every client-facing deliverable. The role centers on: - Itinerary formatting in Canva - Drafting pre-arrival and trip-summary communications - Managing light backend logistics with hotels, guides, and in-destination partners Success means: - Faster turnaround - Consistently on-brand materials - Error-free client communications that let the team scale without sacrificing quality Qualifications - Advanced proficiency in Canva, including template-based design and multi-page layout — portfolio or sample work required - Demonstrated experience producing polished, error-free, client-facing documents or itineraries (formatting, layout, and grammar) - Hands-on experience with Google Workspace (Docs, Sheets, Drive) for document production and file organization - Experience using ClickUp or a comparable task management tool to track multiple parallel deliverables - Demonstrated ability to deliver completed work within tight turnaround windows (under 48 hours) - Experience drafting structured, client-ready written communications such as pre-arrival emails or trip summaries - C1+ English (CEFR) for client-facing written communication Requirements - Prior experience in luxury travel, hospitality, or events (Nice-to-Have) - Background in graphic design, layout, editorial, or visual production (Nice-to-Have) - Familiarity with itinerary planning or travel-industry software and workflows (Nice-to-Have) - Proficiency with additional design or content tools beyond Canva (e.g., Adobe Creative Suite) (Nice-to-Have) Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide

• Lead daily operations across phone queues, live chat, and action-item workflows • Monitor queue performance, workload, attendance, and adherence • Ensure downtime is used productively to complete action items • Support recovery plans during call spikes and operational disruptions • Lead and develop the Care Team and frontline team members • Conduct regular 1:1s and provide performance feedback • Partner with the Care Team Lead to maintain effective QA and training practices • Oversee Access operations and support reputation management • Use performance data to identify trends and improvement opportunities

• Represent Vego Garden’s high customer service standards with enthusiasm and passion. • Identify and assess customers’ needs to achieve satisfaction. • Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite). • Execute the key administrative data entry into customer records with high attention to detail. • Assist customers with updated documentation regarding orders and refunds. • Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat). • Resolve customer issues impacting their satisfaction using creative solutions. • Comply with Company policies and procedures. • Perform all other duties as assigned.

• Provide administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit • Coordinate with examinees and network providers to schedule employment-related examinations • Follow different protocols for each program • Adheres to program specific protocols, processes, and policies • Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client • Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process • Contact examinees and facilities to schedule requested examinations • Contact providers regarding missing or incomplete examination results • File, scan, and retrieve exam results to include laboratory, medical, and final determinations • Consistently provides professional and gracious customer service • Processes inbound and outbound phone calls, faxes, email, and mail • Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager • Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines • Handles all medical and drug screen results compliant to HIPAA standard practices • Other duties as assigned • May participate in interdepartmental project groups or task forces • May assist other departments with routine administrative duties • Performs duties in a safe manner; follows the corporate safety policy • Participates and supports safety meetings, training, and goals • Ensures safe operating conditions within area of responsibility • Encourages co-workers to work safely • Identifies “close calls” and/or safety concerns to supervisory personnel • Maintains a clean and orderly work area • Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards • May serve on the OSHA VPP, Safety, and Wellness Committees