• Serve as a strategic advisor to prospective customers, partners, and internal stakeholders throughout the customer acquisition process. • Partner closely with Account Executives, Product Management, Engineering, Customer Success, and Channel Partners. • Lead discovery sessions with executive, business, and technical stakeholders to understand regulatory, compliance, risk, and operational requirements. • Design and deliver compelling demonstrations tailored to customer use cases, business objectives, and regulatory environments. • Configure and manage proof-of-concept projects that showcase business value and solution fit. • Support proposal development, RFP/RFI responses, pricing discussions, ROI analyses, and business case creation. • Represent AscentAI at conferences, webinars, customer meetings, and industry events. • Provide market feedback to Product and Engineering teams to influence roadmap priorities and product enhancements.

• Provides Solutions Architecture consultation and advice Unisys-wide. • Works with clients, Product Owners, Sales & Sales Excellence teams and other stakeholders to align the architectural direction of solution intent. • Serves as lead on large-scale solution and component development, engaging with cross-functional leaders and stakeholders to ensure mutual understanding, ongoing communication and alignment of outcome expectations. • Conducts or leads studies to determine the economic, technical and organizational feasibility of proposed solutions. • Works on applications and system problems that are highly complex and diverse in scope, require input from divergent cross-functional teams and have potentially company-wide impact.

• Oversee development in .NET parts of the solution from roadmap to requirements to operational usage • Strong practical attitude, assisting where necessary at each stage • Troubleshooting at each stage of development and usage • Discussions with senior stakeholders in Unisys and client to determine Product Roadmap • Balance of skills in solution architecture between development and operation • It is important the candidate has security knowledge • Create high-quality written and visual design and architecture artefacts • Conduct reviews of design artefacts created by other members of the team • Participate in pre-sales activities including solutioning, estimation, creation of pre-sales response content • Provide design and coding guidance to other members as required • Take ownership of issues and provide guidance to clients and Unisys team members • Produce prototypes of new solutions and components

Role Description We are seeking a hands-on, execution-driven Solutions Engineer to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform. This role is ideal for someone who thrives on personal ownership of customer success driving projects from demo to adoption, solving technical challenges directly, and ensuring customers realize maximum value from our platform. You won’t just advise; you’ll roll up your sleeves, configure, troubleshoot, and deliver. You will work closely with sales and solution engineering teams, but you are the primary technical owner for your accounts, accountable for successful onboarding, seamless integrations, and continuous improvement. What You’ll Do: - Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes. - Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting. - Design and implement alerting and monitoring policies aligned to SLAs/SLOs. - Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks. - Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success. - Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities. - Run QBRs and proactively deliver improvement plans, not just recommendations. - Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision. - Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation. - Collaborate with sales engineers to design solutions and ensure requirements are fully addressed. - Deliver platform demos that clearly showcase execution-ready solutions. - Takes on additional responsibilities and projects as needed to support the success of the team and organization. Qualifications - 3 years minimum, 5+ years preferred in a Solutions Engineering, TAM, Post-Sales, Pre-Sales, or Technical Support role. - Relevant experience working at a SaaS company is required. - Proven track record of owning enterprise customer outcomes end-to-end, not just advising. - Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice). - Background in monitoring, alerting, AIOps, and workflow automation. Requirements - ITIL process knowledge (incident, change, problem). - Hands-on experience with alerting/monitoring concepts and event correlation. - APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred). - Familiarity with enterprise integrations and multi-tenant SaaS delivery. Soft Skills - Execution mindset — you take ownership and deliver results. - Strong communicator with executive presence and customer-facing confidence. - Skilled at leading customer workshops, demos, and training sessions. - Comfortable managing multiple enterprise accounts with accountability for success. Benefits - Room to grow at a high-growth company. - An environment that celebrates ideas and innovation. - Your work will have a tangible impact. - Flexible time off. - Fun events at cool locations. - Employee referral bonuses to encourage the addition of great new people to the team.