• The Account Receivable Representative is responsible for timely and effective AR follow-up with medical insurance institutions for medical claims. • Review, analyze, and obtain necessary information from the payers to maximize collections from the outstanding AR and to document the notes clearly in the billing and workflow systems. • Coordinate with the Internal Offshore Team and with the Client to obtain relevant information to expedite the collections process.

• Process vendor payments and customer receipts accurately and on time • Transfer and reconcile invoice data between ERP and QBO • Monitor accounts receivable aging and follow up on outstanding balances • Address billing questions, credits, and payment disputes • Perform bank and ledger reconciliations • Assist with month-end close and reporting support • Identify process improvements to enhance accounting efficiency

• Monitor and manage AR orders. • Process or reject AR orders. • Review of the fraudulent order. • Follow up with clients regarding their orders via phone or email. • Provide and clarify information regarding our products via telephone calls. • Strive to improve customer satisfaction through excellent customer service. • Keep a high level of knowledge about existing products. • And other related tasks.

• Provide phone support, including handling inbound and outbound calls, responding to inquiries, and delivering timely, professional assistance for receivables • Review and process daily client invoices and process monthly client statements • Process new account setups, prepare customer account applications for approval, and escalate if over $10K • Process account corrections, adjustments, write-offs under $250, and customer satisfaction credits • Manage refund requests, release orders/services based on client account status or work with the client directly to satisfy account issues • Respond to internal and external client inquiries via AR inbox, email, phone, ACD call, fax, and/or mail • Create custom invoices and compile spreadsheets for clients monthly or as requested • Assist with RFP requests & CRM entries and maintain margin targets as directed in collaboration with Sales Representatives • Reconcile account balances to support custom invoices, or as requested • Perform sales support activities transparent to the client including, but not limited, to product inquiry, order status, and invoice inquiry • Provide account leadership on an independent basis including coordination of internal analytical, strategy and technical resources, to deliver on client's needs and expectations, while creating a mutually beneficial partnership • Manage equipment/contract changes that impact the custom invoice process • Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry • Act in accordance with the policies and procedures as set forth in the Employee Handbook • Perform other related duties as assigned