IMPACT BRANDS

• Oversee the daily operations of the Customer success team, ensuring high service standards and strong customer retention. • Provide support and guidance to team members. • Monitor and track team attendance to ensure adequate coverage. • Conduct one-on-one coaching sessions to enhance agent performance and skills. • Assess and track agent efficiency on a daily, weekly, and monthly basis. • Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention.

• Oversee the daily operations of the Customer success team. • Ensure high service standards and strong customer retention. • Provide support and guidance to team members. • Monitor and track team attendance. • Conduct one-on-one coaching sessions. • Assess and track agent efficiency. • Analyze customer feedback and support data for improvements.

• Develop and execute strategic sales plans to drive revenue growth and expand the company's footprint across U.S. retail channels. • Utilize CRM platforms (such as Salesforce, HubSpot, or Microsoft Dynamics) to manage the sales pipeline, track customer interactions, maintain accurate account records, and forecast revenue. • Identify, pursue, and secure new retail accounts while cultivating partnerships with distributors, brokers, and key industry stakeholders. • Build, manage, and strengthen relationships with retail buyers and decision-makers to maximize sales opportunities and long-term business growth. • Grow existing accounts by expanding product distribution, increasing shelf presence, and implementing effective promotional and merchandising strategies. • Lead business presentations and negotiate pricing, contracts, trade terms, and promotional programs to achieve mutually beneficial outcomes. • Partner cross-functionally with marketing, supply chain, operations, and product teams to execute successful product launches and retail initiatives. • Collaborate with distributors and brokers to optimize product placement, inventory management, and in-store execution. • Monitor market trends, competitive activity, and sales performance to identify growth opportunities and develop data-driven sales strategies. • Maintain an accurate sales pipeline, forecast revenue, and provide regular account performance updates and business reviews to leadership. • Represent the company at customer meetings, retail line reviews, trade shows, and industry events to strengthen brand presence and generate new business opportunities. • Maintain accurate EDI documentation and ensure compliance with customer and retailer requirements.

• Provide administrative and operational support to the CTO. • Coordinate meetings, schedules, and internal communications. • Track project progress, deadlines, and deliverables using project management tools (e.g., ClickUp). • Prepare reports, presentations, and performance summaries. • Liaise with department heads to ensure alignment on operational priorities. • Provide data-driven insights through reporting, dashboards, and analysis. • And other assigned tasks.

• Manage calendar, meetings, documents and structures, reviews, follow-up actions, travel • Coordinate internal and cross-functional communication • Support team procedures & help establish new ones • Communication support with external partners, partner search • Support marketing project tracking, progress • Reporting of key weekly/monthly/quarterly performance information • Reporting to CMO • Other assignment tasks

• Lead customer interactions efficiently while maintaining a professional tone. • Identify at-risk customers and apply problem-solving strategies. • Analyze customer needs to recommend relevant products and services. • Document customer records to ensure a seamless experience. • Address complex service issues with a positive, solutions-oriented approach. • Perform other related tasks as required.

• Drive Revenue growth, optimise for conversions. • Overlook product launch cycle from A to Z. • Optimize product listings (titles, descriptions, keywords, images). • Manage Amazon PPC advertising campaigns. • Research keywords and market trends. • Monitor sales and performance reports. • Improve product rankings and visibility. • Track competitor products and pricing. • Maintain account health and customer satisfaction. • And other assigned tasks.

• Plan, manage, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, and DSP). • Develop and execute data-driven strategies to improve ACOS, TACOS, CTR, CPC, and ROAS. • Perform ongoing keyword research, competitor research, and market analysis. • Continuously test and refine bidding strategies, audience targeting, and ad creatives. • Track and analyze PPC metrics, provide actionable insights. • Optimize budget allocation for peak sales events and seasonal promotions. • Stay up to date with the latest Amazon advertising features and strategies.

• Design, develop, and maintain robust backend systems and applications • Implement server-side logic, ensuring high performance and responsiveness • Develop and maintain RESTful APIs to support various frontend and mobile applications • Integrate third-party APIs and services • Design and maintain database schemas, optimize queries • Manage database performance, security, and data integrity • Write clean, maintainable, and well-documented code • Implement secure coding practices • Identify and resolve technical issues • Stay up-to-date with the latest industry trends

• Produce, maintain and modify website and user interfaces. • Create all coded Front-end deliverables. • Optimize web pages for maximum speed and scalability. • Fix any website issues or bugs that arise. • Develop features to enhance the user experience. • Collaborate with other team members and guide if needed.