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Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL
Accounts Receivable I – Phone Support
Location
Philippines
Posted
110 days ago
Salary
0
Seniority
Mid Level
Job Description
Accounts Receivable I – Phone Support
STAFFVIRTUAL
• Provide phone support, including handling inbound and outbound calls, responding to inquiries, and delivering timely, professional assistance for receivables • Review and process daily client invoices and process monthly client statements • Process new account setups, prepare customer account applications for approval, and escalate if over $10K • Process account corrections, adjustments, write-offs under $250, and customer satisfaction credits • Manage refund requests, release orders/services based on client account status or work with the client directly to satisfy account issues • Respond to internal and external client inquiries via AR inbox, email, phone, ACD call, fax, and/or mail • Create custom invoices and compile spreadsheets for clients monthly or as requested • Assist with RFP requests & CRM entries and maintain margin targets as directed in collaboration with Sales Representatives • Reconcile account balances to support custom invoices, or as requested • Perform sales support activities transparent to the client including, but not limited, to product inquiry, order status, and invoice inquiry • Provide account leadership on an independent basis including coordination of internal analytical, strategy and technical resources, to deliver on client's needs and expectations, while creating a mutually beneficial partnership • Manage equipment/contract changes that impact the custom invoice process • Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry • Act in accordance with the policies and procedures as set forth in the Employee Handbook • Perform other related duties as assigned
Job Requirements
- Two years of experience in A/R or accounting role
- Phone support experience
- Proficiency with business collaboration tools such as MS Office applications, Outlook, and company specific programs
- Excellent communication skills and customer service with internal and external clients
- Enthusiastic, dedicated to the challenge of helping other people
- Demonstrates attention to detail
- Strong ability to exercise independent judgement
- Self-starter with the ability to perform with little or no direct supervision
- Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities
- Function collaboratively as part of a fast-paced, client orientated team
Benefits
- HMO coverage starting on Day 1 with free dependent coverage
- De minimis and allowances
- Paid time offs
- Company-provided work setup (laptop, monitor, accessories)
- Training, career growth, and global exposure
- A collaborative and supportive team culture
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