STAFFVIRTUAL

Role Description You'll manage tickets, assist escalations, handle deployments, and support Windows-based networks and cloud solutions. Strong troubleshooting skills, technical expertise, and excellent communication are required. CompTIA, Microsoft, or Cisco certifications are a plus, and a willingness to keep learning is a must. We value self-motivated professionals with integrity and top-notch customer service. Responsibilities - Maintain Intelinet Ticketing & Project Systems: - Manage and triage support tickets - Assist with escalations from Tier 1 & 2 engineers - Manage project deployments and configurations - Spearhead new client onboardings - Provide support for customer networks - Maintain complete technical documentation - Automate tasks and monitor their effectiveness - Design, deploy, and configure networks (LAN, WLAN, WAN, VPN) - Install and configure networking hardware, routers, switches, wireless, and firewalls - Design firewall configurations (NAT, PNAT, ACL, Content & Application Policies) - Design wireless configurations using SSID & authentication methods (LDAP, RADIUS) - Configure VLANs and network segregation - Monitor network performance and integrity; conduct regular network performance tests - Suggest improvements to network performance, capacity, and scalability - Create and implement network security measures - Server and cloud management: - Design, build, maintain, and manage Server 2016+ - Deploy physical and virtual server infrastructure - Manage Hyper-V, VMware, Failover Clusters, and HA environments - Administer Active Directory, DNS, DHCP, Print, File services - Design and administer Disaster Recovery Solutions and Infrastructure - Administer Azure, Entra ID, Exchange Online, SharePoint, OneDrive, Teams - Security management: - Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust) - Detect and clean viruses and malware - Oversee and test security measures, including access authentication and disaster recovery - Workstation management: - Design, build, maintain, and manage Windows 10/11 devices - Manage local, Active Directory, and Entra ID joined devices - Handle profiles, migrations, and application troubleshooting - Install and configure modern software Qualifications - 3+ years of experience - Experience working in customer environments - Excellent customer relationship skills - Thrives in a team environment - Exhibits strong interpersonal and communication skills - Multitasks in a fast-paced environment - Sharp troubleshooting skills - Ability to work independently - Organizational and mentoring skills - Mentor team members on technical issues - Use of remote access tools such as LogMeIn and Screen Connect is a plus - Automate tasks and monitor their effectiveness - Proficient in Microsoft Office applications - Experience in ConnectWise PSA - Maintain complete technical documentation Requirements - Solid background in network administration and architecture - In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF) - Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA) - Design and deploy functional networks (LAN, WLAN, WAN, VPN) - Install and configure networking hardware - Configure routers, switches, wireless, and firewalls - Design firewall configurations including NAT, PNAT, ACL, Content & Application Policies - Design wireless configurations using SSID & authentication methods like LDAP, RADIUS - Configure VLANs and network segregation - Experience with network diagnostic, monitoring, and analysis tools - Monitor network performance and integrity - Conduct regular network performance tests - Create and implement network security measures - Server 2016+ design, build, maintenance, and management - Ability to create and deploy physical and virtual server infrastructure - Manage Lights Out Management and Lifecycle Management using iDrac or other methods - Support Hyper-V, VMware, Failover Clusters, and HA environments - Administrate Active Directory and other primary server roles (DNS, DHCP, Print, File) - Design and administer Disaster Recovery Solutions and Infrastructure - Administrate Azure and Entra ID - Administrate Exchange Online, SharePoint, OneDrive, Teams - Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust) - Strong understanding of virus and malware detection and cleaning techniques - Create, oversee, and test security measures (e.g., access authentication and disaster recovery) - Windows 10/11 design, build, maintenance, and management - Local, Active Directory, & Entra ID joined devices - Manage profiles, migrations, and application troubleshooting - Install and configure modern software Benefits - Competitive compensation and benefits package - HMO Day 1 + FREE dependent coverage - Allowances - Attendance bonus - Paid time offs - Company-provided work setup (laptop, monitor, accessories) - Training, career growth, and global exposure - A collaborative and supportive team culture

• Assist in drafting and reviewing legal documents, such as contracts, agreements, and legal correspondence • Conduct legal research and gather information for cases • Prepare and organize legal documents and maintain accurate records • Communicate with clients, attorneys, and other professionals on behalf of the legal team • Schedule appointments, meetings, and court dates for attorneys • File and maintain legal documents in physical and electronic filing systems • Prepare and submit legal forms and documents to government agencies • Assist with billing and invoicing for legal services • Perform other administrative tasks as needed to support the legal team

• Administer copier data collection application by providing daily monitoring of application to ensure information accuracy. • Resolve all copier data collection application issues. • Answer client calls, emails and correspondence in a timely manner. • Accurately log client problem information and create service calls. • Troubleshoot systems and applications. • Assign service requests to available Copier Service Technicians. • Provide prompt communications to clients regarding issue status and resolution times. • Maintain client database information. • Develop and support best practices and operational procedures.

• Collaborate with the team to contribute to proposals for potential clients. • Plan, create, and launch paid campaigns across Google Ads and Microsoft Ads. • Structure ad groups, set bidding strategies, and configure targeting parameters aligned with campaign objectives. • Write compelling ad copy for ads and extensions. • Manage campaign budgets and pacing to ensure spend is allocated efficiently throughout the month. • Conduct keyword research using Google Keyword Planner. • Build and maintain negative keyword lists to eliminate irrelevant traffic and reduce wasted spend. • Define and refine audiences for precise targeting. • Monitor keyword performance and adjust match types, pauses, and optimizations based on data insights. • Design and run A/B tests on ad copy, landing pages, bidding strategies, and audience segments. • Continuously optimize Quality Score, Ad Rank, CTR, CPC, CPA, and conversion rate. • Track, analyze, and report on campaign KPIs on a weekly and monthly basis. • Identify underperforming campaigns and provide actionable recommendations for improvement. • Set up and maintain conversion tracking through Google Tag Manager. • Stay current with Google Ads and Microsoft Ads platform updates, beta features, and algorithm changes.

• Plan and manage projects from initiation through completion, including scope, timelines, milestones, and deliverables. • Coordinate cross-functional teams including engineering, product, and operations to ensure smooth execution of initiatives. • Track project progress and proactively identify risks, dependencies, and potential blockers. • Help teams maintain momentum by facilitating coordination and removing obstacles that impact delivery. • Support Agile development practices and delivery tracking where appropriate. • Work closely with product and engineering teams to translate business objectives into actionable project plans. • Maintain clear documentation of project requirements, decisions, and progress. • Maintain project and portfolio visibility using Jira and related tools. • Provide leadership with clear updates on project status, timelines, risks, and resource needs. • Ensure assigned projects, epics, and tasks are consistently documented and tracked to promote transparency and accountability. • Serve as a key communication bridge between leadership, product stakeholders, and technical teams. • Prepare and share regular project status updates and ensure stakeholders remain aligned on priorities and expectations. • Escalate issues or decisions when necessary to maintain forward progress. • Identify opportunities to improve project management practices, collaboration, and delivery processes. • Support the adoption of consistent project tracking and documentation practices across the organization. • Help implement practical processes that improve efficiency without adding unnecessary overhead. • Leverage project data and existing scorecards to monitor organizational priorities and project performance. • Build and maintain dashboards that provide visibility into project timelines, delivery metrics, and operational trends. • Help leadership understand capacity, project progress, and potential delivery risks.

• Conduct initial client intake by communicating with clients via phone and gathering relevant information needed to build and update case files • Maintain accurate client records and organize case information to support attorneys and legal staff • Serve as a point of contact for clients by providing updates, answering basic inquiries, and ensuring clear communication between clients and the legal team

• Manage both the professional operations of the clinic and high-priority administrative tasks • Handle calls with a professional, empathetic tone • Collect co-pays/deductibles at the time of service • Coordinate with the biller to resolve underpaid claims and communicate with clients regarding denials • Act as the first point of contact for billing concerns, resolving them with emotional intelligence and clarity • Utilize QuickBooks and Google Spreadsheets to track daily office expenses, tax-related documents, and bank statements • Implement systems to put recurring bills on autopay and streamline office workflows • Maintain a meticulously color-coded and organized digital/physical filing system • Monitor and respond to emails at least 3x daily, ensuring a "don't worry, I'll take care of this" level of service • Responsible for seeing tasks through to 100% completion without being reminded

• Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks. • Develop and maintain standardized response frameworks for both positive and negative feedback. • Ensure all client reviews receive timely, professional attention in alignment with each brand's voice and guidelines. • Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure. • Build and refine internal best practices for flagging and escalating disputes through Google's formal complaint channels. • Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals. • Stay current on Google's evolving review policies and platform guidelines to maximize dispute success rates. • Manage and optimize Incline's customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews. • Collaborate with Client Success Teams to identify opportunities to improve review volume and average ratings. • Leverage AI-powered tools to analyze client review data, identify recurring themes, and surface actionable insights. • Deliver regular reporting to clients and internal stakeholders covering flagged reviews, dispute outcomes, removals, and overall sentiment trends. • Translate data findings into concrete recommendations that help clients improve customer experience and service delivery. • Manage a team of dispute specialist and review coordinators, to proactively provide high-quality services and results. • Determine staffing requirements for growing the program, ensuring that it scales efficiently. • Establish scalable workflows, SOPs, and quality standards for the in-house review management function. • Serve as the internal subject matter expert on review management platforms, tools, and Google Business Profile best practices.

• Review live and pending Meta campaigns for accuracy in settings, budgets, audiences, creatives, and naming conventions • Monitor campaign pacing to ensure budgets are spending appropriately relative to plan; flag under- or over-spend issues promptly • Verify URLs, UTMs, and destination functionality prior to and after launch • Perform daily delivery checks and identify anomalies or errors for escalation • Assist with campaign setup using provided briefs and step-by-step instructions • Ensure correct creative versions are used and aligned with launch requirements • Clearly communicate errors, risks, or pacing concerns to senior team members • Track identified issues through resolution to ensure no gaps in execution • Independently build campaigns from approved briefs • Perform repeatable maintenance tasks (pausing, duplicating, budget updates)

• Maintain Windows-based networks • Troubleshoot workstation, network, and server issues • Support Intelinet Cloud Solution • Manage diverse technologies including Fortinet, Barracuda, Cisco Meraki, and Ubiquiti • Design and deploy functional networks (LAN, WLAN, WAN, VPN) • Configure and manage Fortinet security policies, SD-WAN, VPNs, etc. • Deploy and support Ubiquiti UniFi gateways, switches, and wireless infrastructure • Monitor network performance and integrity • Conduct regular network performance testing • Create and oversee security measures