Role Description Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS, mobile apps or desktop applications products. Using current programming language and technologies, writes code, completes programming and performs testing and debugging of applications. Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications. As a ServiceNow Developer IV, you will be responsible for designing, developing, and implementing enterprise-grade ServiceNow solutions while ensuring a compliant, secure, and performant platform. You will work closely with the Product Manager and development team to translate business requirements into robust technical solutions. This role requires deep technical expertise in the ServiceNow platform, strong scripting skills, business acumen, and the ability to translate complex requirements into scalable, automated solutions aligned with organizational goals. Qualifications - Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent years of progressive hands-on experience showing continued levels of ownership and accountability. - Strong verbal and written communication skills. - 8+ years of progressive experience in ServiceNow development and platform architecture. - Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM. - Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications. - Proven experience in Agile or Scrum methodology. - Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS). - Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence. - Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers. - Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces. - Basic understanding of data modeling, process automation, and platform scalability strategies. - Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives. - Strong problem-solving skills and a proactive approach to platform improvements. - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) Requirements - Design, develop, and maintain ServiceNow applications, modules, platform, and integrations. - Translate business outcomes into technical specifications and workflows. - Define development, security, documentation, and system health standards and practices, ensuring they are communicated, understood, monitored, and adhered to. - Manage regular patch and upgrade planning, scheduling, and implementation. - Lead quality assurance efforts including test planning, execution, and defect resolution. - Ensure platform stability through health scan monitoring and remediation, instance observer statistics evaluations, and continual management of overall instance performance. - Ensure vendor support is actively working documented issues, driving to resolution. - Mentor junior developers and ensure adherence to coding and documentation standards. - Perform system administration tasks including user access, security roles, and platform upgrades. - Conduct code reviews and enforce best practices in development and testing. - Be prepared to provide on-call production management support to ensure ServiceNow incidents are mitigated within company SLA standards. - Foster clear and professional communication with stakeholders at every organizational tier. - Stay current with ServiceNow releases and recommend enhancements to improve platform capabilities. Benefits - Collaborative and open culture where communication and engagement are central to success. - Remote-first company with camera/video capability to simulate the office environment. - Enhanced security and protection of sensitive company information through video participation.