SR International Incorporation

• Support enterprise endpoint management, device security, compliance, and systems administration initiatives • Deploy, secure, configure, and maintain endpoint devices • Ensure compliance with security standards • Deliver excellent end-user support • Manage endpoint lifecycle activities including provisioning, configuration, updates, and patch management • Implement and enforce endpoint security policies and encryption standards • Administer and support endpoint manager and security platforms • Maintain technical documentation for endpoint configurations and operational procedures

• Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to tax compliance, delinquency and general information requests • Answering incoming phone calls in a fast-paced environment • Resolving Tier 1 level issues • Reviewing taxpayer accounts • Verifying, gathering and simultaneously updating key information • Educating taxpayers of online resources and current tax policies • Submitting requests for payment arrangements • Documenting actions taken into multiple systems • Participating in all team engagement activities • Meeting performance expectations

• Managing test runs, jobs, and calendars • Reviewing software requirements and user stories; preparing test scenarios • Designing and developing manual test scripts • Executing system, integration, regression, and related test cycles • Detecting, documenting, and tracking software defects and inconsistencies • Producing support documentation for defects, test results, and testing activities • Preparing comprehensive testing reports for the design team • Engaging with clients and vendors to understand product requirements • Participating in design reviews and providing input on requirements and potential risks • Delivering timely reviews, test designs, solutions, and documentation • Applying quality engineering principles throughout the Agile lifecycle • Performing other related duties as assigned

• Collaborate with Business Analysts on requirements gathering • Design, develop, and configure applications using Mendix • Analyze current business processes and define future-state workflows • Prepare and support User Acceptance Testing (UAT) • Troubleshoot application issues and resolve defects • Participate in Agile/Scrum ceremonies

• Lead workshops, discovery sessions, and stakeholder interviews to gather requirements • Analyze and document current workflows, gaps, and improvement opportunities • Develop and refine business, functional, and process requirements • Collaborate with technical teams to support AI/ML-driven solutions (NLP, algorithms) • Map and redesign workflows to improve efficiency, cost, and outcomes • Define and track metrics to measure solution effectiveness • Provide status reporting, documentation, and stakeholder communication • Coordinate and support demonstrations and stakeholder presentations • Contribute to roadmap development and final reporting • Support and lead Agile processes and scrum activities

• Lead end-to-end delivery of AI solutions across enterprise platforms • Design, develop, and implement solutions using Copilot Studio, Azure AI, Power Platform, M365, and Gemini • Collaborate with Enterprise Architecture, data teams, and business stakeholders • Define technical architecture, design documents, and implementation strategies • Ensure integration of multiple products and services to meet business needs • Oversee Tier 3 application support, upgrades, and patch management • Identify and manage risks, mitigation strategies, and control activities • Provide technical guidance to leadership and stakeholders • Support testing, deployment, and ongoing system improvements

• Collaborate with other ADABAS administrators at MDHS to support MACWIS and other applications supported by MDHS.

• Act as a hands-on developer and technical lead , owning solutions from design through deployment • Develop and customize Dynamics 365 CE solutions, including: C# plugins and custom workflow activities • JavaScript / TypeScript form scripting • Entity/table customization • Model-driven app enhancements • FetchXML queries and SSRS RDL reports • Lead on-prem to cloud modernization efforts, including code remediation and solution restructuring • Migrate or rewrite reports from SSRS to FetchXML RDL, Power BI, or Paginated Reports • Provide architectural guidance on integrations, extensions, performance, and scalability • Implement integrations using Dataverse APIs, Azure Functions, Logic Apps , and approved integration patterns • Ensure code quality, performance tuning, version control, and adherence to security standards • Collaborate with business analysts, project managers, and functional teams • Mentor developers and provide advanced troubleshooting support • Continuously learn and adopt new Power Platform , Dynamics 365 , and cloud capabilities

• Design, develop, test, and deploy Java/J2EE web applications • Build secure SOA web services using Spring technologies • Develop front-end components using Angular, React, or Vue.js • Implement solutions using JBoss and Tomcat • Perform JDBC and ORM development using Hibernate/OpenJPA • Write and optimize SQL and database components (Oracle/PostgreSQL) • Apply SOA principles, enterprise integration patterns, and governance standards • Participate in system design, technical documentation, and architecture reviews • Collaborate with cross-functional teams and demonstrate technical leadership • Manage assigned tasks and deliverables to meet project timelines

• Develop and orchestrate data pipelines using Azure Data Factory/Synapse. • Build data warehousing and perform analytics engineering using Azure Synapse Analytics. • Optimize T-SQL queries and implement indexing strategies. • Set up ETL/ELT frameworks with error handling and incremental loads. • Integrate various data formats from different sources. • Utilize source control and deployment practices for team collaboration.