• Define and govern the overall ServiceNow platform architecture and roadmap. • Lead solution design workshops and translate business requirements into scalable ServiceNow solutions. • Architect and implement ITSM and CSM solutions following ServiceNow best practices. • Design multi-tenant ServiceNow environments using Domain Separation. • Define CMDB strategy, Discovery architecture, and service mapping approach. • Review and approve technical designs, customizations, integrations, and data migration strategies. • Establish platform governance, security, performance, and upgrade strategies. • Mentor developers, administrators, and business analysts. • Collaborate with enterprise architects, infrastructure teams, and business stakeholders.

• Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3. • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing. • Design and customize Service Portal ServiceNow applications or product based solutions based on ServiceNow applications. • Implements integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS ). • Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script. • Create and execute development plans as appropriate to meet changing needs and requirements. • Understands ITIL V3 processes and is hands-on with ITIL process implementation. • Conduct requirements gathering workshops for customers. • Help integration team in planning and packaging the ServiceNow service portal integration solution. • Draft use cases and functional requirements documents. • Draft proposals and statements of work for solutions. • Reviewing and providing guidance on functional requirements documents. • Provide technical assistance in a pre-sale’s capacity.

• Assist with development and configuration related tasks in support of ServiceNow implementation • Develop, configure, test, and deploy solutions for backlog items • Create and enhance complex Service Catalog items • Maintain the Knowledge Base (KB) structure for governance and usability • Perform full lifecycle implementation tasks, including configuration, system integration, testing, and solution design • Create, configure, and maintain service now reports and dashboards • Author clear technical and process documentation utilizing the ServiceNow Knowledge Base module • Collaborate effectively with technical teams and business stakeholders

ServiceNow Developer Location: New York, NY / Remote / Hybrid / Albany, NY Information Technology / Full Time Hybrid / Hybrid Job Description: ServiceNow Developer Employment Type: Full-Time, Mid-level Department: Information Technology CGS is seeking a ServiceNow Developer to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Utilize Angular.JS, JavaScript, SQL and related technologies for ServiceNow development - Support the discovery, requirements gathering, and the build out of core ServiceNow functionality - Implement multiple HR Service Requests within the HRSD scope in ServiceNow - Develop applications to facilitate Employee service requests to HR and HR fulfillment process - Refactor ServiceNow software customizations during ServiceNow major updates - Collaborate with fellow developers and business analysts in an Agile development environment - Understand backend configuration of ServiceNow Design tests and build test data - Support configuration, change, and release management - Maintain responsibility for the completion and accuracy of work products Qualifications: - A Bachelor’s degree in a related field - 3-7 years related experience - 2+ years ServiceNow development experience - ServiceNow Certified System Administrator (CSA) certification - Experience creating reports/dashboards, customized forms, and workflows in ServiceNow - Experience working with Agile Development and Test Management applications of ServiceNow - Excellent communication skills, written and verbal - Experience working in an Agile project environment with an emphasis on frequently delivering functional software releases at a sustainable pace Ideally, you will have: - Hands-on experience with the ServiceNow HR Service Delivery application - Familiarity with Human Resources business processes - Experience with business analysis or requirements gathering Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #CJ $112,597.33 - $144,768 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.