Role Description Responsible for developing and managing complex projects across multiple locations. Thriving in a results-driven environment, this role collaborates closely with the sales team to develop winning technology strategies, design solutions, and promote our portfolio of services. Transitioning to a Specialist and Post-Sales focus, the Senior Solutions Engineer delivers technical presentations, provides support, and executes billable services, ensuring exceptional customer satisfaction. Strong project management skills, customer-centricity, and adaptability are key for success in this role. Join us and drive innovation in technology solutions! Qualifications - Technical four-year degree, but experience in lieu of degree will be considered. - Time management and ability to meet deadlines. - Strong organizational skills and ability to multitask. - Problem-solving and decision making. - Proactivity and self-direction. - Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams. Requirements - Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team. - Be a problem solver. Provide recommendations and options to help solve problems. - Execute based on established processes or create a new process to execute against. - Demonstrate active listening skills. Be curious and willing to ask questions to dive deeper into the needs of the customer. - Be hypersensitive to the details when composing, processing, and proofing information and data. - Self-motivation, and the ability to manage through ambiguity while also asking questions for understanding. - Manage multiple complex projects, customers, and interruptions with ease. - A strong and proven work ethic, high energy, and outstanding organizational skills. - Complete ownership of time and task management. - Analytic ability to gather and summarize data. - Display a strong sense of emotional intelligence. Be able to relate and communicate effectively with an array of personalities and cultures. - Demonstrate quantitative analysis and critical thinking skills. - Work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor. - Travel may be required for company events, training, and customer visits. Benefits - Sustained, measured excellence in project & process delivery. - Sustained, measured excellence in delivery efficiency with expected continuous improvement. - Step changed delivery in safety, quality, and/or cost. Language Skills - Primary language used in daily operations is English. - Additional primary company languages include Spanish, French, and Dutch. - Read and interpret documents, procedure manuals and various correspondence from both internal and external. - Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization. Supervision Role does not require supervision of direct and indirect reports, however you may be responsible for delegating work on large projects to other project resources. Decision Making + Reasoning Able to take accountability and responsibility for business target delivery and decision making. Working Relationships - Assigned Sales Team - Sr. Solutions Consultant - Director Solutions and Services Physical Requirements - Stand: Under 1/3 - Walk: Under 1/3 - Sit: Over 2/3 - Use hands to finger, handle, or feel: Over 2/3 - Reach with hands and arms: Over 2/3 - Climb or balance: Under 1/3 - Stoop, kneel, crouch, or crawl: Under 1/3 - Talk or hear: Over 2/3 - Lift Up to 25lbs: Under 1/3 Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

• Lead project teams onboarding new customers, with a heavy emphasis on project / stakeholder management and understanding client requirements • Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch • Proactive project management across many customers, to manage requirements and tasks across onboardings • Lead, mentor and train training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible • Continuously improve the post-sales processes to help our customers accelerate the time to value

• Lead solution strategy for high-priority opportunities in Spanish and English, including discovery, documentation, and stakeholder alignment, adapting approach based on audience needs • Translate and synthesize insights across Spanish and English to drive clear internal alignment • Collaborate cross-functionally with Product, Services, Architects, and Sales to validate design feasibility and delivery approach • Create compelling, outcome-driven solution narratives that reflect executive priorities and operational realities • Own solution design development for assigned opportunities, aligning product capabilities to business outcomes • Design and deliver value-based solution presentations and demos tailored to stakeholder personas • Incorporate value engineering concepts (ROI, cost of inaction, impact metrics) into solution positioning • Partner with Account Executives to shape opportunity strategy, stakeholder coverage, and deal progression • Collaborate with Solution Architects, Product, and Services to validate feasibility and identify risks early • Adapt to varying expectations for Spanish-first vs. bilingual engagement across agencies.

• Serve as the principal cloud solution strategist during federal capture and proposal efforts, translating mission requirements and evaluation criteria into winning, market-aligned architectures and technical narratives • Partner closely with business development, capture managers, proposal managers, and executive stakeholders to define discriminators, win themes, solution storylines, and customer-aligned messaging for proposals and orals • Lead development of technical proposal artifacts—including architecture diagrams, technical volumes, briefings, compliance matrices, and oral presentation content • Advise internal teams on cloud strategy, modernization pathways, etc. • Facilitate technical solution reviews to ensure proposed architectures are innovative, compliant, and aligned with evolving government mandates