Title : Operations Specialist Location: Bonita Springs United States Job Description: Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career. We offer rewarding career opportunities that include: - Competitive wages - Access to wages before payday - Flexible scheduling options with full-time and part-time hours - Paid time off and Holidays (full-time) - Comprehensive benefits including health, dental, vision, life and disability insurances (full-time) - 401(K) with employer matching - Paid training - Opportunities for advancement - Meals and uniforms - Employee Assistance Program Provincial is looking for an Operations Specialist to join our team! Position Overview: The Operations Specialist is responsible for the positive and effective leadership, operation and management of assigned Independent Living communities during a leadership vacancy or other critical business need. This position ensures standards of excellence, occupancy, and financial goals within established budgetary guidelines. Responsibilities may vary depending on the specific community needs, goals, and timeframe of assignment. Key Responsibilities: Managing Vision and Purpose - Communicates a clear, Resident-focused vision aligned with a resident-centered model of care. - Models Provincial Senior Living’s mission and values in all aspects of leadership. Business Development - Participates in planning and implementing marketing and sales strategies with Regional support. - Builds relationships within the local area to drive occupancy and maintain competitive positioning. - Ensures effective external business development strategies and adjusts plans as needed. - Holds Sales Team Members accountable for achieving referral and move-in goals. Resident and Family Engagement - Dedicated to meeting the expectations and requirements of residents and their families. - Obtains first-hand resident feedback to improve services and enhance resident satisfaction. - Achieves outstanding resident engagement survey results and leads engagement improvement plans. - Holds effective Town Hall and Resident Council meetings. - Effectively resolves resident concerns and promotes a welcoming, vibrant community environment. - Ensures leadership team members interact consistently with residents and families, fostering trust and connection. - Connects daily with residents and families to gather feedback and follow up on questions or issues. Quality Assurance and Safety - Maintains a safe, clean, and welcoming community environment. - Complies with company policies and standards for resident and team member well-being. - Leads and promotes Safety and Risk Management practices. - Ensures all incidents are addressed promptly and corrective actions are implemented as needed. - Cooperates with municipal, county, and state agencies to ensure compliance with applicable guidelines. Financial Management and Business Acumen - Provides input for budget preparation and adheres to established financial goals. - Monitors departmental budgets and meets regularly with department heads to review spend downs. - Reviews monthly financial statements, identifies variances, and implements corrective actions. - Manages labor and other key expenses to align with occupancy and service level needs. - Prepares and submits timely expense and budget data, as well as other community reports. - Provides overall management and oversight of the P&L, budget, and occupancy expectations. Supervisory and Leadership Responsibilities - Assists with hiring and onboarding of permanent Executive Directors and leadership team members. - Provides training and support to new Executive Directors to ensure a smooth transition. - Oversees all departments to ensure efficient operations and alignment with financial and operational goals. - Recruits, selects, and supports comprehensive training for department heads. - Provides constructive feedback and performance reviews for department heads. - Fosters a positive, collaborative, and resident-focused work environment through open communication and consistent presence in the community. - Promotes the sharing of best practices and development of team management skills. Qualifications: - Bachelor’s degree preferred (Business Administration, Hospitality, or related field ideal). - Minimum of three years of managerial experience, preferably in senior living, hospitality, or a related service industry. - Demonstrated experience with budget oversight, hiring, coaching, and daily operations supervision. - Previous sales or business development experience preferred. - Demonstration of success in managing operating expenses and occupancy. - Frequent travel and/or extended time away from home depending on location of assignment. - If having a direct impact on the lives of others is appealing to you, apply today and join our team! EOE D/V JOB CODE: 1007066

Manage and execute national development operations, oversee gift processing and donor data management, coordinate pipeline meetings, and support donor communications and fundraising campaigns to enhance donor engagement and operational excellence.

Provide independent oversight of Cybersecurity and Technology risk management, lead risk assessments and control testing activities, and establish strong stakeholder relationships to embed effective risk management practices across operations.

Title: Gift Processor, Part Time Location: Lasell University - Newton, MA 02466 Job Description: Overview Salary Range $23.50 - $25.50 Hourly Position Type Part Time Education Level High School JOB DESCRIPTION Department: University Advancement Reports to: Director of Strategic Operations for University Advancement Employment Status: Part-Time/12 Months Lasell University seeks an experienced and collaborative part-time Gift Processor to join the University Advancement (UA) team during an exciting period of growth. Under the leadership of our 10th president, Eric M. Turner, Lasell is undertaking its largest campaign in the university’s history. The Gift Processor is an essential member of the UA and is an exceptional, solutions-oriented professional, responsible for processing gifts and tax receipts in a timely and accurate way. In addition, the Gift Processor contributes to the quality of data in Lasell’s CRM database (NXT Raiser’s Edge) by updating donor records and information as needed and other related duties as assigned. This position is part-time and reports to the Director of Strategic Operations for University Advancement. The ideal candidate will have demonstrated success maintaining processes related to all high-level, complex giving streams including giving from third-party vendors, matching gifts, wires and stocks. This role requires excellent customer service skills and an ability to maintain appropriate confidentiality of sensitive donor information. This position requires exceptional attention to detail, independent judgment and discretion, strong communication skills and ability to take initiative and follow up when information is needed. This person is expected to have or quickly develop a thorough understanding of Internal Revenue Service (IRS) gift regulations, accepted gift standards and procedures, and fundraising database processes. Employees who represent diverse backgrounds and perspectives help our community thrive, learn, and grow and they are key contributors to our strategic vision. The role is an on-campus position. PRINCIPAL DUTIES AND RESPONSIBILITIES: The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities. Lasell University has the right to add or change the job responsibilities at any time. - Process gifts timely and accurately. - Ensure proper documentation of donor intent for all giving for stewardship and audit purposes. - Coordinate the transfer of checks and cash from University Advancement to the Business Office for deposit. - Coordinate with Lasell’s Mailroom to obtain mail in a timely manner. - Generate, edit, proofread, and mail tax receipts to donors. - Generate and mail pledge reminders upon request. - Produce daily and weekly gift reports for front line fund raisers and stewardship purposes. - Prepare reconciliation reports for Lasell’s Business office. - Liaise with Lasell’s Business Office to exchange information about wire transfers and stock giving. - Edit and update information in Lasell’s CRM (Rasor’s Edge) to ensure data integrity. - Other duties as assigned. Qualifications MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB: Minimum Education level: High school. Computer skills: Proficiency and experience with gift processing CRMs, particularly Raiser’s Edge. Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel also desired. Other Requirements of the Job: - Ability to work during the first two weeks of July and the last week of December and first week of January (not including Christmas and New Year’s days which are holidays) as these are peak times for gift processing at Lasell. - Must work autonomously as well as interact effectively as a team member. - Ability to adapt one's communication styles, approaches, and skills in a manner that reflects an appreciation for, and commitment to, our increasingly diverse workplace and alumni community. - Must maintain the highest ethical standards for confidentiality. CERTIFICATION, REGISTRATION OR LICENSURE REQUIRED BY THE JOB: None PHYSICAL AND VISUAL REQUIREMENTS: Physical Effort: Average physical effort with some handling of light weights such as supplies or materials on an infrequent basis (10-15 lbs.) Visual: Average visual effort with infrequent exposure to visually demanding work WORKING CONDITIONS: Work performed in an environment with correctable conditions such as lighting and room temperature Normally, no exposure to job hazards; probability of injury is remote Lasell University is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran's status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders.