• Manage all customer inquiries to successful resolution. • Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses. • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact. • Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service. • Evaluate and escalate calls as appropriate. • Respond to non-phone customer inquiries (e.g., e-mail, fax). • Comply with all industry regulations including adverse event and product quality processes. • Manage all assigned project work in a timely manner. • Maintain up-to-date knowledge of product, medical, disease and industry information. • Obtain pertinent customer information and record customer interactions in appropriate systems. • Communicate customer calls, issues, trends, programs and solutions. • Interact with team members to manage a broad number of products, medical and business issues and share best practices.

• Support customers at risk of cancelling by delivering tailored solutions that maintain appropriate cover • Identify lapse risks early and implement proactive strategies to improve customer retention outcomes • Engage customers through inbound and outbound conversations to strengthen relationships and trust • Deliver personalised options aligned to customer needs to drive policy sustainability and satisfaction • Achieve retention and performance targets while maintaining a high-quality customer experience • Uphold compliance and regulatory standards to ensure fair, ethical and accurate customer outcomes

• Self-Sourced Mortgage Loan Originator who originates, reviews and evaluates mortgage loan applications and makes recommendations • Counsel members regarding appropriate financial planning and practices • Assist in growing the credit union membership by self-sourcing mortgage applicants by working closely with referral partners such as Realtor, Builder, and other trade organizations • Interview and process mortgage loan requests by appointment, web application, phone, and walk-in • Evaluate credit worthiness • Analyze supporting documentation (e.g. paystubs, W-2‘s, tax returns, asset documents, etc.) • Use credit reports and supporting documentation to verify accuracy of application • Review purchase agreements, warranty deeds, real estate contracts and other property related documentation provided by the borrower or real estate professional • Disclose loan applications accurately, and in a timely manner, remaining in compliance with all State and Federal Regulations • Provide sound reasoning for approval or denial of the loan application that is documented in Loan notes and with supporting documentation • Provide a superior member experience by actively listening to and assessing needs of the member and non/member • Explain the features and benefits of targeted products and services • Offer targeted solutions to meet the members needs • Educate and advise members of financial planning, credit worthiness, underwriting guidelines, interest rates and products • Provide sufficient information so that the member can make an educated decision on the product and rate chosen • Strive to exceed the Credit Union’s service and sales goals through the development and maintenance of member relationships • Cross-sell consumer and commercial products to members, when appropriate • Develop external relationships with realtors and builders • Participate in mortgage seminars, Realtor on Duty and CU Realty functions, and other events as requested • Follow up with attendees to develop additional relationships and loans • Meet or exceed annual department origination goals as set by Management • Complete all steps required to register and renew, yearly, with Nationwide Mortgage Licensing System and Registry (NMLS) • Ensure that all personal data is kept up to date with NMLS • Complete SAFE Act training as required by the Credit Union • Attend schools, seminars and other types of training to further expand and enhance product knowledge • Perform other duties as requested by management.

Role Description As an Advanced Provider, you play a critical role in our mission to improve lives in Radiology and are a valued member of the full care team. Seeking Radiology physician assistants and nurse practitioners. - Current national certification, DEA, and BLS are required. - ACLS and PALS are preferred. - Current state license is a plus. Qualifications - Respected and empowered Advanced Providers. - Involved in making a difference at the clinical and leadership levels. - Support from a network of 5,000+ clinicians. - Unparalleled professional development opportunities, including fellowships, internships, and a stipend for professional growth. Benefits - Superior health plan options. - Dental, Vision, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans with a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions. - Variety of Pre-Tax Savings Accounts including HSA, FSA, Dependent Care and Commuter Benefits. - Time Off: Start with 4 weeks PTO annually and increase to 6 weeks with tenure, plus generous sick leave. - Flexible scheduling for work/life balance. - Annual cash bonus. - Professional Expense Reimbursement for medical staff dues, state licenses, DEA license, and national recertification fees. - Up to $1,500 annual allowance for medical education courses and professional memberships. - Student Loan Refinancing Discounts. - EAP and travel assistance included. - Free education opportunities for personal and professional growth. - Several wellness programs that focus on provider wellbeing and health. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees. - Salary range for this role is $65- $100 per hour. Company Description At Vituity, we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. - Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. - Even when you are working remotely, you are an important part of the Vituity Community. - Monthly wellness events and programs such as yoga, HIIT classes, and more. - Team building activities such as virtual scavenger hunts and holiday celebrations. - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, and more.