TAL Australia logo
TAL Australia

Insuring This Australian Life

Customer Solutions Specialist

GeneralGeneralContractRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

3 days ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Customer Solutions Specialist

TAL Australia

• Support customers at risk of cancelling by delivering tailored solutions that maintain appropriate cover • Identify lapse risks early and implement proactive strategies to improve customer retention outcomes • Engage customers through inbound and outbound conversations to strengthen relationships and trust • Deliver personalised options aligned to customer needs to drive policy sustainability and satisfaction • Achieve retention and performance targets while maintaining a high-quality customer experience • Uphold compliance and regulatory standards to ensure fair, ethical and accurate customer outcomes

Job Requirements

  • Experience in a contact centre or telesales environment, ideally supporting customer outcomes
  • Background in financial services is beneficial but not essential
  • Comfortable using call centre systems and navigating multiple platforms
  • Ability to analyse customer needs and apply sound judgement to deliver appropriate solutions
  • Strong verbal and written communication skills, with a clear and confident approach
  • Willingness to learn and apply technical knowledge, including relevant industry qualifications

Benefits

  • Flexible and blended working options
  • Discounted insurance
  • Wellbeing initiatives

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