• Serve as the first point of contact for prospective members via inbound phone calls, web form submissions, and online scheduling workflows • Proactively outreach to prospective members who: Start but do not complete online scheduling • Submit web forms requesting information • No-show to their first appointment and need re-engagement • Confidently educate prospective members on Eleanor Health’s whole-person care model, including what we do and what we don’t offer, while positioning Eleanor as a strong option for people seeking support with substance use • Use a consultative, sales-oriented approach to: Understand a prospective member’s needs, motivations, and barriers • Address concerns and hesitations • Clearly articulate the value of Eleanor Health’s approach to care • Maintain ownership of leads by creating follow-up tasks, documenting next steps, and ensuring no prospective member “falls through the cracks” • Manage inbound referrals from external providers and community partners, including proactively outreaching to confirm receipt of referrals, provide status updates when appropriate, and request additional or updated contact information to ensure timely connection to care • Meet or exceed individual and team performance metrics, including: Answer rate & speed to answer • Quality score • Conversion to scheduled and completed first appointments • Accurately document all interactions in CRM (Salesforce) and EMR (Athena) • Collaborate closely with clinical and operations teams to ensure a seamless member experience • Continuously improve your approach by incorporating feedback, coaching, and performance data

• Deliver instructor-led virtual and in-person training sessions covering operating rules, safe work procedures, and operational best practices. • Teach and support company-specific operating rules, including rules influenced by Canadian Rail Operating Rules (CROR) and industrial rulebooks aligned with the General Code of Operating Rules (GCOR). • Provide instruction on rail-specific operating practices including train and yard movements, switching, radio communication, signal awareness, track authority, protection of employees and equipment, and job briefing expectations. • Evaluate employee proficiency and support qualification, re-qualification, and corrective training as required. • Support qualification programs for safety-related railway employees by documenting training completion, evaluating rule knowledge, and identifying employees requiring refresher or corrective instruction. • Develop, update, and maintain clear and accurate training materials, assessments, and supporting documents for virtual and in-person delivery. • Maintain up-to-date knowledge of regulatory requirements, rulebook changes, and industry best practices. • Monitor regulatory and industry expectations related to railway employee training, qualification, operating rules compliance, and safety-critical performance. • Create, revise, and maintain company operating rulebooks, including developing new rules and updating existing procedures as needed. • Support the continued development and improvement of on-the-job training programs and related learning materials. • Support continuous improvement of training programs, documentation, and instructional materials. • Ensure consistency between instructor-led content, e-learning content, and mentorship material. • Collaborate with operations leaders to identify training needs, address knowledge gaps, and provide rule-related guidance. • Partner with field operations, supervisors, and subject matter experts to ensure training reflects current terminal, yard, industrial switching, and mainline operating environments. • Perform operational support tasks between training sessions, including rulebook updates, procedure improvements, eLearning development, and documentation work.

• See patients via telemedicine using the technology platform provided by the practice • Provide excellent, personalized patient care according to the guidelines provided by the practice • Work closely with a care team including a Health Coach to help patients optimize outcomes and achieve their health and wellness goals • Oversee medical staff (including Health Coaches and Medical Assistants) and assign aspects of care accordingly • Provide mentorship to non-Physician staff • Participate in patient care program development • Assist in the resolution of patient inquiries and requests • Complete online charts in a timely and accurate manner • Follow organizational policies, procedures, and protocols • Represent Parsley Health in the local and broader community

• Assists in the processing of real estate loan department activity. • Reviews file documentation for completeness and consistency. • Assembles, collates and maintains documentation in proper processing order. • Pre-screens loan applications for qualifications. • Efficiently manages and monitors a pipeline of assigned loans. • Maintains a weekly status report on all files. • Prepares all applicable file documentation including regulatory disclosures. • Orders preliminary title reports, appraisals, and flood certifications. • Communicates loan processing information to members and other stakeholders. • Prepares loans for final underwriting approval.