Medical Services Specialist, English and Spanish

GeneralGeneralFull TimeRemoteSeniorTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

Spain

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishSpanish

Job Description

Medical Services Specialist, English and Spanish

Conduent

• Manage all customer inquiries to successful resolution. • Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses. • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact. • Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service. • Evaluate and escalate calls as appropriate. • Respond to non-phone customer inquiries (e.g., e-mail, fax). • Comply with all industry regulations including adverse event and product quality processes. • Manage all assigned project work in a timely manner. • Maintain up-to-date knowledge of product, medical, disease and industry information. • Obtain pertinent customer information and record customer interactions in appropriate systems. • Communicate customer calls, issues, trends, programs and solutions. • Interact with team members to manage a broad number of products, medical and business issues and share best practices.

Job Requirements

  • Proficiency in English and Spanish at C1/C2 level is required.
  • Previous experience in a call center environment preferred.
  • Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred.
  • Demonstrated competency using information technology, PCs and databases.
  • Excellent verbal, telephone communication and written skills required.
  • Ability to multitask.
  • Good problem solving and decision-making.
  • Good time management, interpersonal and organizational skills.

Benefits

  • 23 days paid holiday per annum.
  • Replacement contract.
  • EUR 1,50 a day WFH allowance.
  • 100% WFH/ Remote.
  • Medical Insurance scheme.
  • The technical hardware equipment is provided by us.
  • Referral program that will allow you to earn extra bonusses.
  • Access to a global learning platform for personal and professional development.

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