TAL Australia

• Lead Line 1 incident and breach management to ensure timely identification, resolution and risk remediation • Strengthen risk and control effectiveness by partnering with stakeholders on assurance testing and issue outcomes • Translate risk insights into clear, practical guidance that supports informed decision-making by risk owners • Embed efficient, compliant ways of working by supporting the evolution of business processes and controls • Provide trusted, commercially balanced risk and compliance advice that enables safe and sustainable business delivery • Champion strong risk culture by representing Line 1 risk across change initiatives, projects and governance forums

• Own end‑to‑end customer campaigns that improve experience, retention and commercial outcomes • Turn customer insight and data into targeted strategies • Increase digital and self‑service adoption • Lift customer advocacy by delivering initiatives • Partner with stakeholders to deliver integrated campaigns • Evaluate and optimise campaigns

• Leading a Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles • Promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment • Manage Life Claims with focus on customer service, accurate policy assessment, cost control, and return-to-health outcomes using best-practice strategies • Resolve complaints and implement improvements to enhance service quality • Ensure adherence to TAL policies, legislative requirements, industry guidelines, and maintain a strong risk culture • Provide guidance on liability determinations, strategy sign-off, and participate in case conferences for complex claims • Allocate daily work, monitor performance, manage resources, and use reporting to ensure service delivery • Recruit, coach, and develop Claims Consultants while driving TAL’s risk culture and customer service standards