• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers • Facilitate qualification, deal cycle participation, account reviews and value assessments • Drive awareness within a micro-vertical to develop repeatable motions • Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology • Serve as a key SME, leader, and professional services consultant to our license sales teams • Serve as the liaison between internal teams and the customer • The Account Partner (AP) is accountable for creating and executing a strategy that builds mind-share and broad adoption of Salesforce technologies on his/her assigned accounts • The AP ensures alignment with Sales and is responsible for developing relationships within his/her account(s) to accelerate value and improve customer outcomes • The AP is accountable for bookings, revenue, margin, CSAT, and value delivered across his/her assigned account(s) • An Account Partner earns the right to be considered a trusted advisor to the customer by providing execution excellence, intimate knowledge of the business the customer is in, and able to clearly lay out the path the customer needs to take to achieve success • They independently identify and close opportunities with the primary goal of helping customers generate significant business value from their Salesforce investment • They are responsible for sourcing and closing Professional Service Business in a region, owning bookings, sales performances, forecasting, managing customer lifecycle, driving adoption through sales activities for new and existing customers, pipeline generation and delivering sales presentations to C-level clients. • Individually responsible for the success of a specific territory and patch. • Consistently demonstrates the ability to develop, manage and elevate Accounts to Tier 1 /2 • Accountable for a larger quota • Utilizes a consultative selling approach across all client levels, particularly C-Suite stakeholders • Demonstrate strong executive presence and confidence when sharing a strong point of view through effective storytelling • Ability to move fast and drive results • Influences leaders and orchestrates internal alignment to provide best solutions • Flawlessly navigate across all our internal teams to create synergy and alignment in driving the deal to closure maximizing both license and services bookings.

• Serve as the primary point of contact for client relationships within the 2–99 life segment • Drive client retention, growth, profitability, and overall satisfaction • Manage relationships with clients and brokers/consultants • Work closely with the sales team on account management strategies • Balance client needs with business objectives • Achieve yearly financial growth goals

Role Description This individual will be responsible for leading and driving the coaching efforts for the customer facing functions aligned to the disease area strategies. This individual would also be responsible for one disease area and will be an integral part of the disease area squad. - Provide field teams with elite clinical skill development for maximum effectiveness - Deliver SME-led training for a specific DA using content from DA Medical and Marketing - Lead affiliate-level onboarding and induction for new hires - Utilize tools like MindTickle and NotebookLM for learning - Collaborate with DAs to facilitate specialized training sessions - Own content execution while DA medico-marketing supports module development - Advance scientific communication via AI simulations and digital tools - Develop consultative persuasion and sales process skills - Deploy dedicated L&D resources for coaching and affiliate programs - Focus on priority clusters with responsibilities aligned to a 70% DA and 30% Affiliate split Qualifications - Disease Area expertise or ability to learn quickly - Ability to coach on in clinic delivery effectiveness (incl sales process, soft skills, consultative persuasion and value proposition/ scientific communication delivery) - Ability to skill build and move PJPs up on adoption ladder of being a highly skilled PJP in customer engagement (intermediate as minimum requirement) - Great sales and coaching skills; excellent communication skills - Is able to engage and put the truth on the table with senior management on where progress is happening and where gaps exist, and solutions - Highly collaborative, solutions oriented, creative - focused on development and growth, holding PJPs to a high performance in a supportive and psychologically safe way of working - Competent to use AI and latest technology tools Requirements - Travel required 40-50% of time via individual in field PJP coaching on in clinic effectiveness, cluster visits - Location agnostic role - however expectation for 50% travel Company Description A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by : - coordinating the different 360Learning resources (technical, pedagogical,...) - empowering the client with the Enterprise positioning and vision provided by our solution Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio. Within one month, you will: - Master our product and Convexity corporate culture - Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team - Participate in your first customer meetings with other CSP’s from the team Within three months, you will: - Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning - Start new projects with prospects and clients Within six months you will: - Define the learning transformation roadmap with the client and identify the resources needed to achieve them - Define a retro-planning of the initiatives on the solution and vouch for it - Identify and document customer use cases - Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams - Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities) Within twelve months, you will: - Reduce churn by identifying customers at risk and implementing a remedial action plan - Identify strong leaders & advocates within the client’s team - Develop and share good business practices with the entire Client Success team The Skills Set - 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager - Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees) - Proven knowledge of the SaaS B2B industry is a plus - Proven interest in the digital industry, education, and e-learning in particular - Excellent interpersonal and communication skills - Fluent French, and excellent English proficiency (B2 minimum) What We Offer - Compensation: Package includes base salary and a variable component 📈 - Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies - Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠 - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 - Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The Interview Process - Phone Screen with our Talent Acquisition Manager - Discovery Meeting with a Client Success Partner from our Enterprise team - Case Study with our Director of Customer Success and our Customer Success Entreprise Coach - Clarification Meeting with our Customer Success Operations Manager - Culture Fit Meeting with our Chief Customer Officer - Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!