• Produce 2D/3D layouts for automated storage systems • Translate customer building drawings (architectural, structural, MEP) into design-ready base models. • Validate system fit, clearances, travel paths, maintenance access, and code compliance requirements. • Create design details and documentation packages used for internal review and customer approval. • Collaborate with x-functional teams to refine system concepts into constructible designs. • Support interface planning and coordination with controls, electrical, mechanical, and safety engineering teams both on the customer team and internally to Mytra. • Update designs throughout the project lifecycle as customer facility conditions or requirements evolve. • Participate in design review meetings, capture feedback, and implement revisions. • Attend scoping calls or on-site visits to understand operational requirements and constraints. • Communicate design intent clearly through visuals, drawings, and written documentation. • Provide technical insights and support during customer presentations or milestone reviews. • Maintain drawing accuracy, revision control, and conformance to company design standards. • Contribute to the maintenance and refinement of design libraries, templates, and best practices. • Assist with material takeoffs feeding into procurement, equipment specifications, and critical design requirement where applicable.

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: A customer running payroll doesn’t experience “the product,” “CX,” and “AI” as separate things. They experience one service made up of many teams, systems, and handoffs working together. When those handoffs are well designed, the experience holds up. When they aren’t — when it’s unclear who owns an escalation, what happens when the AI gets something wrong, or how an exception moves between systems and teams — the customer absorbs the cost. As AI becomes a larger part of the customer experience, the design challenge changes. More of the experience now depends on how work moves between AI systems, product experiences, and human teams. This role focuses on making those interactions more coherent, resilient, and understandable, both for customers and for the teams operating the service behind the scenes. You’ll join a team that’s already operating with strong executive support and an active body of work across onboarding, escalation design, journey measurement, and AI-enabled service delivery. This is the second IC hire on a foundational team growing from two to three during a major shift toward AI-enabled service experiences. What makes this role different from many service design roles is that you’ll be building with AI, not just designing around it. The team is prototyping AI-assisted workflows that help product and operational teams think through servicing implications earlier in the development process so that questions like “what happens if this breaks?” and “where does the customer go next?” get addressed during planning, not discovered later through operational failure. About the team: Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We're a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don't care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful. We are building an AI-native design organization — and we mean that seriously. We're looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn't a future aspiration — it's how we work now, and it's changing what the design role looks like at Gusto and across the industry. Here’s what you’ll do day-to-day: - Complex customer journeys where coordination matters most. Cross-cutting journeys where outcomes depend on coordination across people, systems, operations, and AI — and where breakdowns are costly. The work includes understanding how these journeys operate today, shaping the intended service experience, identifying the operational capabilities needed to deliver it sustainably, improving how work routes between teams and systems, and establishing how journey health is measured over time. - AI-assisted service design workflows. Building tools and workflows that help product and operational teams think through service implications before launch: What happens if something fails? How does escalation work? Where does the customer go next? How will teams know whether the experience is performing well? - Distributed practice enablement. Helping adjacent practitioners — including product designers, product operations managers, and process improvement analysts — apply service design methods in their own domains through reusable tools, guidance, training, and support. - Cross-journey coordination and learning. Helping teams work from shared patterns and operating assumptions so customers experience Gusto as a coordinated service rather than disconnected systems. This includes identifying recurring failure patterns, shaping reusable approaches, and improving how the organization learns from service performance over time. Here’s what we're looking for: - Credible inside a product cadence. You shape decisions from within delivery pressure, not by running parallel workshops or alignment programs. You understand how product organizations make decisions and can operate inside that rhythm. - Influence without authority. You help stakeholders see consequences and tradeoffs by creating clarity, not by pitching or evangelizing. You're comfortable when leaders decide differently than you'd recommend. You respect decision rights. - Makes the complex legible. You take a messy, multi-team service system and create representations that teams can reason about together. The artifact is a tool for shared understanding, not a deliverable to hand off. - Works with operational reality. You've spent meaningful time with frontline and operational teams and use that input to inform strategy. You understand that customer experience is an outcome of how business systems interact — product, business rules, frontline teams, back office ops, external constraints. - Designs for the service implications of AI. You think through what happens when the AI gets it wrong, how uncertainty should be represented to customers, how work routes between automated and human support, and how to preserve customer agency. You treat AI not just as a workflow tool but as a delivery component that changes how the service behaves. - Judgment under ambiguity. You move work forward when the data is incomplete, ownership is unclear, and the problem spans multiple domains. - Designs for operational sustainability. You understand that good services don’t sustain themselves. Beyond shaping the experience itself, you think about the organizational capabilities, stewardship models, and learning mechanisms needed to help teams deliver and evolve the service successfully over time. - Strong communicator. You communicate vision, concepts, and recommendations clearly to a variety of audiences including leadership, creating alignment and motivating action without jargon Experience: - 8+ years of service design experience, including meaningful work inside technology organizations alongside product, engineering, CX, and operational teams. - Experience helping teams make decisions and move work forward inside fast-moving product and operational environments. - Demonstrated ability to make complex service ecosystems understandable through maps, models, frameworks, or other working representations that stakeholders can navigate, discuss, and build on together. - Track record of influencing roadmap, operational, or investment decisions through strong judgment, clear framing, and thoughtful articulation of tradeoffs and implications. - Experience designing or operating services where AI, automation, or algorithmic systems shaped how work was delivered — including how those systems interacted with human teams and customer-facing experiences. Candidates without direct AI experience should demonstrate strong judgment about how technology changes service delivery and organizational behavior. - Experience working directly with frontline and back-office operational teams and incorporating operational realities into service and experience design work. - Understanding of how services are sustained over time through organizational capabilities such as training, workflows, ownership models, support structures, measurement, and continuous improvement. - Adjacent experience in research, analytics, systems design, operations, or human-in-the-loop services is valuable. - Experience operating inside complex scaled technology organizations is strongly preferred. AI Fluency: AI fluency is core to this role. We expect candidates to enter at the Integrator level on Gusto’s AI Fluency Framework, meaning AI is a regular, integrated part of how they work rather than an occasional experiment. For service design specifically, this includes using AI to synthesize cross-functional inputs, explore failure modes, model service behaviors, and think through operational implications such as routing, escalation, ownership, and exception handling. At this level, AI fluency also includes helping others work more effectively by sharing methods, building reusable workflows, and contributing to team capability. The strongest candidates are building reusable tools, frameworks, prompts, workflows, or approaches that others can adopt independently. We also value discernment: the ability to evaluate AI-generated outputs critically, recognize when analysis is incomplete or misleading, and apply strong judgment rather than accepting outputs at face value. Experience with tools such as Claude, Claude Code, or similar agentic workflows is helpful, along with comfort prototyping AI-assisted workflows and using prompt-based approaches for structured analysis. Candidates are not expected to be engineers, but should be comfortable building and experimenting with AI-enabled ways of working. At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page. Our cash compensation range for this role is $173,000/yr to $215,000/yr in Denver & most remote locations, and $203,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. #LI-DNI Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Role Description We’re looking for a Model Designer to help shape the next generation of AI-driven Ads experiences for a large Fortune 500 enterprise client. This is a unique opportunity at the intersection of content design, conversational UX, and AI systems. You’ll define what high-quality AI interactions look like—and translate that vision into the model instructions that drive real behavior. This role blends strategy and execution. You won’t just follow specs—you’ll help create them, using evaluation data and experimentation to continuously improve how the model performs. What You’ll Do - Define and evolve conversation design frameworks (tone, structure, clarity, actionability) - Translate design principles into system prompts and model instructions - Iteratively improve language-driven model behavior (responses, follow-ups, edge cases) - Use evaluation data (judge scores, testing results) to guide design decisions - Partner with Product, Engineering, and Design to align on quality standards - Test and dogfood model outputs to catch issues early - Work in a 4-week sprint cycle, continuously refining and improving performance Qualifications - Strong experience in content design, UX writing, or conversational design - Experience working with LLMs or prompt design (writing and iterating on prompts) - Ability to think end-to-end about user conversations, not just individual responses - Comfortable operating in ambiguity and defining “what good looks like” - Experience using data or evaluation signals to iterate and improve outcomes - Strong cross-functional collaboration skills Nice to Have - Experience in Ads or performance marketing - Experience in AI conversation design or model design - Familiarity with information architecture or structured content systems Pay and Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 30, 2026.

Role Description As a Lennar Virtual Interior Designer I, you will be responsible for the design experience throughout the lifeline of a project. This includes: - Working on entire home models to create beautiful interior spaces based on partner needs, standards, and strict quality requirements. - Virtually staging models for partners and collaborating with various teams within our department such as Operations and Product/Engineering. - Having a genuine interest in staging homes and residential interior design with a willingness to learn and implement feedback from partners and team members. - Managing multiple project timelines and accurately updating statuses across project management systems. Responsibilities on the Team - Create entire home designs based on client needs and department standards. - Space Planning, Lighting, Product Selections, Wallpaper, wood trim, or wall tile selections for various projects. - Ability to read and understand floor plans and/or architectural documents. - Deliverables: Static renders and virtual tours completed by a given due date in various stages of the project lifeline. - Collaborate & communicate clearly and effectively across all internal teams. - Style merchandising models based on a design presentation & specification document. 3D Duties - Perform quality checks when needed and work closely with the Technical Designer and/or 3D ops team to ensure models are at industry standards. - Work closely with Project Managers to problem solve technical errors and offer support when needed. - Generate Virtual Tours (VT) as needed to support Technical Teams. Qualifications - Has an Interior Design and/or Architecture Degree or equivalent experience/background within interior design and real estate industries. - Residential merchandising or home staging background is preferred. - Must be able to read construction drawings and architectural plans proficiently. - Tech-savvy – experience with Auto-CAD, SketchUp, Rhino, and/or Revit preferred. - Experience in Airtable or a similar project management system is preferred. - Understands the nature of the residential construction industry and is quickly able to adapt to changes. - Willingness to learn and implement critical feedback from partners and team members. - Excellent project & time management skills. - Ability to work with remote teams asynchronously, and in different time zones. - Must be an energetic, creative team player who takes initiative. - The candidate must have critical thinking abilities and be excellent at multitasking. Physical & Office/Site Presence Requirements - This is primarily a sedentary office position which requires the Virtual Interior Designer to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. - Finger dexterity is necessary. Benefits - Robust health insurance plans, including Medical, Dental, and Vision coverage. - 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%. - Paid Parental Leave and an Associate Assistance Plan. - Education Assistance Program and up to $30,000 in Adoption Assistance. - Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. - New Hire Referral Bonus Program and significant Home Purchase Discounts. - Unique opportunities such as the Everyone’s Included Day.