• The Regional Vice President of Operations (Central US - ideally based in Dallas, Houston, Austin, San Antonio) will contribute to the company’s growth and quality by leading the operational, clinical, and financial success of all infusion centers within their region. • Set and enforce standards, drive process excellence, and foster strategic partnerships to deliver exceptional patient outcomes, intake efficiency, and regional growth.

Role Description This role exists to ensure the uninterrupted, secure flow of transactional operations across our global networks. You’ll help us protect revenue and maintain platform integrity by owning the end-to-end resolution of payment anomalies, mitigating fraud risks, and optimizing partner communications. What you’ll drive - Incident Response & Transaction Engineering - Own the end-to-end investigation and resolution of multi-step payment anomalies and transaction-related issues. - Ship rapid, accurate solutions for escalated operational bottlenecks to minimize processing downtime. - Monitor real-time alerts and track incoming system anomalies utilizing tools like Grafana. - Analyze transaction logs within PSP backoffices to diagnose root causes of processing failures. - Risk Mitigation & Compliance - Execute daily anti-fraud and financial fraud operational workflows to protect platform liquidity. - Enforce strict adherence to company procedures and international payment regulatory standards. - Escalate highly sensitive, complex systemic issues to the supervisor or cross-functional security teams when guardrails are breached. - Partner & Stakeholder Architecture - Partner with internal product engineering teams and external payment service providers (PSPs) to unblock processing pipelines. - Communicate technical issues clearly and professionally to external partners, ensuring rapid SLA compliance. - Notify affected internal teams and clients immediately regarding critical service disruptions or localized processing degradations. - Operational Evolution - Identify recurring transactional friction points and transform those insights into actionable workflow improvements. - Optimize customer support workflows by pinpointing systemic sources of user payment friction. - Measure your personal and team output against monthly operational efficiency and accuracy targets. Qualifications - 1+ years of experience in Customer Support, Payments Operations, or a similarly fast-paced operational environment; experience in the iGaming industry is a plus. - Solid operational understanding of the online payments ecosystem, including processing flows and industry standards. - Ability to work rotating shifts, including night shifts. - Hands-on experience navigating monitoring setups (Grafana) and managing incidents via ticketing ecosystems (Jira). - Technical proficiency in using PSP back-offices for log analysis alongside a solid grasp of Microsoft Excel for data parsing. - Professional English proficiency (Intermediate/Upper-Intermediate) and proficiency in Ukrainian or Russian languages. - Proven multitasking execution, with a track record of prioritizing high-volume data queues under strict SLA deadlines. Requirements - Experience working directly with diverse regional payment regulations across multiple geographies (nice-to-have). - Proven autonomy in managing isolated operational tasks from start to finish without constant oversight (nice-to-have). - Background in analyzing complex, multi-step fraud patterns (nice-to-have). Benefits - Benefits Cafeteria — annual budget you allocate to: Sports, Medical, Mental health, Home office, Languages. - Paid maternity/paternity leave + monthly childcare allowance. - 20+ vacation days, unlimited sick leave, emergency time off. - Remote-first + tech support + coworking compensation. - Team events (online/offline/offsite). - Learning culture with internal courses + growth programs. Company Description GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real.

• Disponibilidade para atuar em escala 12x36, das 6h às 18h (ou 6:30h às 18:30h) • Atuar na monitoração contínua de ambientes de cloud (infraestrutura, aplicações e serviços), garantindo a detecção proativa de falhas e indisponibilidades por meio de ferramentas como Zabbix, Grafana e outras soluções de observabilidade • Contribuir com a estabilidade e disponibilidade dos serviços da Neogrid, realizando abertura, categorização e encaminhamento de incidentes de forma rápida, clara e precisa • Desenvolver análises iniciais de eventos e alarmes, buscando correlações entre métricas e logs que possam ajudar no diagnóstico de falhas em ambientes críticos • Acompanhar chamados técnicos até a sua resolução, atuando junto a times de N2/N3 • Orientar os usuários ou áreas técnicas durante escalonamentos • Resolver prontamente os eventos de baixa e média complexidade • Ajudar na melhoria contínua da base de conhecimento técnico • Auxiliar na validação de novas implementações de monitoramento

• Serve as a key operational partner across the Central Region, helping drive consistency, standardization, and continuous improvement across core operating processes. • Translate regional priorities into actionable plans that improve service execution, productivity, safety, client satisfaction, and financial results. • Support Market Center and District leaders in identifying performance gaps, root causes, and practical solutions that can be executed in the field. • Establish clear expectations, operating routines, and follow-up mechanisms to ensure disciplined execution across assigned areas of responsibility. • Champion operational initiatives that improve productivity, service quality, employee engagement, safety performance, revenue, EBIT, and margin. • Maintain formal operational responsibility for one assigned District. • Lead business performance for assigned areas, including revenue growth, profitability, client retention, safety, service execution, employee engagement, and operational discipline. • Drive growth within the existing client base by partnering with Sales, Operations, and Market Center leadership to identify opportunities, strengthen relationships, and improve service delivery.