Neogrid

• Atuar na gestão estratégica de uma carteira de clientes enterprise da Lett; • Conduzir relacionamento com stakeholders estratégicos; • Liderar reuniões executivas (QBRs/MBRs); • Traduzir informações e insights em direcionamentos estratégicos para clientes; • Identificar oportunidades de crescimento da carteira; • Definir estratégias e planos de ação para retenção e evolução das contas; • Liderar e desenvolver o time de CSMs; • Realizar acompanhamento de performance e desenvolvimento do time; • Atuar de forma colaborativa com áreas internas; • Liderar projetos e iniciativas estruturantes.

• Fazer o levantamento de requisitos junto aos clientes da região LATAM • Alinhar com os clientes a fim de esclarecer etapas da implantação • Efetuar mapeamento e entendimento das necessidades do cliente • Buscar conhecer os padrões de implantação das soluções, entendendo as regras de negócio • Apoiar tecnicamente o cliente durante a implantação e reportar ao status das suas atividades • Executar configurações e parametrizações no sistema seguindo o processo de implantação • Acompanhar a implantação dos produtos junto ao cliente, esclarecendo suas dúvidas na integração • Realizar treinamentos a público interno e clientes de forma remota e/ou presencial • Engajar os usuários no uso da solução • Elaborar documentações, cronogramas, apresentações de kick-off e planos de ações

• Lead the Customer Onboarding Transformation Project, ensuring pace, quality and adherence to defined milestones • Act as the liaison between internal teams and external consultants • Define, structure and monitor delivery KPIs • Organize and prioritize complex activities • Prepare and deliver executive presentations for leadership and the board • Ensure high levels of organization, governance and follow-up

• Define and execute the technical and operational strategy for the Data organization • Lead coordinators and supervisors who oversee squads in Data Engineering, Data Quality, and Data Platform • Establish and advance the company’s data governance • Drive end-to-end data architecture • Ensure operational health of critical pipelines • Evolve the Data Platform as an internal product • Diagnose and address structural bottlenecks • Serve as the technical-executive focal point for the Data area • Develop and retain talent • Define and track area KPIs • Support Neogrid’s positioning in strategic data initiatives

• Lead the implementation of a SaaS platform for clients in the Industry and Retail sectors • Gather requirements, configure the platform, perform integrations, provide training, and support post Go-live • Map client processes through discovery interviews and requirements workshops • Collect and analyze documents required to build AS IS and TO BE process flows • Present platform solutions and configurations based on the mapped processes • Perform data analysis and load data into the platform • Define the integration flow between the client and the system • Execute system configurations and parameterizations following the implementation process • Perform unit and end-to-end testing of the parameterizations performed • Present the configured solution to clients • Support clients during the acceptance (homologation) phase • Deliver remote and/or in-person training to users and involved teams • Provide post Go-live follow-up, ensuring support and adoption of the solution • Support enhancement requests and any additional contracted services • Prepare documentation according to the department methodology and internal standards.

• Plan and execute inbound content strategies aligned with demand generation, brand awareness, and brand positioning goals • Provide strategic insights based on data (content performance, audience behavior, and market trends) • Create rich, multi-format content (articles, landing pages, e-books, case studies, scripts, emails, social posts) focused on conversion, SEO, and the customer journey • Monitor performance metrics (traffic, engagement, conversion, MQLs) • Advise internal stakeholders (marketing, product, sales) on content best practices • Identify and close content gaps throughout the funnel • Support development and evolution of the inbound strategy • Assist in managing vendors and freelancers

• Desenvolver e evoluir soluções de crawling e coleta de dados em larga escala para a Plataforma Horus • Atuar na manutenção e melhoria de sistemas legados, com baixa documentação, realizando leitura de código e entendimento progressivo das regras de negócio • Implementar novas fontes de coleta e adaptar crawlers existentes frente a mudanças externas (layout, regras de acesso, performance) • Garantir a resiliência das soluções, lidando com falhas externas, instabilidades e bloqueios • Desenvolver serviços e integrações utilizando Java e Node.js • Trabalhar de forma proativa, identificando problemas, antecipando riscos e propondo melhorias técnicas • Colaborar com times de Dados, Produto e Segurança, assegurando uso correto e sustentável dos dados • Apoiar práticas de segurança da informação, incluindo ajustes a partir de Pentest (testes de invasão) • Escrever código claro, reutilizável e com foco em manutenibilidade e escalabilidade

• Lead, mentor, and develop the Product Management team, empowering them to design and launch innovative products with speed and excellence.• Define and evangelize the product vision and strategy, grounded in a deep understanding of the market, ongoing Business Discovery processes, and customer needs, ensuring alignment with the company’s overall objectives.• Lead strategic management and prioritization of the product portfolio/ecosystem, ensuring convergence and synergy among solutions to create a seamless, high-value customer experience aligned to their journey.• Identify and map new product opportunities or significant improvements, using quantitative and qualitative data to inform prioritization decisions.• Foster a culture of experimentation and rapid learning, encouraging the team to test hypotheses, iterate continuously, and apply frameworks such as Design Thinking and Lean Startup.• Ensure effective implementation and continuous improvement of agile methodologies (such as Scrum, Kanban) within the team to accelerate delivery of value.• Facilitate and promote effective collaboration between Product, Design, Engineering, Sales, Marketing, and other relevant areas/BUs, ensuring cohesive and integrated execution of strategy.• Stay up to date on trends, competitors, and best practices, using that knowledge to keep our products competitive and innovative.• Build relationships and communicate transparently with stakeholders (executives, partners, etc.), ensuring alignment with the product vision and progress.

• Conduct outbound prospecting, identifying and qualifying potential clients in target markets • Use multichannel approaches (email, phone, LinkedIn, events, ABM, etc.) with structured and personalized cadences • Create and validate strategic lead lists based on ICPs and priority segments • Nurture leads with strategic, personalized follow-ups • Provide continuous feedback to marketing, product, and the Business Managers team regarding objections, demands, and lead fit • Operate CRMs and prospecting tools (HubSpot, Sales Navigator, etc.) • Manage pipeline accurately, updating contacts, statuses, and notes in a disciplined manner • Create and refine cadences, scripts, and templates with a focus on conversion • Work together with our sales team to generate business opportunities • Contribute to achieving team results.

• Participar de projetos de desenvolvimento de software, desde a concepção até a implementação e entrega • Colaborar com equipes multidisciplinares para desenvolver e manter soluções inovadoras • Participar na arquitetura de sistemas e tomar decisões técnicas • Desenvolver e manter código de alta qualidade, garantindo a escalabilidade, segurança e desempenho • Solucionar problemas complexos, realizar revisões de código e fornecer orientação técnica a membros da equipe • Instruir e desenvolver pessoas do time de menor senioridade • Manter-se atualizado com as tendências tecnológicas e propor adoção de novas tecnologias e melhores práticas • Desenvolvimento e manutenção de sistemas utilizando FastAPI, Kafka, Docker, Kubernetes, etc • Refatoração de código e consultas SQL • Participar ativamente do processo de Code Review afim de proteger o código e os padrões do time • Desenvolvimento de testes e pipeline de testes