• Disponibilidade para atuar em escala 12x36, das 6h às 18h (ou 6:30h às 18:30h) • Atuar na monitoração contínua de ambientes de cloud (infraestrutura, aplicações e serviços), garantindo a detecção proativa de falhas e indisponibilidades por meio de ferramentas como Zabbix, Grafana e outras soluções de observabilidade • Contribuir com a estabilidade e disponibilidade dos serviços da Neogrid, realizando abertura, categorização e encaminhamento de incidentes de forma rápida, clara e precisa • Desenvolver análises iniciais de eventos e alarmes, buscando correlações entre métricas e logs que possam ajudar no diagnóstico de falhas em ambientes críticos • Acompanhar chamados técnicos até a sua resolução, atuando junto a times de N2/N3 • Orientar os usuários ou áreas técnicas durante escalonamentos • Resolver prontamente os eventos de baixa e média complexidade • Ajudar na melhoria contínua da base de conhecimento técnico • Auxiliar na validação de novas implementações de monitoramento

• Serve as a key operational partner across the Central Region, helping drive consistency, standardization, and continuous improvement across core operating processes. • Translate regional priorities into actionable plans that improve service execution, productivity, safety, client satisfaction, and financial results. • Support Market Center and District leaders in identifying performance gaps, root causes, and practical solutions that can be executed in the field. • Establish clear expectations, operating routines, and follow-up mechanisms to ensure disciplined execution across assigned areas of responsibility. • Champion operational initiatives that improve productivity, service quality, employee engagement, safety performance, revenue, EBIT, and margin. • Maintain formal operational responsibility for one assigned District. • Lead business performance for assigned areas, including revenue growth, profitability, client retention, safety, service execution, employee engagement, and operational discipline. • Drive growth within the existing client base by partnering with Sales, Operations, and Market Center leadership to identify opportunities, strengthen relationships, and improve service delivery.

• Own the design, build, and ongoing management of ISC’s centralized marketing data infrastructure: Snowflake data warehouse, dbt transformation layer, Fivetran/Airbyte ingestion pipelines, and Looker BI dashboards build spanning all five retail business units. • Define and maintain the canonical KPI framework across the RMT — including CAC, CAC% of Gross Revenue, ROAS, LTV:CAC, CVR (quote-to-bind), impression share, and email revenue attribution — in close collaboration with Head of Digital Marketing, BU leads and Finance; serve as the authoritative source for portfolio-level performance measurement. • Ensure accurate marketing tracking and attribution across all paid and owned channels: oversee pixel governance, server-side CAPI implementation, GTM configuration, offline conversion pass-back, and call tracking; resolve attribution gaps that currently impede value-based bidding and ROAS reporting across the portfolio. • Develop forecasting models, performance targets, and budget scenario analyses that enable data-driven budget reallocation. • Lead incrementality testing program design and execution, including geo holdout tests, lift studies, and creative A/B test measurement, to validate the true incremental impact of marketing spend and channel diversification decisions. • Deliver bi-weekly executive marketing summary reports and enable weekly automated channel-level, partner-level, and campaign-level reporting for the full RMT; build the self-service analytics capability that eliminates the current 2–3 day reporting lag across the portfolio.

• Own the day-to-day performance of a team of Data Associates across classification, attribution, and product-catalog workflows. • Coach associates from task-executors into data-driven critical thinkers. • Act as the first line of defense for quality, throughput, and SLAs. • Operate within the operating plan set by your Manager, run it relentlessly on the floor. • Surface insights and improvement ideas that make the plan better. • Monitor and manage team performance against KPIs, including throughput, accuracy, and quality benchmarks. • Serve as the first point of escalation for workflow or process-related issues. • Conduct regular quality reviews and provide actionable feedback. • Identify workflow inefficiencies and partner with managers, automation teams, and governance specialists to improve processes. • Coordinate team scheduling, task assignment, and workload balancing to meet daily and weekly targets. • Train new hires and ensure associates are up to date on classification guidelines, tools, and processes. • Report team status, coverage, productivity, and quality metrics to management. • Foster a culture of accountability, collaboration, and continuous improvement. • Proactively identify and address problems before they escalate, while recognizing opportunities for efficiency, automation, and quality improvements. • Maintain 98%+ accuracy in ad classification, attribution, and catalog updates.