• Answer incoming crisis and emotional support calls from individuals in need • Provide compassionate, non-judgmental listening and emotional support • Assess caller needs and follow established crisis intervention protocols • Accurately document call interactions in the organization's call management system • Maintain strict confidentiality and professionalism • Meet quality and performance standards related to crisis line operations • Participate in required training, coaching, and staff meetings as scheduled • Collaborate with supervisors and team members to ensure continuity of care and service excellence • Support the organization's mission of suicide prevention and emotional support

• Monitor and manage Level 1 support requests during your assigned coverage hours. • Respond to customer questions through chat, email, phone, and screen-sharing sessions. • Troubleshoot software, account, workflow, and usage-related questions. • Help customers understand how to use the product in clear, simple language. • Escalate complex issues to Level 2, product, data, or technical teams when needed. • Process account changes, upgrades, downgrades, and general company inquiries when assigned. • Maintain clear, empathetic, and accurate written communication. • Stay engaged during the shift and contribute to team check-ins, handoffs, and support coverage.

• Own the backend grant pipeline and keep funding activity moving without relying solely on founder bandwidth • Sourcing and qualifying funding opportunities • Maintaining a structured opportunity matrix • Producing first drafts of LOIs and proposal responses • Tracking deadlines and submissions across multiple applications simultaneously • Achieve a more consistent and timely submission pipeline, reduced founder review time, and reusable draft libraries to keep grant activity scalable

• You ensure that executives and teams reach their destinations through the most efficient, cost-effective, and stress-free routes possible. • Execute flawless bookings and modifications via phone, live chat, and email. • Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software. • Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts. • Provide "white-glove" service for C-suite executives, managing specific preferences. • Monitor global events and proactively reroute travelers to keep them out of harm's way.